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Hello, I apologize in advance if this is not the right place to be asking about this subject. But I recently was browsing a site, clicked on a video, that I have watched in the past and I was redirected to a page that I could not close saying my computer was infected with a virus please call this number immediately. After a minute I just shut down my computer as I was not able to close the page. Does this without a doubt mean my computer is infected with some sort of malware or virus? If so I'm wondering the best way to deal with this. I have malware bytes installed and I immediately ran a scan(free version) as my computer rebooted. Malware bytes did not detect anything. I am pretty much an amateur computer user but I do try to safely browse the internet and download only trusted files and programs. I'm wondering if malware bytes somehow missed an infection on the computer or if there is other programs I should be using to find and remove an infection. Also is it possible that my computer isn't infected at all? Any help would be greatly appreciated. Would like to add that I haven't downloaded anything recently and this incident happened as I clicked on a video on a popular website. I'm running windows 7, I use Chrome web browser and do not have any anti virus software installed. I checked my processes afterwards and only found GWX.exe as something I haven't noticed recently but I also hadn't checked processes in a few weeks or so. I looked this up and apparently its something to do with get windows 10. C:\Windows\System32\GWX is the location and its Microsoft corporation product name. If there's anything else I can add please let me know. Thanks for your time.

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I would also like to add that I have not gotten another redirect to a similar page when browsing the web after I restarted my computer. But I am still thinking there is something hiding within my computer infected although malware bytes isn't picking up on it. Please any help would be greatly appreciated. 

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Hello,
    
 
They call me TwinHeadedEagle around here, and I'll try to help your with your issue.
 
     
    
Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  warning.gif Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 



 
Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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  • 2 weeks later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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