seansteve Posted May 2, 2015 ID:959733 Share Posted May 2, 2015 First of all I wanna say how grateful I am for those of you who spend time helping people like me. I think I'm relatively computer savvy, I run adblock, noscript, and malwarebytes but sometimes things just slip past my defenses and in this case I can't get rid of it without some help! so thanks I've noticed that google search will sometimes try to suggest something in an unfamiliar dropdown hotbar below the url bar in my browser. In addition, youtube will occasionally not display the video, instead showing a blank grey screen except for the sidebar. When I turn off adblock I get an ad on this screen which obviously seems like adware. When I run Malwarebytes it turns up "pup.optional.spigot.a," but every time I try to remove it it reappears once I've rebooted and scanned again. This seems like a registry problem but I'm having trouble figuring out how to remove it on my own. I've attached the log at the bottom, I also ran CCleaner and AdwCleaner which didn't make a difference. I've seen threads on here from a google search and tried most of the steps, but nothing seemed to work. pupspigotlog5-2-2015.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted May 2, 2015 ID:959734 Share Posted May 2, 2015 Hello, They call me TwinHeadedEagle around here, and I'll try to help your with your issue. Before we start please read and note the following:We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.Limit your internet access to posting here, some infections just wait to steal typed-in passwords.Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! Rules and policies We won't support any piracy. That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding! Failure to follow these guidelines will result with closing your topic and withdrawning any assistance. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.Only one of them will run on your system, that will be the right version. Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. Link to post Share on other sites More sharing options...
seansteve Posted May 2, 2015 Author ID:959737 Share Posted May 2, 2015 here you go. I'll be back in a couple of hours.FRST.txtAddition.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted May 2, 2015 ID:959748 Share Posted May 2, 2015 Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!Right-click on icon and select Run as Administrator to start the tool.(XP users click run after receipt of Windows Security Warning - Open File).Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt.Please post it to your reply.fixlist.txt Link to post Share on other sites More sharing options...
seansteve Posted May 2, 2015 Author ID:959762 Share Posted May 2, 2015 here's the fixlogFixlog.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted May 3, 2015 ID:959819 Share Posted May 3, 2015 How is your PC behaving now? Link to post Share on other sites More sharing options...
seansteve Posted May 3, 2015 Author ID:959906 Share Posted May 3, 2015 well malwarebytes is turning up empty right now and my browser isn't getting random hotbar suggestions anymore, but the youtube shenanigans are still going on. I'm thinking that's a problem with one of the extensions I'm running. I'll update the post if spigot.a comes back. Will this procedure generally work for most PUPs/viruses? I'm figuring in the future I can skip straight to posting my malwarebytes/FRST logs, is that correct? Thanks for your help, you're the man. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted May 3, 2015 ID:959918 Share Posted May 3, 2015 It won't always work, but you can open a new topic. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 6, 2015 Root Admin ID:960525 Share Posted May 6, 2015 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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