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My office PC has been infected with a pop-up virus for some time now. I've installed both the free version and the Home Premium version of Malwarebytes, but it is not finding the virus/spyware/malware or whatever it is. 


I had AVG Free and it did not find it. 

I unistalled AVG Free and installed AdAware Free and it did not find it. 

I uninstalled AdAware Free and installed the paid version; it did not find it. 

I uninstalled AdAware and now have 360 Total Security, which found and removed some things, but I'm still getting these damn popup's warning me that my computer is infected. 


I downloaded the Frst64 tool and have attached both the First.txt and Addition.txt


Please help me. 


Thank you. 



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They call me TwinHeadedEagle around here, and I'll try to help your with your issue.
Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • I volunteer to help you, so please, do not ask for help for your company/business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
  warning.gif Rules and policies
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

51a46ae42d560-malwarebytes_anti_malware. Scan with Malwarebytes' Anti-Malware
Please re-run 51a46ae42d560-malwarebytes_anti_malware. Malwarebytes' Anti-Malware.
  • First of all, select update.
  • Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the newest Scan Log.
  • At the bottom click Export and choose Text file.

Save the file to your desktop and upload your next reply.

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I've only noticed it happening in Chrome, but I only use IE for one website and it does not happen.  It does not happen on every website that I go to. It seems to be random. 


The "pop-ups" (which are actually a new page opening in Chrome) started out telling me that I needed to update Flash. I researched that issue and found that it could have been a hack to my Netgear router. I reset the router and changed the password and it seemed to go away for a while. Now I get pages popping up telling me to update something in Chrome and then the one with the audio telling me that my computer is infected and I need to call Microsoft to fix it.


They appear to be random, but the last time I noticed it I was when I clicked on Login on a local gas company's website, to check my bill. I've ran all the scans I could think of. I've uninstalled anything that has been installed in the last couple months (even legit software).  I am usually pretty good and getting to the root of the problem and solving it (I've been cleaning friends and family's computers for years) but this one has me stumped. 



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  • 2 weeks later...
  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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