Jump to content

Rescan previously allowed potential threats?


Recommended Posts

Hi:

 

You can remove items from malware exclusions by opening the dashboard > "Settings" > "Malware Exclusions" > select the items you wish > click "Remove".

Then re-scan.

 

If you're not sure about things or would like more help with your settings, etc., I suggest the following:

 
>>First, please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
 
>>Also, please attach to your next reply as well one of the SCAN LOGS (as a "*.txt" file, not an "*.xml" file) -- instructions are below.
 
More info about v2.1.8 HERE
Version 2.1.8 Release History HERE
User Guide ONLINE
User Guide PDF
FAQ: Common Questions, Issues, and their Solutions

 
Thanks,
---------------


How to get SCAN logs or PROTECTION logs:
(Export log to save as a txt file for posting in the forum when requested)

  • Open MBAM.
  • Click on the HISTORY tab > APPLICATION LOGS.
  • Double-click on the SCAN LOG which shows the date and time of the scan just performed (or the one you are asked to post), OR on the PROTECTION LOG showing the detection you are reporting (or the one that you are asked to post).
  • Click EXPORT.
  • Click TEXT FILE (*.txt)
  • In the "Save File" dialog box which appears, click on DESKTOP.
  • In the FILE NAME box, type a name for your scan log.
  • A message box named "File Saved" should appear, stating that "Your file has been successfully exported".
  • Click OK.
  • Please attach the saved log to your next reply here in this thread.
Link to post
Share on other sites

OK, thanks for letting us know.

 

If you'd like more help, please feel free to post back with the requested scan log and diagnostic logs.

 

We can also assist with configuring MBAM to be sure that it treats PUPs and PUMs as malware (see screen shot), and that it auto-quarantines malware (if desired) detected in real-time and during scans.

 

Cheers,

post-29793-0-09610000-1436185106_thumb.p

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.