Jump to content

Malware found on machine. Can't get rid of it?

Recommended Posts

I've scanned my PC with MBAM 3-4 times and every single time I've scanned it finds at least 5 things, I'm not sure if the Malware and PUPS are unavoidable but it's getting a bit annoying.

I also noticed that a file that was not considered Malware before is now being flagged for malware. Could it be possible something's corrupting files? I have not downloaded anything that I am aware of. My IE browser also had it's homepage set to some strange website. On many occasions in the past day or so I've had to reset my homepage back to Google.

!!! I do indeed share this computer as well !!!

I'm sorry for bothering you guys. I just updated Java and my AV is McAfee.






Link to post
Share on other sites

Hello and welcome,

P2P/Piracy Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.



Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.




Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • With some infections, you may or may not see this message box.

            'Could not load DDA driver'
  • Click 'Yes' to this message, to allow the driver to load after a restart.
  • Allow the computer to restart. Continue with the rest of these instructions.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.

To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Recommend you use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…




Download AdwCleaner by Xplode onto your Desktop.

  • Double click on Adwcleaner.exe to run the tool.
  • Click on Scan
  • Once the scan is done, click on the Clean button. <<<--- Ensure this option is completed
  • You will get a prompt asking to close all programs. Click OK.
  • Click OK again to reboot your computer.
  • A text file will open after the restart. Please post the content of that logfile in your reply.
  • You can also find the logfile at C:\AdwCleaner[sn].txt. Where n in the scan reference number

thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.




Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

32 Bit version:

64 Bit version:

Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and  Click Finish when the scan is done.

Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log


Let me see those logs, also give an update on any remaining issues or concerns...


Thank you,





Link to post
Share on other sites

Thank you for responding!

The system is running quite slow, so it'll take a while to get those logs to you. The Malwarebytes scan so far is looking clean (and hopefully it is) although it concerns me by how slow it is when my PC is generally really fast, it also seems to be freezing. I'll keep you posted and hopefully I can get those logs to you!

Link to post
Share on other sites

Here's what I've got so far, MBAM decided not to have any threats detected this time.




Fix result of Farbar Recovery Scan Tool (x64) Version:05-07-2015
Ran by Alanna at 2015-07-05 14:54:59 Run:1
Running from C:\Users\Alanna\Desktop
Loaded Profiles: Alanna & UpdatusUser (Available Profiles: Alanna & UpdatusUser)
Boot Mode: Normal

fixlist content:
HKLM\...\Policies\Explorer: [NoFolderOptions] 0
HKLM\...\Policies\Explorer: [NoControlPanel] 0
HKU\S-1-5-21-713649161-2225049135-2510493869-1001\...\MountPoints2: {ab3a2861-e515-11e3-977a-0023ae908fb3} - E:\autorun.exe
HKU\S-1-5-18\...\Policies\Explorer: [NoFolderOptions] 0
HKU\S-1-5-18\...\Policies\Explorer: [NoControlPanel] 0
HKU\S-1-5-21-713649161-2225049135-2510493869-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
U0 ujju; C:\Windows\System32\drivers\ukdjdtph.sys [79064 2015-07-05] (Malwarebytes Corporation)
S3 catchme; \??\C:\ComboFix\catchme.sys [X]
Task: {08C020D7-0B54-403E-8AC6-250098B6D95D} - System32\Tasks\PaintTool SAI => C:\Users\Alanna\AppData\Local\Temp\is-MJR97.tmp\prsetup.exe [2015-05-06] (SystemaxJP, Inc.) <==== ATTENTION

HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\\NoFolderOptions => value removed successfully
HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\\NoControlPanel => value removed successfully
"HKU\S-1-5-21-713649161-2225049135-2510493869-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{ab3a2861-e515-11e3-977a-0023ae908fb3}" => key removed successfully
HKCR\CLSID\{ab3a2861-e515-11e3-977a-0023ae908fb3} => key not found.
HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\\NoFolderOptions => value removed successfully
HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\\NoControlPanel => value removed successfully
"HKU\S-1-5-21-713649161-2225049135-2510493869-1000\SOFTWARE\Policies\Microsoft\Internet Explorer" => key removed successfully
ujju => Service removed successfully
C:\Windows\System32\drivers\ukdjdtph.sys => moved successfully.
catchme => Service removed successfully
C:\Users\Alanna\AppData\Local\Temp\1GTime110dltc.exe => moved successfully.
C:\Users\Alanna\AppData\Local\Temp\bdfilters.dll => moved successfully.
C:\Users\Alanna\AppData\Local\Temp\jre-8u40-windows-au.exe => moved successfully.
C:\Users\Alanna\AppData\Local\Temp\jre-8u45-windows-au.exe => moved successfully.
C:\Users\Alanna\AppData\Local\Temp\KGTime110dltc.exe => moved successfully.
C:\Users\Alanna\AppData\Local\Temp\Quarantine.exe => moved successfully.
C:\Users\Alanna\AppData\Local\Temp\SkypeSetup.exe => moved successfully.
C:\Users\Alanna\AppData\Local\Temp\sqlite3.dll => moved successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{08C020D7-0B54-403E-8AC6-250098B6D95D}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{08C020D7-0B54-403E-8AC6-250098B6D95D}" => key removed successfully
C:\Windows\System32\Tasks\PaintTool SAI => moved successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\PaintTool SAI" => key removed successfully
EmptyTemp: => 984.9 MB temporary data Removed.

The system needed a reboot..

==== End of Fixlog 14:56:34 ====


Malwarebytes Anti-Malware log:

Malware Database: v2015.07.05.05
Rootkit Database: v2015.07.05.03
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Alanna

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 425205
Time Elapsed: 20 min, 45 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)



AdwCleaner log:


# AdwCleaner v4.207 - Logfile created 05/07/2015 at 15:25:43
# Updated 21/06/2015 by Xplode
# Database : 2015-07-05.2 [server]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : Alanna - ALANNA-PC
# Running from : C:\Users\Alanna\Desktop\AdwCleaner.exe
# Option : Cleaning

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Scheduled tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\Installer\Features\93BAD29AC2E44034A96BCB446EB8552E
Key Deleted : HKLM\SOFTWARE\Classes\Installer\Products\93BAD29AC2E44034A96BCB446EB8552E
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\93BAD29AC2E44034A96BCB446EB8552E

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17840

-\\ Google Chrome v43.0.2357.130

[C:\Users\Alanna\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
[C:\Users\Alanna\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [search Provider] : hxxp://www.ask.com/web?q={searchTerms}


AdwCleaner[R0].txt - [1353 bytes] - [05/07/2015 15:23:56]
AdwCleaner[s0].txt - [1284 bytes] - [05/07/2015 15:25:43]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [1343  bytes] ##########

Link to post
Share on other sites

Here's the log for the Junkware Removal Tool:


Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.3.1 (07.05.2015:1)
OS: Windows 7 Professional x64
Ran by Alanna on Sun 07/05/2015 at 15:37:15.69


~~~ Services


~~~ Tasks


~~~ Registry Values


~~~ Registry Keys


~~~ Files

Successfully deleted: [File] C:\Windows\syswow64\REN2490.tmp
Successfully deleted: [File] C:\Windows\syswow64\REND4EA.tmp


~~~ Folders


~~~ Chrome

[C:\Users\Alanna\appdata\local\Google\Chrome\User Data\Default\Preferences] - default search provider reset

[C:\Users\Alanna\appdata\local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:

[C:\Users\Alanna\appdata\local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset

[C:\Users\Alanna\appdata\local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:



Scan was completed on Sun 07/05/2015 at 15:43:13.46
End of JRT log

Link to post
Share on other sites

Here's the last log you wanted:



Microsoft Windows Malicious Software Removal Tool v5.23, April 2015 (build 5.23.11300.0)
Started On Wed Apr 15 03:04:01 2015

Engine: 1.1.11502.0
Signatures: 1.195.1215.0

Results Summary:
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Wed Apr 15 03:23:06 2015

Return code: 0 (0x0)

Microsoft Windows Malicious Software Removal Tool v5.24, May 2015 (build 5.24.11401.0)
Started On Wed May 13 03:06:28 2015

Engine: 1.1.11602.0
Signatures: 1.197.1100.0

Results Summary:
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Wed May 13 03:40:06 2015

Return code: 0 (0x0)

Microsoft Windows Malicious Software Removal Tool v5.25, June 2015 (build 5.25.11502.0)
Started On Thu Jun 11 03:03:15 2015

Engine: 1.1.11701.0
Signatures: 1.199.892.0

Results Summary:
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Thu Jun 11 03:12:53 2015

Return code: 0 (0x0)

Microsoft Windows Malicious Software Removal Tool v5.25, June 2015 (build 5.25.11502.0)
Started On Sun Jul 05 15:47:19 2015

Engine: 1.1.11701.0
Signatures: 1.199.892.0

Results Summary:
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Sun Jul 05 15:53:07 2015

Return code: 0 (0x0)

Link to post
Share on other sites

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

  • Remove disinfection tools
  • Purge System Restore <--- this will remove all previous restore points and create a fresh point relative to system status at present.
  • Reset system settings

Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…




Read the following link to fully understand PC security and best practices, you may find it useful....



Let me know if we are ok to close..






Link to post
Share on other sites

  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.