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Sudden drop in performance fps and latency.


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Hello edaw6282 and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Step 1

Please uninstall this program: AVSDK5 .

http://windows.microsoft.com/en-us/windows-8/uninstall-change-program

Step 2

Download and install Malwarebytes Anti-Malware.

https://support.malwarebytes.org/customer/portal/articles/1835314-how-do-i-install-malwarebytes-anti-malware-?b_id=6438

Step 3

Please perform a threat scan with Malwarebytes Anti-Malware and post your log file here.

In your next reply, post the following log files:

  • Malwarebytes' Anti-Malware log
  • new fresh FRST logs
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  • 1 month later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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