Daleus Posted June 5, 2009 ID:86990 Share Posted June 5, 2009 MBAMService, mbamservice.exe: CreateFile failed with error code 5.I get this error every morning when I startup my Windows XP system. The error line above is taken from the Windows Application Event Log.This started to occur several days after my firm bought a license and I started using the Protection module.Interestingly, the scheduled scans, sceduled for late rin the day, seem to complete as expected.Additionally, when this problem occured, I now get daily requests from Windows Defender, to "allow" the mbamswissarmyknife process to run. So my suspicion is that Windos Defender may be implicated in this problem.Any pointers, suggestions or solutions greatly appreciated.Dale PooleUniversity of PEIComputer Servicesdpoole AT upei.ca Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 5, 2009 Root Admin ID:87079 Share Posted June 5, 2009 Hi Dale,If you can please email corporate@malwarebytes.org with your Cleverbridge purchase ID I'll be happy to assist you in getting this issue resolved.Thank you. Link to post Share on other sites More sharing options...
Daleus Posted June 8, 2009 Author ID:87773 Share Posted June 8, 2009 Hi Dale,If you can please email corporate@malwarebytes.org with your Cleverbridge purchase ID I'll be happy to assist you in getting this issue resolved.Thank you.If I knew what a Cleverbridge Support ID was, I would do this. I am just a grunt on the frontline of support, so I'm not privy to the details of whatever arrangement we have with you. However, I will approach the tent full of swaggering, wine besotted Generals and see if I can retrieve said ID, without too severe of a whipping for my insubordination.Wish me luck...life in the trenches is not as glamourous as it would seem.Dale Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 8, 2009 Root Admin ID:87831 Share Posted June 8, 2009 No problem Dale. If you are on support then ask that you be added to the list of Admins allowed to contact support and that will make it a lot quicker and easier and you won't need the actual purchase ID information. Link to post Share on other sites More sharing options...
Daleus Posted June 11, 2009 Author ID:88970 Share Posted June 11, 2009 No problem Dale. If you are on support then ask that you be added to the list of Admins allowed to contact support and that will make it a lot quicker and easier and you won't need the actual purchase ID information.Ron,Hmmm....our license (I beleive) is shared with a group of universities here, and the main admins are not local. I'll see what I can do, but in the meantime I have emailed the info your suggested and am still awaiting an answer.Cheers! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 12, 2009 Root Admin ID:89066 Share Posted June 12, 2009 I've not seen an email yet. Generally speaking the Corporate License that a University would have purchased provides for only a given number of contacts for support so that we don't have dozens of different users contacting us for the same issue. If the University purchased multiple licenses for the program then they should be your initial point of contact for support so that they can escalate it to us if need be.If you do have the license ID and KEY you can send me a private message and I'll look them up to verify and if valid I'll provide you with support via email.Thank you. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 12, 2009 Root Admin ID:89375 Share Posted June 12, 2009 Hi Dale,Please check your Private Messages Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 17, 2009 Root Admin ID:90668 Share Posted June 17, 2009 Hi Dale,If you want to work on the issue here on the forum that's okay we can do that. I've moved your logs into the HJT forum though so that other users do not reply to the postings.You can find it here: http://www.malwarebytes.org/forums/index.php?showtopic=17703Please bookmark it for now as we work on it. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now