Update to 2.1.8 is blocked by Bitdefender

[Georgey]

Yesterday I got a notification about the new version 2.1.8

I have run version 2 premium along with Bitdefender Total Security 2015 for a long time with no problem at all. Now, however, when I tried to install 2.1.8 Bitdefender blocked it as an intrusion attempt. Is the new version incompatible? What should I do?

Thanks.

[daledoc1]

Hi:
 
Bitdefender is known for "false positives". EDIT: see @garioch7's reply below.  Historically, BD was known for FPs. But, without confirmatory data other than their own forum, I'll retract that statement.

 

It may be that their program doesn't yet whitelist the new MBAM 2.1.8 installer.
 
You might want to report the issue to the folks at Bitdefender.
 
In the interim, you might want to temporarily pause real-time protection in BD while you upgrade MBAM to 2.1.8.
Then, if necessary or desired, you may wish to set mutual exclusions between the programs.
The screen shot below shows an example of MBAM exclusions for a different security product.
The MBAM files to exclude in BD are listed below.
 
Let us know how it goes.
 
Thanks,
-----------------------


Please exclude the following files from your Antivirus Software for your version of Windows:


For 32 bit versions of Windows XP, Windows Vista, Windows 7 & Windows 8:

• C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamresearch.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe

For 64 bit versions of Windows Vista, Windows 7 & Windows 8:

• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamresearch.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware \mbamscheduler.exe

Note: If you are using a software firewall besides the built in Windows Firewall, you'll need to exclude MBAM.EXE, MBAMSERVICE.EXE and MBAMRESEARCH.EXE from it, as well.
 
Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

[garioch7]

Georgey:

 

Welcome to the MBAM Help Forum.  I used Bitdefender 2015 Total Security and MBAM (and MBAE) Premium.  When past new versions of MBAM were released, I usually only disabled active on-access scanning and the BD Firewall during the MBAM version update process.  With this latest update to MBAM, my BD aborted the installation the same way yours did: Intrustion Protection violation.  I just turned off the BD Intrusion Protection and the install went smoothly.  Then I reactivated the BD Intrustion Protection, Firewall, and On-Access virus scanning and switched Auto-Pilot back on.  MBAM and BD have been working fine since.

 

I do have the exceptions that Daledoc mentioned inserted into BD, but that was of no help with this upgrade.  I am not sure that I agree with Daledoc that BD is known for "false positives."  I am on the BD Forums daily and I don't see complaints of that nature.  BD is an aggressive a/v app (which why I, and many others like it.)  In this instance, I think it just detected MBAM "going deep" where malware goes, and I think Daledoc is correct that the folks at BD did not "whitelist" the new MBAM version installer.

 

So I would not be concerned.  BD was doing its job.  If you try again with Intrusion Protection disabled, in addition to On-Access scanning and the BD Firewall, you should be good to go.  Just remember to turn it all back on when the MBAM version is updated.

 

Hope this helps.  Have a great day.

 

Regards,

-Phil

[daledoc1]

Thanks for the additional specifics about the various real-time protection components and exclusions, @garioch7.

 

@Georgey: please post back and let us know if your issue is resolved.

 

Much obliged.

[Georgey]

BD apparently has white-listed the new version of MBAM, a few minutes ago I installed it without any problem.

 

By the way, I also run both MBAM and MBAE premum along with BD and up to this case never had  to turn off anything in BD, like you Phil mentioned, for their updates; just like now at the end.

 

Thank you all for the replies.

[garioch7]

Georgey:

 

Glad to hear that you got your issue resolved.

 

I did not mean to suggest that you were required to turn off certain Bitdefender components when updating MBAM or MBAE, but as a part of the MB version updates routine, at least past versions of MB have suggested doing just that (turning off your anti-virus).  I did, on one occasion, run into an update issue because I neglected to turn off my BD On-Access scanning, so have been religiously turning BD off for the duration of an MBAM or MBAE version update since then.  Preventative medicine, I guess.

 

Good to know that BD and MB play nicely together in the same sandbox.

 

Have a great day.

 

Regards,

-Phil

[daledoc1]

BD apparently has white-listed the new version of MBAM, a few minutes ago I installed it without any problem.

 

By the way, I also run both MBAM and MBAE premum along with BD and up to this case never had  to turn off anything in BD, like you Phil mentioned, for their updates; just like now at the end.

 

Thank you all for the replies.

 

Great!

Glad that BD whitelisted the installer and that this solved your issues.

 

Thanks for taking the time to let us know.

 

Cheers,