Jump to content

Possible False Positives When Printing PDF Files


Recommended Posts

Dear Malwarebytes,

 

We are currently using the managed MBAE version 1.05.2.1017. We suspected that there are false positives when our clients print PDF files. The latest incident was printed from Adobe Acrobat 9 Standard to HP 600 printer.

 

Here are an example of the alerts we received:

 

Malwarebytes Management Server Notification

--------------------------------------------

 

Alert Time: 7/13/2015 10:55:57 AM

Server Hostname: XXX

Server Domain/Workgroup: XXX

Server IP: XXX

Notification Catalog: Client

Description:

Exploit threat detected, see details below:

 

7/13/2015 10:53:58 AM  XXX XXX     Exploit payload file blocked         BLOCK                C:\Users\XXX\AppData\Local\Temp\Z@S7107.tmp

7/13/2015 10:54:09 AM  XXX XXX    Exploit payload file blocked         BLOCK                C:\Users\XXX\AppData\Local\Temp\Z@S9C99.tmp

7/13/2015 10:54:15 AM  XXX XXX Exploit payload file blocked         BLOCK                C:\Users\XXX\AppData\Local\Temp\Z@SB3E1.tmp

7/13/2015 10:54:32 AM  XXX XXX     Exploit payload file blocked         BLOCK                C:\Users\XXX\AppData\Local\Temp\Z@SF597.tmp

 

Total count: 4.

 

--------------------------------------------

Comment: This email was generated by Malwarebytes Management Server. Please do not reply to this message.

 

We replaced client's info with XXX due to privacy. Attached you will find the MBAE files. Please have a fix for us ASAP.

 

Thank you.

Malwarebytes Anti-Exploit.zip

Link to post
Share on other sites

Thanks again for the logs REGITDept. Can you exclude the detection and, if so, does it remain excluded and not detected again?

Hi pbust,

 

We feel that the product need to be fix instead of having us trying to exclude the detection, especially when we are talking about hundred of clients.

 

Thanks.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.