JerryBell Posted May 9, 2015 ID:961269 Share Posted May 9, 2015 I bought licenses for both MBAM and MBAE. Running a nearly brand new Windows 8.1 computer. I didn't know whether to post this in the MBAM or MBAE forum, so I made an educated guess... Here's my story: If install MBAM first, I can add the license key with no problem and all seems good. I can reboot and MBAM starts up with no problem. I can run a full scan and all appears clean. If I then try to install MBAE, I get a pop up box saying "ShellexecuteEx Failed... Application not found". If I uninstall MBAM, I am then able to install MBAE. I can add the license key and all seems good. I can reboot and MBAE starts up normally. If I then install MBAM, it picks up the license I previously applied and all appears good. Now comes the fun part. I reboot. When I log back into Windows, MBAM starts up and is runing normally (per the icon in the system tray). MBAE indicates that it's the "free" version - no longer premium. If I open up MBAE, I see the "activate" button again. If I click it, I am prompted for the ID and key, which I copy over, click ok, and MBAE freezes for about 3 minutes, after which it comes back and tells me my ID or key are invalid. If I open up MBAM, the MBAM window is dramatically stretched horizontally, to the point where nothing it really legible. I would estimate that the window extends about 5 screen widths. I am unable to contract the size. If I uninstall MBAE and reboot, MBAM goes back to normal. If I uninstall MBAM, I can reinstall MBAE and get it working again. Lather, rinse, repeat. Am I doing something wrong? Malwarebytes Anti-Exploit.zip Link to post Share on other sites More sharing options...
Staff pbust Posted May 9, 2015 Staff ID:961391 Share Posted May 9, 2015 Welcome to the forum and thanks for posting JerryBell. The archive you attached contains the files from C:\Program Files (x86)\Malwarebytes Anti-Exploit. What we need to troubleshoot are the files from C:\ProgramData\Malwarebytes Anti-Exploit. Thanks! Link to post Share on other sites More sharing options...
JerryBell Posted May 10, 2015 Author ID:961481 Share Posted May 10, 2015 So i did. Attached are the correct files: Link to post Share on other sites More sharing options...
Staff pbust Posted May 10, 2015 Staff ID:961649 Share Posted May 10, 2015 You forgot to attach Link to post Share on other sites More sharing options...
JerryBell Posted May 11, 2015 Author ID:961671 Share Posted May 11, 2015 I am 0 for 2. I forgot to click the second button to attach the file. I should be attached to this comment.Malwarebytes Anti-Exploit.zip Link to post Share on other sites More sharing options...
JerryBell Posted May 18, 2015 Author ID:963613 Share Posted May 18, 2015 I figured out the problem... If I turn on the "enable self protection module" in MBAM while MBAE is installed, my problems are repeatable. So, I have that module turned off now and all is working as expected. Link to post Share on other sites More sharing options...
Staff pbust Posted May 19, 2015 Staff ID:963870 Share Posted May 19, 2015 Which version of MBAM are you running? Link to post Share on other sites More sharing options...
JerryBell Posted May 22, 2015 Author ID:964290 Share Posted May 22, 2015 MBAM v2.1.6.1022 Link to post Share on other sites More sharing options...
Staff pbust Posted May 22, 2015 Staff ID:964439 Share Posted May 22, 2015 Hi Jerry, our QA has not been able to replicate the problem. Do you also get the "ShellexecuteEx Failed... Application not found" error when trying to execute other programs or installers (other than MBAE)? Link to post Share on other sites More sharing options...
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