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Lenovo Keyboard not Working - I think laptop is infected


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Hi,

The keypad on my wife's Lenovo 3000 N200 has stopped working. At first it was the keys T, Y and Backspace. After a day or so it spread and the whole keyboard stopped working except for the touch mousepad. The keys just click-click but nothing appears on the screen.

 

I have run the Malwarebytes Anti-Malware and no infections were found or fixed. I ran the Farbar RST and the logs are attached herewith.

 

I would appreciate any help that i can get - my wife is desperate for her laptop as she still needs to do work on it (old as it is).

Regards

Lemmyb
 

Addition.txt

FRST.txt

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Download 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.

  • Double-click the icon to start the tool.
  • It will ask you where to extract it, then it will start.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder and paste the content of the following files in your next reply:
    • "mbar-log-{date} (xx-xx-xx).txt"
    • "system-log.txt"
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Hi TwinHeadedEagle,

Have re-run Anti-RootKit, and the following Windows message came up
" Windows host process (Rundll32) has stopped working

-Check online for a solution and close the program

-Close the program"

 

How should i proceed?

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TDSSKiller_Kaspersky.png Scan with TDSSKiller
 
Please download TDSSKiller by Kaspersky and save it to your desktop.

  • Right-click on TDSSKiller_Kaspersky.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
  • Your machine may appear very slow and unusable after that - it's normal.
  • TDSSKiller will run automaticaly. Click on Change parameters and click OK.
  • Click the Start Scan button and wait patiently.

If anything will be found follow this guidelines:

  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    If Cure is not available, please choose Skip instead.
  • Do not choose Delete unless instructed!

A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.

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Attached herewith is the image....

Was a bit perplexed on how to follow your instruction as keyboard isnt working. Discovered that it will type a character after keeping the key pressed for 2-3seconds. However, some keys still dont work even when pressed for longer.

Doc1.docx

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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