Jump to content

No Application logs in MBAM


Recommended Posts

Hello and Welcome to Malwarebytes :)

Let's try this first on the one having issues....

Thank You,

Firefox

Link to post
Share on other sites

Well, this is very odd.  I was preparing to do the clean uninstall/reinstall.. I made copies of every setting for fast re-configuring, I downloaded the installer and the mbam-clean executable.  I made sure I had my license keys available, and was all ready to get with it.  I decided to check on the History page one last time (I'm not even sure why I wanted to do that) and guess what was there?  Yep.  All scan logs and protection logs dating back to May 8th.  Amazing!  The only thing I did that MIGHT have in any way triggered this reappearance of the log files was yesterday I clicked on the Delete All button (on the blank page), thinking that sometimes toggling a setting on and off or whatever might prompt it into action.  It did nothing, as I knew it wouldn't (because there was nothing there to delete, right?).  I even checked the History page in the console earlier today, and the log files were not there.  Most unusual!

 

It was almost as if the program knew I was going to uninstall it, and it said, "Wait a minute, I'm okay!".   :lol:

Link to post
Share on other sites

Do you use software such as ccleaner to clean out temp files? I know that ccleaner has a setting under applications to clean out Malwarebytes log files I believe???

Yes, you are correct about CCleaner, Firefox, and I double-checked that setting first thing when I became aware of this issue... I mean, it's a natural place to look, right?

However the MBAM selection in CC is unchecked.

 

The good news is that everything is copasetic one day after doing the clean removal thing.  I wanted to wait a while before responding, to see if the old business-as-usual behavior was still present, wherein the logs would disappear, reappear, then vanish again.  It's not.  The logs are compiling and remaining, as they should.

 

I am still somewhat skeptical in the back of my brain, thinking that the logs could go away again, so time will tell.

 

Thanks for recommending the clean uninstall/reinstall process, Firefox.  Your volunteer work here is appreciated.  Hoping this fixes things for good.  

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.