Browser Freezing with Realtime protection

[thecraw]

Hi,

 

All of my browsers freeze when I have realtime protection enabled. The only way for them to run normally is to deactivate realtime protection and reboot the computer.

 

I have done a full reinstall using the removal tool and have attached the three logs.

 

Thanks!

Addition.txt

CheckResults.txt

FRST.txt

[Firefox]

Hello and Welcome to Malwarebytes

By the looks of your logs, you seem to have used a program called combofix, which could be dangerous if you are not trained in the use of the tool, its best to only use that tool under supervision from a trained expert. Also you logs show evidence of an infection or prior infection.

We are not permitted to review scan logs or work on possible malware-related issues here in this section of the forum.

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

[TwinHeadedEagle]

I would first try to uninstall Sophos Anti-Virus. I think I had a similar case where browsers stopped working with MalwareBytes and Sophos on the same machine.

[AdvancedSetup]

Many of the antivirus products have started adding an IP Web blocker like we have and it can conflict with each other. Please see if you can disable the one in your anti-virus to see if that corrects the issue.

[thecraw]

Thanks for the input all. As suggested above , have confirmed that Sophos AntiVirus 'On access' scanning feature conflicts with Malwarebytes 'Real Time Protection'

 

Disabling Sophos 'On Access' and Malwarebytes operates fine with no browser freezing.

 

Thanks for the suggestions.

[AdvancedSetup]

Great, glad that resolved your issue. I will go ahead now and close your topic but if you do need further help let us know.

 

Take care