Lenovo Keyboard not Working - I think laptop is infected

[lemmyb]

Hi,

The keypad on my wife's Lenovo 3000 N200 has stopped working. At first it was the keys T, Y and Backspace. After a day or so it spread and the whole keyboard stopped working except for the touch mousepad. The keys just click-click but nothing appears on the screen.

 

I have run the Malwarebytes Anti-Malware and no infections were found or fixed. I ran the Farbar RST and the logs are attached herewith.

 

I would appreciate any help that i can get - my wife is desperate for her laptop as she still needs to do work on it (old as it is).

Regards

Lemmyb
 

Addition.txt

FRST.txt

[TwinHeadedEagle]

Hello,

 

 

Did you try to plug in external keyboard?

[lemmyb]

Hi TwinHeadedEagle,

Have just tried the Fn combinations, they work.....
I did try plug in an external keyboard and it didnt work - thats what made me think it must be an infection.

[TwinHeadedEagle]

Download Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

[lemmyb]

Was running the Anti-RootKit, for the last 45min, but have just seen an on-screen message saying "..RootKit has stopped responding". Have restarted it.... 

[lemmyb]

Hi TwinHeadedEagle,

Have re-run Anti-RootKit, and the following Windows message came up
" Windows host process (Rundll32) has stopped working

-Check online for a solution and close the program

-Close the program"

 

How should i proceed?

[TwinHeadedEagle]

Scan with TDSSKiller
 
Please download TDSSKiller by Kaspersky and save it to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
• Your machine may appear very slow and unusable after that - it's normal.
• TDSSKiller will run automaticaly. Click on Change parameters and click OK.
• Click the Start Scan button and wait patiently.

If anything will be found follow this guidelines:

• If a suspicious object is detected, the default action will be Skip, click on Continue.
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  If Cure is not available, please choose Skip instead.
• Do not choose Delete unless instructed!

A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.

[lemmyb]

Hi,

 

I ran the TDSSKiller, and attached herwith is the generated report...

TDSSKiller.3.0.0.44_05.05.2015_16.19.32_log.txt

[TwinHeadedEagle]

• Press the + R on your keyboard at the same time. Type devmgmt.msc and click OK.

Make a picture of this Window and upload it here.

[lemmyb]

Attached herewith is the image....

Was a bit perplexed on how to follow your instruction as keyboard isnt working. Discovered that it will type a character after keeping the key pressed for 2-3seconds. However, some keys still dont work even when pressed for longer.

Doc1.docx

[TwinHeadedEagle]

This is hardware problem, your PC seems clean. If you still have warranty then you can contact Lenovo support. Otherwise, take your notebook to repair shop.

[lemmyb]

Ok, thank you very much for your efforts to help.

[AdvancedSetup]

Glad we could help.

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