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Can't enable MBAM real-time protection and other issues


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  • Staff

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll try to help your with your issue.
 
     
    
Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • I volunteer to help you, so please, do not ask for help for your company/business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  warning.gif Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 



 
 
 

51a612a8b27e2-Zoek.png Scan with ZOEK
 
Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
  • Right-click on 51a612a8b27e2-Zoek.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    createsrpoint;autoclean;emptyalltemp;ipconfig /flushdns;b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
  • Post its content into your next reply.
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  • 2 weeks later...
  • Staff

FRST.gif Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
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  • Staff

servicerepairico.png Fix with ESET Services Repair

Please download Services Repair by ESET and save it to your desktop.

  • Right-click on servicerepairico.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • If security notifications appear, click Continue or Run.
  • Accept the prompt about restoring services.
  • Once the tool has finished, you will be prompted to restart your computer. Click Yes to restart.
  • A log will be saved in the CCSupport folder the tool created on your desktop.
Please include that logfile in your next reply.
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I've gotten that error a few times when selecting "Fix Now" next to the warning that Real-Time Protection is disabled.  When I get it, I get prompted to restart my computer to reinstall the Anti-Rootkit drivers, though on the scan that occurs on restart I still get an Anti-RK error.  Other times selecting "Fix Now" simply doesn't do anything.

 

I can manually select the radio buttons to enable Malware and Malicious Website Protection, but when I reopen MBAM or restart my computer, they are still unselected.  Also, MBAM doesn't seem to be starting on boot, though the option for it to do so is checked.

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  • Staff

  • Download the MBAM-Check tool from this page.
  • Run the MBAM-Check tool.
  • A black command prompt window will open briefly, then close. Afterwards a log file will open.
  • A new log file, CheckResults.txt, will be created on your desktop.

Once the CheckResults.txt file is created, please attach it here.

 

 

 

FRST.gif Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

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  • Staff

servicerepairico.png Fix with ESET Services Repair

Please download Services Repair by ESET and save it to your desktop.

  • Right-click on servicerepairico.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • If security notifications appear, click Continue or Run.
  • Accept the prompt about restoring services.
  • Once the tool has finished, you will be prompted to restart your computer. Click Yes to restart.
  • A log will be saved in the CCSupport folder the tool created on your desktop.

Please include that logfile in your next reply.

 

 

 

Use the Windows Error Checking utility (Check Disk), with the options to fix file system errors and scan the disk surface for errors, attempt recovery of data and repair the disk:
 

  • Click the "Windows Orb" Start button, then click Computer.
  • Right-click on the drive that you wish to check > Properties > Tools tab
  • In the "Error checking" section, click on Check now.
  • Place a checkmark in both boxes > Start.
  • If the disk you have chosen is the Windows system disk:
  • A message will notify you that a restart is necessary ask "Do you want to check for hard disk errors the next time you start your computer?".
  • Click Schedule disk check > OK and close all windows.
  • Re-start the computer. The disk will be checked when the system boots.
  • This will take some time to run and at times may appear stalled but just let it run.
  • When the disk check is complete, the system will re-start automatically and load Windows.


A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:
 

  • Click the "Windows Orb" Start button -> type "eventvwr" without the quotes -> press the key.
  • The Event Viewer window will open.
  • In the left pane, expand "Windows Logs" and then click on Application.
  • In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
  • Look in the Source column for "Wininit", with an entry corresponding to the date and time of the disk check.
  • Click on that Wininit entry to select it.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the contents into your next reply.
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  • Staff

  • Download the MBAM-Check tool from this page.
  • Run the MBAM-Check tool.
  • A black command prompt window will open briefly, then close. Afterwards a log file will open.
  • A new log file, CheckResults.txt, will be created on your desktop.
Once the CheckResults.txt file is created, please attach it here.

FRST.gif Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please upload them into your next reply.
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  • Staff

mbam-old.png Uninstall outdated Malwarebytes' Anti-Malware

Please download MBAM-clean and save it to your desktop.

  • Right-click on mbam-clean.exe icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • It will ask you to reboot the machine - please do so.
After that follow my next instructions to download & install the newset MBAM version.

51a46ae42d560-malwarebytes_anti_malware. Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
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  • 2 weeks later...
  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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