Jump to content
imbisibol

Cannot delete files in quarantine

Recommended Posts

I'm using version 1.75 and MMS notified me of a detected threat which was put in client's quarantine.  When I log into client computer, I do see 2 files in quarantine; however, I am unable to delete them.  No error message.  "Delete" and "Delete All" buttons are clickable (not greyed out).  But files remain in quarantine despite repeated clicks of "Delete" and "Delete All" buttons.

 

Thanks.

 

 

...i...

Share this post


Link to post
Share on other sites
On 5/6/2015 at 8:50 AM, imbisibol said:

I'm using version 1.75 and MMS notified me of a detected threat which was put in client's quarantine.  When I log into client computer, I do see 2 files in quarantine; however, I am unable to delete them.  No error message.  "Delete" and "Delete All" buttons are clickable (not greyed out).  But files remain in quarantine despite repeated clicks of "Delete" and "Delete All" buttons.

The quarantine cannot be deleted on the endpoints from the console. It is actually our recommendation to not delete the quarantine in case a detection turns out to be a false positive. The items sent to quarantine are stripped of their extension and encrypted, leaving them no chance to run, the items are also not very large in size at all. If you wish to delete them still, you will need to do it via a script or locally on the machine.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.