Rajdeep Posted June 22, 2015 ID:970790 Share Posted June 22, 2015 Yesterday I had downloaded the free version of Malwarebytes version 2.1.6.1022...The database update was showing 5th April, 2015 so I wanted to update it. When I made an attempt, it said " NO UPDATES AVAILABLE "..I donot know why this is happening and seek your help in this matter. I am using Microsoft Security Essentials as my Anti Virus on Windows 7, 64 bit. Service Pack 1.Your help in this matter will be greatly appreciated. Thanking you in anticipation Link to post Share on other sites More sharing options...
daledoc1 Posted June 22, 2015 ID:970796 Share Posted June 22, 2015 Hi, again: Sorry you are having a problem with updating MBAM.There are several possible explanations.We need a bit more information in order to start troubleshooting.Please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt) Thank you, Link to post Share on other sites More sharing options...
Rajdeep Posted June 22, 2015 Author ID:970804 Share Posted June 22, 2015 Hi, In response to your mail, i have made ready the three " Diagnostic Logs " ..However, I am unable to find out the way how to attach the Logs as a reply to your mail. I don't see any way how to " attach " the Logs to this reply of mine in this forum. Can you please help me. The Diagnostic Logs are on my Desktop. Please let me know what icons to click [ above ] to copy paste the three Logs to this mail.Thanking you. Link to post Share on other sites More sharing options...
daledoc1 Posted June 22, 2015 ID:970805 Share Posted June 22, 2015 Hi:Please refer to these steps and the attached screen shots):Click the "More Reply Options" button in the lower right of the message paneClick the "Browse" button, on the lower left, near the paperclipNavigate to the log file on your desktopDouble-click the file to load itClick the "Attach This File" buttonRepeat for the other logsThanks, Link to post Share on other sites More sharing options...
Rajdeep Posted June 22, 2015 Author ID:970806 Share Posted June 22, 2015 Addition.txtCheckResults.txtFRST.txt In response to your mail, I am attaching the three diagnostic logs for your perusal. Link to post Share on other sites More sharing options...
daledoc1 Posted June 22, 2015 ID:970807 Share Posted June 22, 2015 Hi: Thanks for the logs.I don't see anything really obvious to account for the trouble updating MBAM, but other programs are also experiencing update issues, too: System errors:=============Error: (06/06/2015 08:34:44 AM) (Source: Microsoft Antimalware) (EventID: 2001) (User: )Description: %NT AUTHORITY60 has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.199.1936.0 Update Source: %NT AUTHORITY59 Update Stage: 4.8.0204.00 Source Path: 4.8.0204.01 Signature Type: %NT AUTHORITY602 And it looks as if you could be experiencing hardware issues with your hard drive: Error: (06/22/2015 00:23:58 AM) (Source: volsnap) (EventID: 14) (User: )Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.Error: (06/13/2015 11:31:38 PM) (Source: DCOM) (EventID: 10010) (User: )Description: {76D0CB12-7604-4048-B83C-1005C7DDC503}Error: (06/10/2015 11:10:54 AM) (Source: Service Control Manager) (EventID: 7006) (User: )Description: The ScRegSetValueExW call failed for FailureCommand with the following error:%%5Error: (06/10/2015 11:10:53 AM) (Source: Service Control Manager) (EventID: 7006) (User: )Description: The ScRegSetValueExW call failed for Start with the following error:%%5Error: (06/10/2015 10:56:50 AM) (Source: Service Control Manager) (EventID: 7006) (User: )Description: The ScRegSetValueExW call failed for FailureCommand with the following error:%%5Error: (06/10/2015 10:56:38 AM) (Source: Service Control Manager) (EventID: 7006) (User: )Description: The ScRegSetValueExW call failed for Start with the following error:%%5Error: (06/10/2015 10:52:53 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)Description: Installation Failure: Windows failed to install the following update with error 0x80240055: Security Update for Windows 7 for x64-based Systems (KB3063858).Error: (06/06/2015 08:35:03 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.199.1936.0). And there are lots of other errors for at least one of your devices (Logitech mouse?). Please wait for one of the forum experts or staff members to advise you.They will probably suggest starting with a disk checkBut additional work might be needed, in which case they will refer you to a different area of the forum for deeper, specialized work. Thanks for your patience, Link to post Share on other sites More sharing options...
Rajdeep Posted June 22, 2015 Author ID:970829 Share Posted June 22, 2015 Thank you so much for your prompt reply and findings.Please let me know when I have to submit my Disk check analysis. In the meantime I will wait for your staff members or forum experts to guide me suitably to resolve the issue.Thanking you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 23, 2015 Root Admin ID:971015 Share Posted June 23, 2015 You have some non standard items running here as tasks. It would also appear that this is probably a work computer, if so then use of MBAM on any work computer requires a business license. What is this and what does it do? Google does not show it which leads me to believe possibly installed by some IT Department Task: {013D12C0-7CB8-422A-9FC6-88053A93CEEB} - System32\Tasks\MSE\MSES => C:\TS Messenger\MSESZ.vbs [2014-01-26] () What is this and what does it do? This is not from us or a normal home installation Task: {15410F2E-BEB3-42A3-85CE-6664E5C7E171} - System32\Tasks\M B A M\MBAM Quick => D:\Program Files (x86)\Malwarebytes' Anti-Malware\MAbAM_QK_inf.vbs Same with this Task: {27B66144-DD7F-4E96-A215-AEE814521DF6} - System32\Tasks\M B A M\MBAM Full => D:\Program Files (x86)\Malwarebytes' Anti-Malware\MAbAM_FL_inf.vbs It would appear that someone is attempting to automate updates and or scans with a scheduled task which used to work in the 1.7x version but is no longer supported in the 2.x version (attempting to automate the program in such a manner without paying for a license is also against the EULA) In either case these entries could potentially be interfering with updates depending on what they're doing. This is an interesting one by name. Not sure what it's doing but can't think of anything that would need a cache clean up here so curious what it's really doing. Task: {4E485BD0-FB62-4C13-AFAB-56DB352B46B8} - System32\Tasks\ERASE CACHE\ERASE CACHE => C:\Windows\SoftwareDistribution\Software_Distribution_Erase_Cache.bat I'm not going to go through all of these Tasks as you have a lot of non standard batch files running doing things that in reality could probably easily be done with one batch file - if in fact they were really needed. Windows 7 typically does not need the same kind of manipulation that XP did so personally I'd review and see if these were really needed or not. The computer is crashing on a few things including Logitech software and what appears to be one of the Microsoft Update errors. http://www.infoworld.com/article/2920975/operating-systems/microsoft-confirms-earlier-versions-of-kb-3022345-and-kb-3048043-broke-updating.html So a bit of cleanup would seem to be in order here. If this is a business computer then I'd recommend you alert your IT Department that your computer is having these errors and get them to fix it. If it's not a work computer and you're the one that setup all these batch files I would again recommend you rethink them and in most cases probably remove them. As for the MBAM tasks none are supported and should be disabled pretty much regardless of what they're doing. If it is your own home computer then follow this advice first. I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue. Link to post Share on other sites More sharing options...
Rajdeep Posted June 24, 2015 Author ID:971291 Share Posted June 24, 2015 Good Morning and thank you so much for your advice.I must reiterate that your accusations on my Computer being a Work Computer based on your theory that it is running scheduled tasks and that it requires a business license has not been taken very sportingly by me. Windows 7 does have an exclusive feature of scheduling tasks, regardless of Computers being used for home or work use. If your contention was right, I would have to specify at the time of puchasing, whether I am puchasing my Computer for Home of Work use and if it was for the former, I would lose out on this exclusive feature of Scheduled tasks. Since this concerns you, I must inform you that the two scheduled tasks of updating and scanning with Malwarebytes were created on 27th of October, 2013 and the Free version of Malwarebytes Antimalware were used. For some reason, this installation of Malwarebytes was uninstalled and the scheduled tasks in question were subsequently disabled. Please let me know if there is any rule which stipulates that I cannot schedule automatic updates and running scans with Malwarebytes on Windows 7 with the Free Version ? Please note that all my batch files which run successfully everyday have been created with help from the net and various sites. Yes I do agree that some batch files may have potentially interfered with successful defintion updates and scanning. But if this was true, why would this inference manifest itself now, when the two scheduled tasks, as mentioned above have been disabled for ages and I had downloaded the free version just about two days ago ? I donot wish to go into the gory details of what my Scheduled tasks are intended to do [ eg. ERASE CACHE BAT ] . Since you are concerned about your product, I have already explained, the details of the scheduled tasks.Your contention that my Computer is running non standard batch files sounds very condescending and an utter disappointment and demotivational factor for beginners.If I knew that your request for providing " Diagnostic Logs " actually means you all prying into my scheduled scans / other details, I would have never ever sent them to you for your investigation. If for all that has transpired between me and your staff, and you have concluded that " So a bit of cleanup would seem to be in order here " and that " If it's not a work computer and you're the one that setup all these batch files I would again recommend you rethink them and in most cases probably remove them " I will follow your instructions !Thanking you once again. Link to post Share on other sites More sharing options...
Porthos Posted June 24, 2015 ID:971474 Share Posted June 24, 2015 I would have to specify at the time of puchasing, whether I am puchasing my Computer for Home of Work There are 2 versions of MBAM, One for HOME use and one for BUSINESS use. The HOME version comes in a FREE version and a PAID subscription version. Although it was physically possible in older versions to use the task scheduler to automate it was and still is a violation of the license agreement. To automate you must PURCHASE the PAID version of the program that corresponds to your environment that it is used. Please note that all my batch files which run successfully everyday have been created with help from the net and various sites. Just because you read it on the net does not make it legal. Your contention that my Computer is running non standard batch files sounds very condescending and an utter disappointment and demotivational factor for beginners. I'm sorry you feel that way. You were just being informed of the license agreement that pertains to the software. If I knew that your request for providing " Diagnostic Logs " actually means you all prying into my scheduled scans / other details, I would have never ever sent them to you for your investigation. It is not the intention of the logs to call out(police) users but to get vital information about you computer to be able to fix your issues. Sometimes licensee violations and other issues of pirated software might come to light and are dealt with according to the company's piracy policy. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 24, 2015 Root Admin ID:971602 Share Posted June 24, 2015 Not trying to say you're doing anything wrong, just speaking about things I see in the logs as I don't know you and I don't know your computer so I have to go by logs. The logs show you are running scheduled tasks that are not normal. If you notice I have over 50,000 posts and I've been doing computer support now for over 25 years so I've seen a few logs in my time. The average home user does not have these tasks but business computers do and why I mentioned it. I'm not here to police your computer or your software just trying to get to the bottom of why it isn't updating. In my personal opinion many of the things you're doing simply just don't need to be done but it's your computer and you have the right to do what you want with it. I would still say to please seek further advice to ensure the computer is not infected. We cannot do such deeper scans/fixes in this specific sub forum but the other one I linked you to can. As for using scheduled tasks yes they worked in the 1.75 version but they no longer work period on 2.x as it has no command line support which is how the tasks used to work for you. Automating the the free version is against the EULA but its more so directed at businesses that try to do it without paying, the average home user did not use it though some such as yourself did. If you click on updates from within the program and it's not updating then we need to check and see why. Please follow my previous advice and have someone look at your system further to see why it's not updating. Thank you Ron Link to post Share on other sites More sharing options...
Rajdeep Posted June 28, 2015 Author ID:972556 Share Posted June 28, 2015 Thank you Ron for your valuable suggestions. I assure you that I will follow your advice as suggested and I am sure Malwarebytes would once again start updating.Thanking you once again Ron. Sorry for the late reply. Rajdeep Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now