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Removal instructions for The Results Hub


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What is The Results Hub?

The Malwarebytes research team has determined that The Results Hub is a browser hijacker. These so-called "hijackers" manipulate your browser(s), for example to change your startpage or searchscopes, so that the affected browser visits their site or one of their choice. This one also displays advertisements.

How do I know if my computer is affected by The Results Hub?

You may see this entry in your list of installed software:

warning4.png

and this warning during install:

main.png

and these browser add-ons:

warning1.png

warning2.png

How did The Results Hub get on my computer?

Browser hijackers use different methods for distributing themselves. This particular one was bundled with other software.

How do I remove The Results Hub?

Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted program.

  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup-version.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:
    • Enable free trial of Malwarebytes Anti-Malware Premium
    • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has loaded, select Scan Now. Or select the Threat Scan from the Scan menu.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of The Results Hub?
  • No, Malwarebytes' Anti-Malware removes The Results Hub completely.
How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the The Results Hub hijacker. It would have warned you before the rogue could install itself, giving you a chance to stop it before it became too late.

protection1.png

Technical details for experts

Signs in a HijackThis log:

O2 - BHO: The Results Hub - {49c38908-bf3a-40e8-9acd-df905eb96518} - C:\Program Files\The Results Hub\Extensions\49c38908-bf3a-40e8-9acd-df905eb96518.dll
Possible signs in FRST logs:

 BHO: The Results Hub -> {49c38908-bf3a-40e8-9acd-df905eb96518} -> C:\Program Files\The Results Hub\Extensions\49c38908-bf3a-40e8-9acd-df905eb96518.dll [2015-06-04] () FF Extension: The Results Hub - C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\6qeoodjs.default-1401006518835\Extensions\firefox@www.theresultshub.com.xpi [2015-06-05] () C:\Program Files\The Results HubThe Results Hub (HKLM\...\The Results Hub) (Version: 2.0.5634.1248 - The Results Hub)
Alterations made by the installer:

File system details [View: All details] (Selection)---------------------------------------------------    Adds the folder C:\Program Files\The Results Hub       Adds the file 7za.exe"="6/4/2015 10:18 PM, 536064 bytes, A       Adds the file Uninstaller.exe"="6/5/2015 9:41 AM, 312800 bytes, A    Adds the folder C:\Program Files\The Results Hub\Extensions       Adds the file 49c38908-bf3a-40e8-9acd-df905eb96518.dll"="6/4/2015 9:58 AM, 146160 bytes, A       Adds the file firefox@www.theresultshub.com.xpi"="6/4/2015 6:58 PM, 10910 bytes, A    In the existing folder C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\6qeoodjs.default-1401006518835\extensions       Adds the file firefox@www.theresultshub.com.xpi"="6/4/2015 6:58 PM, 10910 bytes, ARegistry details [View: All details] (Selection)------------------------------------------------    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{49c38908-bf3a-40e8-9acd-df905eb96518}]       "(Default)"="REG_SZ", "The Results Hub"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{49c38908-bf3a-40e8-9acd-df905eb96518}\InprocServer32]       "(Default)"="REG_SZ", "C:\Program Files\The Results Hub\Extensions\49c38908-bf3a-40e8-9acd-df905eb96518.dll"       "ThreadingModel"="REG_SZ", "Apartment"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{49c38908-bf3a-40e8-9acd-df905eb96518}\Programmable]    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{49c38908-bf3a-40e8-9acd-df905eb96518}\TypeLib]       "(Default)"="REG_SZ", "{9f42a788-1a41-44ef-86ab-fbc2530774a6}"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{49c38908-bf3a-40e8-9acd-df905eb96518}\Version]       "(Default)"="REG_SZ", "1.0"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{99415057-7C50-439D-AA20-02D83C071B61}]       "(Default)"="REG_SZ", "1"       "1"="REG_SZ", ""    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F83D1872-D9FF-47F8-B5A0-49CC51E24EE8}]       "(Default)"="REG_SZ", "cf74ce91-2091-4fa3-8ebc-fb8a6c632dba"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{D629FDA1-642F-40D3-AF5D-32CE7E6B5B27}]       "(Default)"="REG_SZ", "ITheResultsHubBHO"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{D629FDA1-642F-40D3-AF5D-32CE7E6B5B27}\ProxyStubClsid]       "(Default)"="REG_SZ", "{00020424-0000-0000-C000-000000000046}"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{D629FDA1-642F-40D3-AF5D-32CE7E6B5B27}\ProxyStubClsid32]       "(Default)"="REG_SZ", "{00020424-0000-0000-C000-000000000046}"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{D629FDA1-642F-40D3-AF5D-32CE7E6B5B27}\TypeLib]       "(Default)"="REG_SZ", "{9F42A788-1A41-44EF-86AB-FBC2530774A6}"       "Version"="REG_SZ", "1.0"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{9F42A788-1A41-44EF-86AB-FBC2530774A6}\1.0]       "(Default)"="REG_SZ", "TheResultsHubIEClientLib"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{9F42A788-1A41-44EF-86AB-FBC2530774A6}\1.0\0\win32]       "(Default)"="REG_SZ", "C:\Program Files\The Results Hub\Extensions\49c38908-bf3a-40e8-9acd-df905eb96518.dll"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{9F42A788-1A41-44EF-86AB-FBC2530774A6}\1.0\FLAGS]       "(Default)"="REG_SZ", "0"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{9F42A788-1A41-44EF-86AB-FBC2530774A6}\1.0\HELPDIR]       "(Default)"="REG_SZ", "C:\Program Files\The Results Hub\Extensions"    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{49c38908-bf3a-40e8-9acd-df905eb96518}]       "(Default)"="REG_SZ", "The Results Hub"       "NoExplorer"="REG_DWORD", 1    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\The Results Hub]       "DisplayIcon"="REG_SZ", ""C:\Program Files\The Results Hub\uninstaller.exe""       "DisplayName"="REG_SZ", "The Results Hub"       "DisplayVersion"="REG_SZ", "2.0.5634.1248"       "EstimatedSize"="REG_DWORD", 982       "HelpLink"="REG_SZ", "mailto:support@theresultshub.com"       "InstallDate"="REG_SZ", "20150605"       "InstallLocation"="REG_SZ", "C:\Program Files\The Results Hub"       "NoModify"="REG_DWORD", 1       "NoRepair"="REG_DWORD", 1       "Publisher"="REG_SZ", "The Results Hub"       "QuietUninstallString"="REG_SZ", ""C:\Program Files\The Results Hub\uninstaller.exe""       "UninstallString"="REG_SZ", ""C:\Program Files\The Results Hub\uninstaller.exe""       "URLInfoAbout"="REG_SZ", "http://www.theresultshub.com/support"       "URLUpdateInfo"="REG_SZ", "http://www.theresultshub.com"    [HKEY_LOCAL_MACHINE\SOFTWARE\TheResultsHub]       "cg"="REG_SZ", "cf74ce91-2091-4fa3-8ebc-fb8a6c632dba"
Malwarebytes Anti-Malware log:

Malwarebytes Anti-Malwarewww.malwarebytes.orgScan Date: 6/5/2015Scan Time: 10:14:19 AMLogfile: mbamResultsHub.txtAdministrator: YesVersion: 2.01.6.1022Malware Database: v2015.06.05.01Rootkit Database: v2015.06.02.01License: FreeMalware Protection: DisabledMalicious Website Protection: DisabledSelf-protection: DisabledOS: Windows 7 Service Pack 1CPU: x86File System: NTFSUser: MalwarebytesScan Type: Threat ScanResult: CompletedObjects Scanned: 293492Time Elapsed: 5 min, 13 secMemory: EnabledStartup: EnabledFilesystem: EnabledArchives: EnabledRootkits: DisabledHeuristics: EnabledPUP: EnabledPUM: EnabledProcesses: 0(No malicious items detected)Modules: 0(No malicious items detected)Registry Keys: 9PUP.Optional.CandleJar.A, HKLM\SOFTWARE\CLASSES\CLSID\{49c38908-bf3a-40e8-9acd-df905eb96518}, Quarantined, [43d2d1e63b4f42f4328183ef8a7c7789], PUP.Optional.CandleJar.A, HKLM\SOFTWARE\CLASSES\TYPELIB\{9f42a788-1a41-44ef-86ab-fbc2530774a6}, Quarantined, [43d2d1e63b4f42f4328183ef8a7c7789], PUP.Optional.CandleJar.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{D629FDA1-642F-40D3-AF5D-32CE7E6B5B27}, Quarantined, [43d2d1e63b4f42f4328183ef8a7c7789], PUP.Optional.CandleJar.A, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{49C38908-BF3A-40E8-9ACD-DF905EB96518}, Quarantined, [43d2d1e63b4f42f4328183ef8a7c7789], PUP.Optional.CandleJar.A, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{49C38908-BF3A-40E8-9ACD-DF905EB96518}, Quarantined, [43d2d1e63b4f42f4328183ef8a7c7789], PUP.Optional.CandleJar.A, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{49C38908-BF3A-40E8-9ACD-DF905EB96518}, Quarantined, [43d2d1e63b4f42f4328183ef8a7c7789], PUP.Optional.CandleJar.A, HKLM\SOFTWARE\CLASSES\CLSID\{49C38908-BF3A-40E8-9ACD-DF905EB96518}\INPROCSERVER32, Quarantined, [43d2d1e63b4f42f4328183ef8a7c7789], PUP.Optional.CandleJar.A, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\The Results Hub, Quarantined, [0f06e4d3781296a0c4efa3cf23e37f81], PUP.Optional.TheResultsHub.A, HKLM\SOFTWARE\TheResultsHub, Quarantined, [1ff63582573346f08ee4d5ae60a5fb05], Registry Values: 0(No malicious items detected)Registry Data: 0(No malicious items detected)Folders: 3PUP.Optional.TheResultsHub.A, C:\Program Files\The Results Hub, Quarantined, [70a544735b2fbf7728d8a046956e33cd], PUP.Optional.TheResultsHub.A, C:\Program Files\The Results Hub\Extensions, Quarantined, [70a544735b2fbf7728d8a046956e33cd], PUP.Optional.TheResultsHub.A, C:\Users\{username}\AppData\Local\Temp\The Results Hub, Quarantined, [0312e2d56327eb4bc43d7373ec177c84], Files: 5PUP.Optional.CandleJar.A, C:\Program Files\The Results Hub\Extensions\49c38908-bf3a-40e8-9acd-df905eb96518.dll, Quarantined, [43d2d1e63b4f42f4328183ef8a7c7789], PUP.Optional.CandleJar.A, C:\Users\{username}\Desktop\The Results Hub.exe, Quarantined, [2aeb50678efcf04608ab73ff14f2df21], PUP.Optional.CandleJar.A, C:\Program Files\The Results Hub\Uninstaller.exe, Quarantined, [0f06e4d3781296a0c4efa3cf23e37f81], PUP.Optional.TheResultsHub.A, C:\Program Files\The Results Hub\7za.exe, Quarantined, [70a544735b2fbf7728d8a046956e33cd], PUP.Optional.TheResultsHub.A, C:\Program Files\The Results Hub\Extensions\firefox@www.theresultshub.com.xpi, Quarantined, [70a544735b2fbf7728d8a046956e33cd], Physical Sectors: 0(No malicious items detected)(end)
As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.

We use different ways of protecting your computer(s):

  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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