Win Defender error code 0x80070005 after running MBAM

[GDMIU]

Hello Members,   any help would be greatly appreciated.  Sorry if this is long winded but trying to be thorough......

 

AVG update 2015 disconnected the Local Area Connection Adapter....ran system restore.....after reboot all I got was black screen....restarted in safe mode....uninstalled AVG and ran AVG removal tool...ran system restore again to present date and then unchecked AVG network filter driver in Local Area Connection/Properties...internet connection returned.  Tried reinstalling AVG....kept getting 0xC007001C error.....so I checked to make sure drivers were updated....next I ran Windows update....all but one update installed (KB2592687 would not install)...ran CCleaner and rebooted....still couldn't install AVG....ran MBAM....found 5 or 6 PUP's and a Trojan...removed all and rebooted...ran MBAM again to double check (found nothing) and Windows Defender Access is Denied (Error Code:0x80070005) started popping up. 

 

I'm not saying MBAM caused the error....just that it didn't surface until after running it.  I'm sure I caused the problem but not sure how. Plus, not convinced I've eradicated my system of all problematic files, programs or viruses.   Can't install virus protection nor can I turn Windows Defender on or get rid of error message.  Have researched these issues to the point of exhaustion.  Too many conflicting answers/conjectures to filter.

 

Again, sorry so long winded.  Thank you for your time, help and patience !!

Addition.txt

FRST.txt

[TwinHeadedEagle]

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

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---

Scan with ComboFix

This is a very powerful tool that should be used only if advised by Malware Analyst.

Do not run ComboFix on your own!

Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Accept the disclaimer and agree if prompted to install Recovery Console.
• Do not take any actions while ComboFix goes through your System - it may cause it to stall!
• This scan may take some time!
• When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.

If you'll encounter any issues with internet connection after running ComboFix, please visit this link.

If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.

[GDMIU]

Thank you for the assistance Twin.....hear is the Combofix logfile

 

 

 

ComboFix 15-07-12.01 - Greg 07/12/2015  14:47:46.2.2 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.6109.4665 [GMT -4:00]
Running from: c:\users\Greg\Desktop\ComboFix.exe
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
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(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
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c:\program files (x86)\Webshots Daily Features\Webshots Daily Features.exe
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(((((((((((((((((((((((((   Files Created from 2015-06-12 to 2015-07-12  )))))))))))))))))))))))))))))))
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2015-07-12 18:54 . 2015-07-12 18:54 -------- d-----w- c:\users\Default\AppData\Local\temp
2015-07-12 04:36 . 2015-07-12 04:39 -------- d-----w- C:\FRST
2015-07-12 03:52 . 2015-07-12 03:52 -------- d-----w- c:\users\Greg\AppData\Roaming\ParetoLogic
2015-07-12 03:52 . 2015-07-12 04:15 -------- d-----w- c:\programdata\ParetoLogic
2015-07-12 03:26 . 2015-07-12 03:37 -------- d-----w- c:\program files\Reimage
2015-07-12 01:37 . 2015-07-12 01:37 -------- d-----w- c:\users\Greg\AppData\Roaming\Dell
2015-07-12 01:37 . 2015-07-12 01:37 -------- d-----w- c:\programdata\PCDr
2015-07-12 01:37 . 2015-07-12 01:37 -------- d-----w- c:\programdata\PC-Doctor for Windows
2015-07-12 01:37 . 2015-07-12 01:37 -------- d-----w- c:\program files\Dell Support Center
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REGEDIT4
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c:\users\Greg\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Webshots Daily Features.lnk - c:\program files (x86)\Webshots Daily Features\Webshots Daily Features.exe
HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start
AddRemove-WebshotsDailyFeatures.D47BD63EE77CC0AC7AE23BFA386A3F1EDA7C080D.1 - c:\program files (x86)\AGI\core\4.2.0.10755\InstallerGUI.exe
AddRemove-{2857dbef-0b50-361c-8690-7d505747009f} - c:\program files (x86)\AGI\core\4.2.0.10755\InstallerGUI.exe
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.
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Completion time: 2015-07-12  14:57:38
ComboFix-quarantined-files.txt  2015-07-12 18:57
.
Pre-Run: 936,880,263,168 bytes free
Post-Run: 936,367,321,088 bytes free
.
- - End Of File - - 8318E7006645BFB8F64359BB391239A2
A36C5E4F47E84449FF07ED3517B43A31
 

[TwinHeadedEagle]

Let's use FRST again:

Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[GDMIU]

Here are the FRST & Addition logfiles

FRST.txt

Addition.txt

[TwinHeadedEagle]

Very good. Let's fix some services:
 
 
Fix with ESET Services Repair
 
Please download Services Repair by ESET and save it to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• If security notifications appear, click Continue or Run.
• Accept the prompt about restoring services.
• Once the tool has finished, you will be prompted to restart your computer. Click Yes to restart.
• A log will be saved in the CCSupport folder the tool created on your desktop.

Please include that logfile in your next reply.
 
 
 
Scan with Farbar Service Scanner
 
Download Farbar Service Scanner by Farbar and save it to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Make sure all of the options are checked!
• Press Scan.
• It will create a log (FSS.txt) in the same directory the tool is run.

Please include that log in your next reply.

[GDMIU]

Here are the logs you asked for.

SvcRepair.log

FSS.txt

[TwinHeadedEagle]

Very good. How is your PC behaving now?

[GDMIU]

Error codes gone and Win Defender is fixed. THANK YOU !!    I haven't tried d/l'ing a virus protection yet.   Have always used AVG, but have had a lot of issues with it lately. Would you recommend MSE as a viable alternative?  Or try AVG again ?

[TwinHeadedEagle]

AVG is better protection I think, but it is your choice.

[GDMIU]

OK....everything working great now and AVG installed this time.  Thank you so much !!

[TwinHeadedEagle]

Cheers

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.

• Simple and easy ways to keep your computer safe and secure on the Internet

• How Malware Spreads - How did I get infected

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:

CCleaner - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run.
• The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix

Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.

If you're happy with the help provided and/or wish to show your appreciation for the assistance you received, then you can consider a donation:

Thank you!

Stay safe,

TwinHeadedEagle

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!