Jump to content

crazy score and probably others


Recommended Posts

  • Replies 50
  • Created
  • Last Reply

Top Posters In This Topic

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • I volunteer to help you, so please, do not ask for help for your company/business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  warning.gif Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 


mbam-old.png Uninstall outdated Malwarebytes' Anti-Malware

Please download MBAM-clean and save it to your desktop.

  • Right-click on mbam-clean.exe icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • It will ask you to reboot the machine - please do so.
After that follow my next instructions to download & install the newset MBAM version.

51a46ae42d560-malwarebytes_anti_malware. Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.

adwcleaner_new.png Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

  • Right-click on adwcleaner_new.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Wait until the database is updated.
  • Accept the Terms of use and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.
Please upload report in your reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

Link to post
Share on other sites

OK, the only problem I encountered was the instruction to run the AdwCleaner as administrator.  The program just opened as soon as I activated the .exe file.  It didn't install an icon as a normal program.  I did run the AdwCleaner though, just not as an administrator.  Files attached as instructed.

Thank you-

 

AdwCleanerS3.txt

Scan Log.txt

Link to post
Share on other sites

Seems to be working pretty well !  No browser issues. pop ups, etc.  No sign of crazy score.    I can't seem to turn on Windows defender, under the system and security - action center.  Activate button is grayed out.   Is that normal?

Action center shows 3 messages: Spyware and unwanted software; Virus protection; and view windows update settings. 

Thanks again!

Link to post
Share on other sites

servicerepairico.png Fix with ESET Services Repair

Please download Services Repair by ESET and save it to your desktop.

  • Right-click on servicerepairico.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • If security notifications appear, click Continue or Run.
  • Accept the prompt about restoring services.
  • Once the tool has finished, you will be prompted to restart your computer. Click Yes to restart.
  • A log will be saved in the CCSupport folder the tool created on your desktop.
Please include that logfile in your next reply.
Link to post
Share on other sites

OK, done, but again, did not have the option to run as administrator.  Upon clicking the exe file, it just launched.  Also had a bit of trouble attaching the log, so I also listed it below since it is pretty short. 

 

Log Opened: 2015-07-12 @ 11:13:37
11:13:37 - -----------------
11:13:37 - | Begin Logging |
11:13:37 - -----------------
11:13:37 - Fix started on a WIN_8 X64 computer
11:13:37 - Prep in progress.  Please Wait.
11:13:39 - Prep complete
11:13:39 - Repairing Services Now.  Please wait...
11:13:40 - Services Repair Complete.
11:14:06 - Reboot Initiated
Link to post
Share on other sites

FarbarServiceScanner.png Scan with Farbar Service Scanner

Download Farbar Service Scanner by Farbar and save it to your desktop.

  • Right-click on FarbarServiceScanner.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Make sure all of the options are checked!
  • Press Scan.
  • It will create a log (FSS.txt) in the same directory the tool is run.
Please include that log in your next reply.

FRST.gif Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please upload them into your next reply.
Link to post
Share on other sites

Okay, I see the issue. Let's try with this:

 

  • Press the WindowsKey.png + R on your keyboard at the same time. Type cmd and click OK.
  • Copy/Type sfc /scannow and press Enter
  • Let it finish.

 

 

When done:

  • Press the WindowsKey.png + R on your keyboard at the same time. Type cmd and click OK.
  • Copy findstr /c:"[sR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt" and press Enter
  • Attach sfcdetails.txt from your Desktop
Link to post
Share on other sites

FRST.gif Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

Link to post
Share on other sites

FRST.gif Fix with Farbar Recovery Scan Tool




icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif
icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif


Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please upload it to your reply.



FarbarServiceScanner.png Scan with Farbar Service Scanner

Download Farbar Service Scanner by Farbar and save it to your desktop.

  • Right-click on FarbarServiceScanner.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Make sure all of the options are checked!
  • Press Scan.
  • It will create a log (FSS.txt) in the same directory the tool is run.

Please include that log in your next reply.

fixlist.txt

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.