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Error Code 404 The License Key Was Not Found


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When I attempt to activate my premium version of Malwarebytes, I receive the box with error code, as shown in the Snippet that is attached.  Says Error Code 404 The License Key Was Not Found.  It continues as indicated in the screen shot.

 

This is what has been done:

 

All steps have been done logged in as the administrator on my Windows 7 Pro Machine - Dell E5500 Laptop

 

The update to the version 2.1.8.1057 resulted in my accidentally leaving the default selection of the "Don't know where I got my license"  etc instead of selecting "I Purchased My License" which I did pay for.  I still have the original lifetime ID and Key Code from my purchase.  This indicated that I had 300 some odd days available left on my Lifetime License!  I deactivated, then tried "Change License" with my original ID and Key and the error box resulted as in the screen shot.  Downloaded and Used the MBAM Clean utility, downloaded the 2.1.8 version again, went through the install steps as indicated on the forum, did not select Trial, Did Reboot when asked, etc.  Attempted to activate again, same error.  HELP!

 

Also, I turned off ICS on my LAN Connection, Turned User Account Control completely off, switched to Google Public DNS servers at 8.8.8.8 and 8.8.8.4, flushed DNS, Completely disabled my Avast anti-virus, Even attempted to change the date and time of the PC back to when I originally installed the product (this change resulted in an error that indicated that I was not connected to the internet but in fact I was and confirmed via browser when I tried to activate again with my ID and KEY)  All other changes, and then re-attempts at activated resulted in the same attached error box...

 

Please help!

 

Thanks!

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Also, one additional tid-bit of information, just for giggles, I grabbed a desktop computer that I have running win 7 Pro as well with a lifetime license too, deactivated the license, then did a Change License and used the same key for my laptop, and it worked fine without issue, so I know that the key itself is good, and that it must be something with my laptop.  Of course, I deactivated it on the desktop, then put my original desktop license ID and Key code back in, and it again re activated without incident.

 

Just thought this might be noteworthy...

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Hello Techguy9,

As regards the "404" error message on activation, Please contact our Consumer Customer Support thru this link and provide the detail you have here.  One of our support experts on licensing & activation will be happy to research and help  guide you.

https://support.malwarebytes.org/customer/portal/emails/new?b_id=6400

 

The 404 is a unfortunate condition that some of our customers have seen.  That can be resolved with guided help thru our Support Help portal.

Please use that.

Sincerely.

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Thanks Maurice,

 

Is there any additional information that you can give me about this?  What has fixed it in the past?  With guided help - do you have specific steps that need to be taken?  If so, can you provide?

 

Thanks!

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Hello,   You need one-to-one help on the Customer support help system.  

Please contact our Consumer Customer Support thru this link and provide the detail you have here.  One of our support experts on licensing & activation will be happy to research and help  guide you.

https://support.malwarebytes.org/customer/portal/emails/new?b_id=6400

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Hi Techguy9, I am having the same issue with many activation codes that I purchased online... error code 404 and some few 403.

 

Lucky today I discovered that on version 2.1.6.1002 the keys still work and can activate with no error messages, but after a while it asks to update to the newer version 2.1.8.1057 and once MBAM reinstalls and lanuches your previous key is revoked and you start with a trial version, you try to put your ID and Key again but it will reply error code 404.

 

Are then, all this keys that give error, pirated from the earlier version and can't work on the newest one?

 

I also opened a support ticket, with patience I got my first reply after 3 days, first troubleshooting task from helpdesk was:

 

Welcome to Malwarebytes support, my name is Mike and I’ll be assisting you today.

We are sorry for your troubles. Have you tried copy/pasting your ID and Key instead of typing them in? If you aren’t familiar with how to copy/paste, here’s a great website that shows you how to do that.

How to copy and paste

If that did not work please

(1) Send us the ID and Key you have been using for activation.

(2) Tell us where the license was purchased from.

Kind regards,

 

Even with Copy & Paste the error still persists.

 

I sent ID and Keys to the agent and told them where I bought them.

 

If you got a solution please share it with me.

 

Thanks!

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