[SOLVED] Conflict with nProtect GameGuard game engine

[Tony08]

i have both Firefox and google chrome on my computer. my computer clean i reformat it like 2 weeks ago. i have full version of malwarebytes and Anti-Exploit. my friend goes on my computer and open  Firefox to go on his Facebook, then he launch the Elsword game. when he launches the game it crashes and the exploit blames there and exploit trying to bypass my security. first i thought there was an exploit on the website he was on since it said Firefox. then i told him to us my google chrome and he relaunch the game. the same thing happen again  with the same error code but blames google chrome this time. so we didn't use any browser and launch the game again and nothing happens. first time seeing that block and it only happens when we have a browser open when we launching Elsword. my other game are working fine it just happens with the Elsword game.

 

i made to two 50 sec video of how the anti-Exploit blocks when i launching the Elsword game either with google chrome or Firefox. if you want to see those videos just ask. but for now ill just sent this pic.

 

Spec: Windows 7 Home premium

Custom made computer

 

 

[Tony08]

here video 1

[Tony08]

     (FireFox)

 

      (Google Chrome)

[Tony08]

well i try to link the youtube video link but for some reason it didn't go through on the forums must be a security thing. 

 

https     ://www.youtube.com/     watch?v=R9xNBZ6nSnE 

 

https     ://www.youtube.com/     watch?v=ZyRhaeNcgzs

[Tony08]

sorry for the link if its a violation to any forums rule. i try as a attach file and it didnt work so i figure youtube link was best bet. to show you my issue.

[pbust]

Hi Tony.

Please attach your MBAE logs. Instructions here:

https://forums.malwarebytes.org/index.php?/topic/144403-readme-first-posts-here-need-to-include-mbae-logs/

[Tony08]

here the folder hope i did it right.

compressed files.zip

[Tony08]

if you look @ the 2 link video i post you will see how it pops up.

[pbust]

Do you have nProtect GameGuard Anti-Cheat installed by any chance?

 

Can you please post the logs from running FRST please? (instructions in the README stickie in this forum).

[Tony08]

i dont even know what that is. lol

[Tony08]

if you watch these video you can see how it happens. i have no mod or cheat or anything like that. just have razer cortex program witch you can find on razer company website

[Tony08]

https     ://www.youtube.com/     watch?v=R9xNBZ6nSnE 

 

https     ://www.youtube.com/     watch?v=ZyRhaeNcgzs

 

http://    www.razerzone.com/     cortex   

 

i also ran the game straight from the program file and the same thing happen you will see it on the youtube video i've link. if you need anything else im happy to help

[pbust]

Thanks Tony.

 

Yes please run FRST and attach the logs here.

 

Thanks!

[Tony08]

here the scan

FRST.txt.txt

Addition.txt

[pbust]

Thanks for the logs.

 

We will exclude this in an upcoming MBAE release.

 

However if you don't want to wait try to see if you have either nProtect GameGuard or MapleStory in your Control Panel uninstall a program section and uninstall it. GameGuard is a kind of rootkit that injects into every system process and accordingly has some risk associated with having it installed.

[Tony08]

i don't have either 1 of those programs on my computer i reformat it about 2 to 3 weeks ago. there only basic software and some games on the computer right now. i also just check the control panel there nothing with Protect GameGuard or MapleStory in the Control Panel.

 

reason i reformat my computer is im dealing with another issue with malwarebytes anti Malware program itself. i have a ticket open with malwarebytes anti-Malware support since sept 6, 2014 and still open right now @.@. getting blue screen error code. and the reason for that is the program "Qualcomm Atheros killer network" [witch is my Direct etherent driver] has compatibility issue with malwarebytes instant protection 2.0.   when malwarebytes went from 1.75 to 2.0 the instant protection was diff witch cause the blue screen issue. the support and i figure it out, it was the compalibility issue between the 2 programs. but there hasn't been a fix yet for it tho +sad   but that an side issue lol altogether

[Tony08]

here the whole list on my control panel

[pbust]

It's probably that some of the installed games have the nProtect GameGuard engine integrated into the game itself. Some time ago it used to install separately.

[Tony08]

i see it in the game file

 

[Tony08]

 do in just delete the file i don't see an uninstall icon in the folder

[Tony08]

+ i know if you delete or mod game files sometime sometime the company will banned you for modding the file. 

[pbust]

It's probably part of the game. I don't think you can just delete that folder without affecting the game.

[Tony08]

so i guess for now when i launch the game just dont have the web browser open @ first

[Tony08]

did you see the 2 youtube links i sent on the forums see how it happens there only 50 sec video clips. also thanks so much for finding the issue . is there anything going to happen like is there going to be a patch fix? just curious  

 

 

https     ://www.youtube.com/     watch?v=R9xNBZ6nSnE 

 

https     ://www.youtube.com/     watch?v=ZyRhaeNcgzs

[pbust]

Yes that should do it as a temporary workaround. Although if I'm not mistaken the GameGuard is like a rootkit and injects into all processes, so you might encounter another conflict in the future if you have for ex Java or Adobe Acrobat open during gameplay.