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Crashes and the Popup "Crash Data" Prompt to Send Data to Developer


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I'm running Malwarebytes Ant-Malware Mobile on a GS5. I've tried to run a scan many times, but every time, the following message eventually appears in a popup box: "Crash Data.  The app found information about previous crashes. Would you like to send this data to the developer?"

 

There are two buttons: "Dismiss" and "Send". I have uninstalled and re-installed the application a couple different times, but this popup happens every time. Usually, I click the "Dismiss" button on the "Crash Data" popup, but I recently pressed the "Send" button on accident. 

 

So ... a couple questions:

 

1) Is this "Crash Data" popup legitimate? If I press the "Send" button, does it send valuable and anonymous information to your developers? Or is this popup symptomatic of something more devious?

 

2) Any suggestions on how to get the scan to work without crashing every time?

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  • Staff

Hi Rob_newb,

 

The dialog is likely legitimate, we have been encountering scanning issues on some Samsung devices. A fix is coming soon. No personal data is sent, just app related data on where the crash occurred.

 

Some customers have found success clearing out MBAM Mobile's app cache in Settings > App Management. 

 

Regards,

 

-Armando

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I tried a few different combinations of clearing app cache, unchecking the "Scan after updates" option (per another suggestion), and even installed/re-installed the application. Unfortunately, nothing seems to solve the problem. I love Malwarebytes and I am a premium PC subscriber. I'm sure this will get sorted out, so I'll definitely try it again in the future. I imagine writing this kind of software for a variety of different devices probably poses a lot of unique challenges. 

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Thanks for the update, sorry that did not work for you. Yeah, I'd suggest keeping 'Scan after updates' disabled and keep the real-time protection enabled until we release the update.

 

Thanks for your patience.

 

-Armando

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