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Malwarebytes "Your system is not fully protected"


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Hello Everyone.

 

A few months ago, I got premium version for malwarebytes anti-malware, and recently, it has begun to act strangely.

 

For one, every time I have a malware scan, it always shows the same PUP.Optional.APNToolBar.Gen, often PUM.Security.HijackDisableChromeUpdates, and uncommonly PUP.Optional.MultiPlug.A and PUP.AskAPN.Gen. These combined will show to be 98+ PUPs all at 1 scan.

A notable thing about that is that it appears found only at the "Heuristic Analysis".

 

Now my 2nd and most concerning problem. On the dashboard, a warning notice appears on the top saying "Your system is not fully protected" and a button that says "Fix Now", which when I click, it does nothing. I have attempted turning back on Malware Protection and Malicious Website Protection, which does not rid of the notice.

 

Thank you in advance those who help me resolve these problems.

 

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Hello and Welcome to Malwarebytes

You are correct, you need to get cleaned up first, and then if your still having issues we can help you solve those as well.

We are not permitted to work on possible malware-related issues here in this section of the forum.

Such work is conducted in a special forum area reserved for that purpose, or at the help desk.

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

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I am a premium member and recently got the same warning. I seemed to have lost real time protection and when I click  "fix now " I too get no response either. jagdoran

Hi, and :welcome: , jagdoran:

Sorry to hear you are having issues.

Each computer is unique.

Problems that sound "the same" most often are not.

The same is true for solutions.

They most often need to be individualized.

It is less confusing for everyone if we try to stick to "one user per topic".

Please start a NEW, SEPARATE topic using the cjfj.png button. (where we can help you in your own topic)

The staff and experts will be able to more easily provide both you and the OP with individual help to get you both up and running.

Thanks for your patience and understanding,

Firefox

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