Ok I downloaded the new melwarbytes and it won't update!

[Jena]

this is my Problum exectly! it just updated today and now I can't run an update ... I will do this

[Jena]

ok so I got a pop up saying that there was a new version of Malwarebytes so I let it update to 2.1.8. I had 2.0, but NOW when I click update now it won't update to the latest version  my database version is 2015.6.3 and it will not update it keeps saying Checking for updates I did a malwarebytes cleen uninstall and I just installed it again and it still won't update I am using free and I have windows XP

[Jena]

never mind I just read XP users are having trouble

[Jena]

I think I know what is wrong it is the same thing with me ... do you have windows XP?

[AdvancedSetup]

No there is only an issue with some single CPU users. This is most often found on XP but can potentially affect users on other versions of Windows.

The issue you're explaining appears to be a database rules update issue which is not the same thing.

Please read the following and post back the 3 requested logs.

Diagnostic Logs

Thank you

[Jena]

I will soon I had an old  2.0 setup file so I did a malware bytes cleen thing then ran the setup  and I can update the database ... I'm running 2.0.4.1028   but the database version  is 2015.07.08.04  so it's ok for now

[Jena]

just bumping this up ... Please tell me when the new update come out so I can update my malewwarebytes 

[Firefox]

See post #5 above by AdvancedSetup requesting diagnostic logs... it would probably be better to do the logs with the latest version installed on your system v2.1.8

[Jena]

I will not! I tried downloading the recovery scan tool and my AVG blocked it as a trojon horse! I updated my program again and still cant update my database never mind I will delete this program later and just run my AVG if I can't update

[Jena]

but .... hear is my check results

[Jena]

but .... hear is my check results CheckResults.txt

[Firefox]

FRST is a safe tool used 100's of 1000's of times a day, this is a false positive from your AVG. Temporary disable it and run the tool.

We can not help you without the logs.

[Jena]

yes I was just going to tell you that I Always disable AVG when I Update and run my scans, I should have done it for this  I will do it tomorrow

[AdvancedSetup]

Please remove this entry for iexplore.exe from the Registry. If you're not sure how then let me know and I'll assist you.

 

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers

 

    C:\Program Files\Internet Explorer\iexplore.exe

[Jena]

yes please? messege me , ... I will do the other scans too

[Jena]

ok hear

FRST.txt

Addition.txt

[AdvancedSetup]

The logs show signs of possible infection or damage maybe done by an infection. As we don't do malware removal in this section of the forum I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.
 

 

Thank you

 

Ron

[Jena]

ok thanks

[Jena]

YES!!!!!!!!!!!!!!!!! I DID IT!! I downloaded the new malwarebytes and I let the update thing run for like 5 minuts and it updated!!!!!

 

 

2.2.0.1024  V2016.02.05.06

[daledoc1]

Hi, Jena:

 

Welcome back.

That's great news.

 

Thanks for letting us know,

[Jena]

your welcome!