SysWOW64 Virus

[DeborahHicks]

I can't remove SysWOW64 with Malwarebytes or Malwarebytes Anti-Rootkit. I have run the Farbar Recovery Tool and attached the FRST and Addition files as requested. 

 

Thanks!

Addition.txt

FRST.txt

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll try to help your with your issue.
 
     
    
Before we start please read and note the following:

• We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• I volunteer to help you, so please, do not ask for help for your company/business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 

---

 
Can you explain your issue?

 

---

[DeborahHicks]

As of yesterday, whenever we start our computer, or login to a user profile, we get an "Open File - Security Warning" stating that SysWOW64 has an unknown publisher. I initially ran Malwarebytes. It identified and quarantined 9 threats but the warning still occurs. I then ran the Malwarebytes Rootkit and it found zero threats. 

[TwinHeadedEagle]

Please re-run Malwarebytes' Anti-Malware.

• Click the History tab.
• Click Application Logs and double-click the newest Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

[DeborahHicks]

No threats detected this time. Report attached. Thanks!

ScanLog.txt

[TwinHeadedEagle]

I need Scan report that shows threats you removed. Sorry if I was unclear.

[DeborahHicks]

I've attached the scan log with the threats Malware bytes initially removed. Thanks again!

ScanLog2.txt

[DeborahHicks]

Any idea what's going on? We're still getting the "Open File - Security Warning" when we start the computer.

[TwinHeadedEagle]

Can you make a screen shot of this windows?

[DeborahHicks]

I've attached a jpeg of the Open File Security Warning. 

OpenFileWarning.bmp

[TwinHeadedEagle]

Please go to: VirusTotal

•  Click the Choose File button.
•  Please copy/paste the following text into the 'File name:' box:
   
  

  C:\Windows\syswow64\HsMgr.exe

•  Click Open then click the Scan it! button just below.
•  This will scan the file. Please be patient.
•  If you get a message saying File already analyzed: click Reanalyse
•  Once scanned, copy and paste the URL from your browser address bar in your next reply.

[DeborahHicks]

_{Here's the URL:} https://www.virustotal.com/en/file/c6d275b4993502a155f85d8de26b119866dee106c98cf29cdaacbaf11484c94a/analysis/1432661996/

[TwinHeadedEagle]

Warning you get when you boot your computer belongs to ASUS audio drivers, so it is not malware. We can disable this in MSConfig utility.

 

 

1. Click on the Windows 7 start icon in the bottom left corner of your screen.

2. Type MSCONFIG in the search box and then either press enter on your keyboard or double-click on the MSCONFIG program that appears in the search results. 

4. Windows 7 will launch Microsoft's System Configuration Utility. Click on the Startup tab.

4. This takes you to a page with a list of "startup items." Startup items are programs that are automatically loaded every time you turn on your computer. Some startup programs are absolutely necessary, others are simply a waste of RAM.

5. You need to uncheck following:

- Cmaudio8788GX

- Cmaudio8788GX64

5a. Click on the OK button.

6. A message will pop up telling you that you must restart your computer before these changes will take effect. Click on "Restart" and your computer will automatically reboot.

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!