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MALWAREBYTES APPCRASH


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HI,

 

I am using lenovo thinkpad with win 7 pro x 64 bit. Malwarebytes v 2.1.8.1057 is been installed on my system.

 

Besides, using Mbam , i have Avast free antivirus also installed on my system.( the exclusion list had been populated in both the programs , as per the suggestion of the support staff ).

 

Now,  a couple of days back, when i tried to update mbam, by accessing it through the system tray- right clicking the blue mbam icon , subsequently an error was registered in the windows reliability monitor, the snap shot is as under :

 

problem : stopped working

 

Description
Faulting Application Path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
 
Problem signature
Problem Event Name: APPCRASH
Application Name: mbam.exe
Application Version: 2.3.55.0
Application Timestamp: 557a2a02
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18869
Fault Module Timestamp: 55636317
Exception Code: c0000005
Exception Offset: 0002e3fe
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 16393
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
 
Extra information about the problem
Bucket ID: 31638556
 
 
there is another instance of an error , concerned with mbam, which is as under :
 
problem : stopped working
 
Description
Faulting application name: mbam.exe, version: 2.3.55.0, time stamp: 0x557a2a02
Faulting module name: mbam.exe, version: 2.3.55.0, time stamp: 0x557a2a02
Exception code: 0xc0000005
Fault offset: 0x001de590
Faulting process id: 0x4d8
Faulting application start time: 0x01d0acbe35993efe
Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
Report Id: 01241fe9-18b2-11e5-9892-5cc5d4e2b700
 
I have scaned the system with windows defender , microsoft malacious removal tool , avast and mbam - the system is clean as per the scan results and as such i am not facing any problem, it's just that the crashing of mbam.
 
further, as a workaround , i had uninstalled mbam- using mbam clean tool and thereafter installed it fresh.
 
the checkresults.txt is also attached, in case if that hepls in resolving the issue.
 
 
assistance with this regards shall be appreciated.
 
 

CheckResults.txt

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Hi, 

 

thanks for your reply..

 

today again mbam stopped working . the error report is as under :

 

Description
Faulting Application Path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
 
Problem signature
Problem Event Name: APPCRASH
Application Name: mbam.exe
Application Version: 2.3.55.0
Application Timestamp: 557a2a02
Fault Module Name: mbamcore.dll
Fault Module Version: 1.3.11.0
Fault Module Timestamp: 5581fc8f
Exception Code: c0000005
Exception Offset: 000bc58f
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 16393
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
 
Extra information about the problem
Bucket ID: 36127631
 
the two requested logs  FRST.txt and Addition.txt  are attached with the reply.
 
regards
 

FRST.txt

Addition.txt

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Hello atulrsuri:

  • Please try the following and let us know if this corrects your issue: MBAM Clean Removal Process 2.x.
  • If that does not correct the issue, then please read the following and individually attach the new 3 requested logs in a reply to this thread: Diagnostic Logs.
  • The 3 new files, from Step 2, to be individually attached from your desktop are: CheckResults.txt, FRST.txt and Addition.txt. Please do not Copy and Paste them into a reply.
  • NOTE: There is an FAQ section with valuable information located in Common Questions, Issues, and their Solutions.

Please let us know the status of your issue in a reply to this thread.
 
Thank You.

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hi,

 

thanks for your reply.

 

as i had mentioned earlier in my thread, that i had uninstalled mbam , and it was excatly as per the link provided in your point no.1 ( are you suggesting , to uninstall and then reinstall mbam again?)

 

further, i have already attached the files requested by you. ( or do you want me to reinstall mbam, and then provide you with the 3 files?)

 

furthermore, did to analyze the files already provided , and if yes, can you please share your findings with me ?

 

thanking you in advace for your assistance.

 

regards 

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