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I have an Android/Trojan.SMS.Agent.M that will not delete and asks to uninstall a program that uninstalls unsuccessfully and will not delete on it's own.  How do I get rid of this malware?

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Hi Jack421,

 

What is the apps name and what is the make and model of your device?

 

This has become a big problem with cheaper priced Devices coming from China, they come preinstalled with malicious apps and the apps cannot be removed using Android's uninstaller.
 
These apps on your device should not be trusted, there are a few things you can do.
 
- Disable the app – Can be done via Android Settings -> Apps -> bad app -> Force stop/disable
        This will prevent the app and any associated services from running.
 
- Root your device and uninstall the malicious apps. Usually reserved for advanced users, please do at your own risk.
 
- Install different, trusted, ROM to replace infected one. Usually reserved for advanced users, please do at your won risk.
 
- Return device where purchased.
 
I wish there were more options but where Android's openness and built in security collide; openness, anyone can flash a device with a custom ROM, security, you can't uninatll system apps.
 
Regards,
 
-Armando
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