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SDKDatabaseLoadDefaults failed with code: 2


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Hello!  :D

 

  

    I was having issues a few days ago with all of my applications hanging for over 2 minutes or more or sometimes they wouldn’t run at all.  I ran Webroot SecureAnywhere® and Malwarebytes Anti-Malware®.  I received no alerts from Webroot and this is what I received after running Malwarebytes :   

 

 

Next, I uninstalled and reinstalled Malwarebytes and ran another scan and still got the  "SKDatabaseLoadDefaults failed with code: 2" error.

 

Under the Application Logs tab I reviewed the scan and protection logs for Malwarebytes Anti-Malware as follows :

Malwarebytes Anti-Malware

www.malwarebytes.org

 

 

Scan, 6/4/2015 12:30:22 AM, SYSTEM, GG-PC, Context, Start:6/4/2015 12:05:12 AM, Duration:25 min 9 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections,

Scan, 6/4/2015 1:29:55 AM, SYSTEM, GG-PC, Context, Start:6/4/2015 1:05:12 AM, Duration:24 min 43 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections,

Update, 6/4/2015 2:28:35 AM, SYSTEM, GG-PC, Scheduler, Malware Database, 2015.6.4.1, 2015.6.4.2,

Protection, 6/4/2015 2:28:35 AM, SYSTEM, GG-PC, Protection, Refresh, Starting,

Protection, 6/4/2015 2:28:35 AM, SYSTEM, GG-PC, Protection, Malicious Website Protection, Stopping,

Protection, 6/4/2015 2:28:36 AM, SYSTEM, GG-PC, Protection, Malicious Website Protection, Stopped,

Protection, 6/4/2015 2:30:55 AM, SYSTEM, GG-PC, Protection, Refresh, Success,

Protection, 6/4/2015 2:30:56 AM, SYSTEM, GG-PC, Protection, Malicious Website Protection, Starting,

Protection, 6/4/2015 2:30:56 AM, SYSTEM, GG-PC, Protection, Malicious Website Protection, Started,

Scan, 6/4/2015 2:32:28 AM, SYSTEM, GG-PC, Context, Start:6/4/2015 2:05:12 AM, Duration:27 min 15 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections,

Scan, 6/4/2015 3:30:41 AM, SYSTEM, GG-PC, Context, Start:6/4/2015 3:05:12 AM, Duration:25 min 28 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections,

Scan, 6/4/2015 4:30:52 AM, SYSTEM, GG-PC, Context, Start:6/4/2015 4:05:12 AM, Duration:25 min 40 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections,

Scan, 6/4/2015 5:30:22 AM, SYSTEM, GG-PC, Context, Start:6/4/2015 5:05:12 AM, Duration:25 min 9 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections,

Update, 6/4/2015 5:39:19 AM, SYSTEM, GG-PC, Scheduler, Malware Database, 2015.6.4.2, 2015.6.4.3,

Protection, 6/4/2015 5:39:19 AM, SYSTEM, GG-PC, Protection, Refresh, Starting,

Protection, 6/4/2015 5:39:19 AM, SYSTEM, GG-PC, Protection, Malicious Website Protection, Stopping,

Protection, 6/4/2015 5:39:19 AM, SYSTEM, GG-PC, Protection, Malicious Website Protection, Stopped,

Protection, 6/4/2015 5:39:52 AM, SYSTEM, GG-PC, Protection, Refresh, Success,

Protection, 6/4/2015 5:39:53 AM, SYSTEM, GG-PC, Protection, Malicious Website Protection, Starting,

Protection, 6/4/2015 5:39:53 AM, SYSTEM, GG-PC, Protection, Malicious Website Protection, Started,

Scan, 6/4/2015 6:31:27 AM, SYSTEM, GG-PC, Context, Start:6/4/2015 6:05:12 AM, Duration:26 min 14 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections,

Scan, 6/4/2015 7:31:27 AM, SYSTEM, GG-PC, Context, Start:6/4/2015 7:05:12 AM, Duration:26 min 14 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections,

Scan, 6/4/2015 8:31:38 AM, SYSTEM, GG-PC, Context, Start:6/4/2015 8:05:12 AM, Duration:26 min 26 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections,

Scan, 6/4/2015 9:31:51 AM, SYSTEM, GG-PC, Context, Start:6/4/2015 9:05:12 AM, Duration:26 min 39 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections,

Update, 6/4/2015 10:20:44 AM, SYSTEM, GG-PC, Manual, Rootkit Database, 0.0.0.0, 2015.6.2.1,

Update, 6/4/2015 10:20:44 AM, SYSTEM, GG-PC, Manual, Remediation Database, 0.0.0.0, 2015.5.13.1,

Update, 6/4/2015 10:20:46 AM, SYSTEM, GG-PC, Manual, Malware Database, 0.0.0.0, 2015.6.4.3,

Protection, 6/4/2015 10:20:46 AM, SYSTEM, GG-PC, Protection, Refresh, Starting,

Protection, 6/4/2015 10:20:46 AM, SYSTEM, GG-PC, Protection, Malicious Website Protection, Stopping,

Protection, 6/4/2015 10:20:46 AM, SYSTEM, GG-PC, Protection, Malicious Website Protection, Stopped,

Protection, 6/4/2015 10:21:31 AM, SYSTEM, GG-PC, Protection, Refresh, Success,

Protection, 6/4/2015 10:21:31 AM, SYSTEM, GG-PC, Protection, Malicious Website Protection, Starting,

Protection, 6/4/2015 10:21:31 AM, SYSTEM, GG-PC, Protection, Malicious Website Protection, Started,

 

(end)

     So next, I went to the Malwarebytes.org forums for help  :

 

According to the Malwarebytes.org forum instructions, I needed to download Farbar Recovery Scan Tool (FRST)and post the FRST results as well as the additional results so…

 

First things FRST -  (See Attached File)

FRST :

 

I also noticed some of the old programs on this PC still have hidden files, could that be part of the problem as well?

 

Thank you!

 

First things FRST 20150504.docx

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Hello Runt! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Please follow the instructions here for method A:

https://support.malwarebytes.org/customer/portal/articles/1833358-?b_id=6447#methoda

When you are ready, please generate new fresh FRST log files and post them directly in your next reply here.

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