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Serious malware infection, can't boot up pc successfully.


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Hello,

I'm facing serious problems after being infected with malwares like music.exe, userinit.exe, system.exe, forever.exe, hijack.host etc. It's dreadful. It's everywhere, in my pen drives, camera, phones, memory cards(it doesn't allow me to view usb mass storage contents). Hampering processes and creating chaos!

I posted a topic a few months ago regarding the same issue but didn't respond to it as I started preparing up for exams. You can find the topic HERE >> https://forums.malwarebytes.org/index.php?/topic/164858-wormautorun-causing-windows-to-run-into-an-infinite-shutdown-loop-help/?view=getnewpost

AdvancedSetup told me to post a new thread.

--FIRST PROBLEM--

Step by step..

I followed the steps posted there, built the UBCD4Win, but couldn't backup my data as I don't have a big pen drive or an external hdd.

>> So I just formatted the C drive and reinstalled Windows yesterday.

>> Then installed MBAM, again.

> UPDATED DB,

> scanned

> traced 10 malwares.

> did NOT delete them, for the fear of being not able to boot again as the infected files included system files (but I think they were still quarantined)

> did some work.

>> ran Farbar Recovery Tool.

>> thought of visiting the malwarebytes forums, and an error popped up, saying I'm not allowed to visit this community. Okay. Nice.

> ^^this has happened to me many times on and off on many systems and devices. -_-

> played some games.

>> switched off the pc.

> restarted it.

> was welcomed with a logon screen WITHOUT any password field.

> I clicked the username.

> my wallpaper appeared but no GUI, just plain wallpaper.

> after a few seconds it returned back to the logon screen and said the user(admin) does not exist!

> end.

--SECOND PROBLEM--

> Rant incoming...

>> Why am I intermittently abandoned/prevented/denied access to these forums, from every kind of device where I log into Gmail even once?

Have I broken some rules or i'm blacklisted? Huh?

It's depressing to see that i've been blocked from accessing the site when I need it most, and more when I realize that nowhere else I'll get better solutions, easily.

I don't come here everyday, and when I do i'm welcomed by an "error number 2000". Gooood...

> Rant mode over.

--THIRD PROBLEM(SUGGESTION)--

> I'm not sure if this is the correct place to talk about MBAM. But anyways here I go.

>> Why does MBAM quarantine/disables system files even when they're infected?, Knowing that this step will render the pc useless afterwords? They're critical files!

>> And why does it even offer an option to delete them after scan?

> Seriously, people will delete them happily and end up with a half-dead computer.

>> Why not just flag the file/location for reviewing later, or suggesting the user to go for support, or warning them about the effects of deleting them, instead of letting them delete in a single click.

Thats it! I'm eagerly waiting for a reply. And please don't ban me again as I won't be able to post replies here and the topic will be closed. :P

Thank you for reading and sorry for the rant. :)

mbam%20scan%20results.txt

mbam%20log%20may%2020.txt

FRST.txt

Addition.txt

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  • Root Admin

Don't know who you are but if you were banned before it was for a reason and if we find out who you really are and that you were banned then yes we'll ban you again. On the other hand if you're just getting access denied for some unknown reason then it could be due to an infection trying to prevent you from accessing our site. Regardless for now since you're here and looking for help please read and follow the directions below.


Please read the following and post back the logs when ready and we'll see about getting you cleaned up.

General P2P/Piracy Warning:
 
 

 
If you're using
Peer 2 Peer
software such as
uTorrent, BitTorrent
or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have
illegal/cracked software, cracks, keygens etc
. on the system, please remove or uninstall them now and read the policy on
Piracy
.



 
Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.
  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

    [*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]You can check here if you're not sure if your computer is 32-bit or 64-bit [*]Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)


 
STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.
 


Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.

STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.
  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.

    [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe


STEP 02
Please run a Threat Scan with MBAM.  If you're unable to run or complete the scan as shown below please see the following:  MBAM Clean Removal Process 2x
When reinstalling the program please try the latest version.

Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.
 
 
 

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Eh.. I was again banned for almost two days... why???

on topic,

as I was unable to reply here and I urgently needed to have my pc up and running, I used the UBCD disk to load my hdd, search for all known (to me) malware and associated autorun in every partition, pendrive. And then I manually deleted all of them. Formatted the C drive and reinstalled Windows as I did not have any valuable data to lose on it.

Now my pc is running fine, no suspicious processes running, but I just want to be sure and want your help in cleaning up my camera too.

>> I will NOT run any scanning tools without a green signal from you. Not even MBAM. Even if my system looks clean now.

Because these tools disable the operating system.

Now what should I do next?

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  • Root Admin

Well if your PC is running fine now then maybe just new FRST logs and a Security Check log to ensure nothing odd showing.

 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please copy and paste it to your reply as well.

 
 
 
Please download Security Check by screen317 from HERE or HERE.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!


 

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Okay, here are the logs you needed.

--FRST--

The log is too big so i have attached the file.

--Addition--

Additional scan result of Farbar Recovery Scan Tool (x86) Version: 22-05-2015 01

Ran by Ankit at 2015-05-27 22:09:33

Running from C:\Documents and Settings\Ankit\My Documents\Downloads

Boot Mode: Normal

==========================================================

==================== Accounts: =============================

Administrator (S-1-5-21-1801674531-1409082233-1177238915-500 - Administrator - Enabled)

Ankit (S-1-5-21-1801674531-1409082233-1177238915-1003 - Administrator - Enabled) => %SystemDrive%\Documents and Settings\Ankit

Guest (S-1-5-21-1801674531-1409082233-1177238915-501 - Limited - Disabled)

HelpAssistant (S-1-5-21-1801674531-1409082233-1177238915-1000 - Limited - Disabled)

SUPPORT_388945a0 (S-1-5-21-1801674531-1409082233-1177238915-1002 - Limited - Disabled)

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

==================== Installed Programs ======================

(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Acrobat.com (HKLM\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)

Adobe AIR (HKLM\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)

Adobe Reader 9.1 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A91000000001}) (Version: 9.1.0 - Adobe Systems Incorporated)

Age of Empires III (HKLM\...\InstallShield_{7B9CC60A-9B81-46A3-A953-76B6BF9EEC97}) (Version: 1.00.0000 - Microsoft Game Studios)

Age of Empires III (Version: 1.00.0000 - Microsoft Game Studios) Hidden

DIABLO II (HKLM\...\DIABLO_II) (Version: - )

FlashGet3.7 (HKLM\...\FlashGet3.7) (Version: 3.7.0.1220 - http://www.FlashGet.com)

GIMP 2.6.12-2 (HKLM\...\WinGimp-2.0_is1) (Version: 2.6.12 - The GIMP Team)

Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden

Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: - )

IrfanView (remove only) (HKLM\...\IrfanView) (Version: 4.38 - Irfan Skiljan)

Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)

Opera Stable 29.0.1795.60 (HKLM\...\Opera 29.0.1795.60) (Version: 29.0.1795.60 - Opera Software ASA)

Realtek AC'97 Audio (HKLM\...\{FB08F381-6533-4108-B7DD-039E11FBC27E}) (Version: 5.19 - Realtek Semiconductor Corp.)

TA:Kingdoms Switcher 1.0 (HKLM\...\049C3549-EA86-4628-BBE1-8C5AB5F6FE1A_is1) (Version: TA:Kingdoms Switcher - pocket_geek)

TechPowerUp GPU-Z (HKLM\...\TechPowerUp GPU-Z) (Version: - TechPowerUp)

Total Annihilation: Kingdoms version 4.1bb (HKLM\...\{D87064BA-DF94-4B71-B87A-2815C4353103}_is1) (Version: 4.1bb - DeeKay - All TA:K Downloads)

VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)

WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden

WinRAR 5.21 (32-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)

==================== Custom CLSID (Whitelisted): ==========================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

==================== Restore Points =========================

21-05-2015 23:43:44 System Checkpoint

22-05-2015 00:01:52 Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501

22-05-2015 12:28:56 Installed Realtek AC'97 Audio

22-05-2015 13:10:29 Update to an unsigned driver

22-05-2015 17:38:03 Installed Age of Empires III

22-05-2015 17:52:33 Installed Age of Empires III

25-05-2015 14:30:53 Installed Adobe Reader 9.1.

26-05-2015 15:31:33 Update to an unsigned driver

26-05-2015 16:42:25 Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501

26-05-2015 17:14:08 Software Distribution Service 3.0

==================== Hostscontent: ==========================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2007-08-11 12:28 - 2007-08-11 12:28 - 00000768 ____A C:\WINDOWS\system32\Drivers\etc\hosts

127.0.0.1 localhost

127.0.0.1 mpa.one.microsoft.com

==================== Scheduled Tasks (Whitelisted) =============

(If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)

Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files\Google\Update\GoogleUpdate.exe

Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files\Google\Update\GoogleUpdate.exe

Task: C:\WINDOWS\Tasks\Opera scheduled Autoupdate 1432649606.job => C:\Program Files\Opera\launcher.exe

==================== Loaded Modules (Whitelisted) ==============

2008-04-14 10:11 - 2008-04-14 10:11 - 00059904 _____ () C:\WINDOWS\system32\devenum.dll

2008-04-14 10:12 - 2008-04-14 10:12 - 00014336 _____ () C:\WINDOWS\system32\msdmo.dll

2015-05-26 19:43 - 2015-05-18 13:03 - 00479352 _____ () C:\Program Files\Opera\29.0.1795.60\opera_crashreporter.exe

==================== Safe Mode (Whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)

==================== EXE Association (Whitelisted) ===============

(If an entry is included in the fixlist, the registry item will be restored to default or removed.)

==================== Internet Explorer trusted/restricted ===============

(If an entry is included in the fixlist, it will be removed from the registry.)

==================== Other Areas ============================

(Currently there is no automatic fix for this section.)

HKU\S-1-5-21-1801674531-1409082233-1177238915-1003\Control Panel\Desktop\\Wallpaper -> C:\Documents and Settings\Ankit\Local Settings\Application Data\Microsoft\Wallpaper1.bmp

DNS Servers: 192.168.42.129

==================== MSCONFIG/TASK MANAGER Error getting ==

(Currently there is no automatic fix for this section.)

==================== FirewallRules (Whitelisted) ===============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

StandardProfile\AuthorizedApplications: [C:\Program Files\FlashGet Network\FlashGet 3\FlashGet3.exe] => Enabled:Flashget3

StandardProfile\AuthorizedApplications: [C:\Program Files\Opera\opera.exe] => Enabled:Opera Internet Browser

==================== Faulty Device Manager Devices =============

Name: Ethernet Controller

Description: Ethernet Controller

Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}

Manufacturer:

Service:

Problem: : The drivers for this device are not installed. (Code 28)

Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

==================== Event log errors: =========================

Application errors:

==================

Error: (05/27/2015 10:07:40 PM) (Source: Application Hang) (EventID: 1002) (User: )

Description: Hanging application FRST.exe, version 22.5.2015.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/22/2015 02:03:33 PM) (Source: crypt32) (EventID: 8) (User: )

Description: Failed auto update retrieval of third-party root list sequence number from: with error: The specified server cannot perform the requested operation.

Error: (05/22/2015 02:03:33 PM) (Source: crypt32) (EventID: 8) (User: )

Description: Failed auto update retrieval of third-party root list sequence number from: with error: The specified server cannot perform the requested operation.

Error: (05/22/2015 02:03:33 PM) (Source: crypt32) (EventID: 8) (User: )

Description: Failed auto update retrieval of third-party root list sequence number from: with error: This operation returned because the timeout period expired.

System errors:

=============

Error: (05/27/2015 08:52:36 PM) (Source: Service Control Manager) (EventID: 7000) (User: )

Description: The Google Update Service (gupdate) service failed to start due to the following error:

%%2

Error: (05/27/2015 04:34:40 PM) (Source: Service Control Manager) (EventID: 7000) (User: )

Description: The Google Update Service (gupdate) service failed to start due to the following error:

%%2

Error: (05/27/2015 11:33:02 AM) (Source: Service Control Manager) (EventID: 7000) (User: )

Description: The Google Update Service (gupdate) service failed to start due to the following error:

%%2

Error: (05/27/2015 11:18:03 AM) (Source: Service Control Manager) (EventID: 7000) (User: )

Description: The Google Update Service (gupdate) service failed to start due to the following error:

%%2

Error: (05/27/2015 10:12:04 AM) (Source: Service Control Manager) (EventID: 7000) (User: )

Description: The Google Update Service (gupdate) service failed to start due to the following error:

%%2

Error: (05/26/2015 09:00:19 PM) (Source: Service Control Manager) (EventID: 7000) (User: )

Description: The Google Update Service (gupdate) service failed to start due to the following error:

%%2

Error: (05/26/2015 07:40:57 PM) (Source: Service Control Manager) (EventID: 7000) (User: )

Description: The Google Update Service (gupdate) service failed to start due to the following error:

%%2

Error: (05/26/2015 03:12:05 PM) (Source: Service Control Manager) (EventID: 7000) (User: )

Description: The Google Update Service (gupdate) service failed to start due to the following error:

%%2

Error: (05/26/2015 10:36:38 AM) (Source: Service Control Manager) (EventID: 7000) (User: )

Description: The Google Update Service (gupdate) service failed to start due to the following error:

%%2

Error: (05/25/2015 06:25:32 PM) (Source: Service Control Manager) (EventID: 7000) (User: )

Description: The Google Update Service (gupdate) service failed to start due to the following error:

%%2

Microsoft Office:

=========================

Error: (05/27/2015 10:07:40 PM) (Source: Application Hang) (EventID: 1002) (User: )

Description: FRST.exe22.5.2015.1hungapp0.0.0.000000000

Error: (05/22/2015 02:03:33 PM) (Source: crypt32) (EventID: 8) (User: )

Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe specified server cannot perform the requested operation.

Error: (05/22/2015 02:03:33 PM) (Source: crypt32) (EventID: 8) (User: )

Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe specified server cannot perform the requested operation.

Error: (05/22/2015 02:03:33 PM) (Source: crypt32) (EventID: 8) (User: )

Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis operation returned because the timeout period expired.

==================== Memory info ===========================

Processor: Intel® Pentium® 4 CPU 2.40GHz

Percentage of memory in use: 15%

Total physical RAM: 3063.48 MB

Available physical RAM: 2585.37 MB

Total Pagefile: 4954.16 MB

Available Pagefile: 4560.43 MB

Total Virtual: 2047.88 MB

Available Virtual: 1951.97 MB

==================== Drives ================================

Drive c: () (Fixed) (Total:48.93 GB) (Free:41.73 GB) NTFS ==>[Drive with boot components (Windows XP)]

Drive d: () (Fixed) (Total:48.83 GB) (Free:12.14 GB) NTFS

Drive e: () (Fixed) (Total:51.29 GB) (Free:46 GB) NTFS

==================== MBR & Partition Table ==================

========================================================

Disk: 0 (MBR Code: Windows XP) (Size: 149.1 GB) (Disk ID: 0000A599)

Partition 1: (Active) - (Size=48.9 GB) - (Type=07 NTFS)

Partition 2: (Not Active) - (Size=100.1 GB) - (Type=OF Extended)

==================== End of log ============================

--checkup--

Results of screen317's Security Check version 1.002

Windows XP Service Pack 3 x86

Internet Explorer 6 Out of date!

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

Adobe Reader 9 Adobe Reader out of Date!

````````Process Check: objlist.exe by Laurent````````

`````````````````System Health check`````````````````

Total Fragmentation on Drive C:: 6%

````````````````````End of Log``````````````````````

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no no, my computer is working fine. I just want to be sure everything is fine.

After reinstalling Windows, for example, Google chrome is not installing. The installer just displays that an error occurred and the installer failed to start.

Sometimes, my pc just hangs for a second or two.

And btw, that line in checkup.txt which says that fragmentation on drive C is 6%, is that fine or my hdd is gonna die soon?

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  • Root Admin

Yes, the computer does have some stuff running on it that don't belong there. Please run through the following and we'll get you cleaned up.

 

 

Please go ahead and run through the following steps and post back the logs when ready.
 
STEP 04
Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus

STEP 05
Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.


  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

STEP 06
Please open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkits, Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button. Remove any threats found
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.


STEP 07
button_eos.gif

Please go here to run the online antivirus scannner from ESET.


  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click Scan
  • Wait for the scan to finish
  • If any threats were found, click the 'List of found threats' , then click Export to text file....
  • Save it to your desktop, then please copy and paste that log as a reply to this topic.

STEP 08
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit


  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

 

 

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  • 4 weeks later...
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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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