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MBAM crashing


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Win 8.1 x64

Where to get latest MBAM-cleanup version?

After password set to settings and access police MBAM start crashing if you like to edit or remove access police:

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: mbam.exe

Application Version: 1.0.1.922

Application Timestamp: 55010546

Fault Module Name: mbam.exe

Fault Module Version: 1.0.1.922

Fault Module Timestamp: 55010546

Exception Code: c0000005

Exception Offset: 001173c1

OS Version: 6.3.9600.2.0.0.768.101

Locale ID: 1049

Additional Information 1: 5861

Additional Information 2: 5861822e1919d7c014bbb064c64908b2

Additional Information 3: a10f

Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

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Hi:

 

Yes, there is a known issue with MBAM 2.1.4.1018 crashing/freezing when editing ACCESS POLICIES.

See here and here

 

As with the previous users, this issue would probably be best handled via email through a help desk ticket.

 

I suggest that you please open a ticket by completing this web form.

 

When you do, please include the following link back to this topic, for reference.

https://forums.malwarebytes.org/index.php?/topic/167459-mbam-crashing/

A support team member will assist you.

 

Thank you,

 

EDIT: P.S. To answer your question about mbam-clean, complete instructions for a clean reinstall -- including the download link for mbam-clean -- may be found here: MBAM Clean Removal Process 2x

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  • 4 weeks later...

Now MBAM crashes by clicking on Account ir upper right corner in License About menu - (I not setting password on settings)

 

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: mbam.exe
  Application Version: 1.0.2.929
  Application Timestamp: 552d3ec4
  Fault Module Name: QtCore4.dll
  Fault Module Version: 4.8.5.0
  Fault Module Timestamp: 53f601c7
  Exception Code: c0000005
  Exception Offset: 0000f4cf
  OS Version: 6.3.9600.2.0.0.768.101
  Locale ID: 1049
  Additional Information 1: 4944
  Additional Information 2: 4944f7abb07c6f93677f7055e7a14e01
  Additional Information 3: 4d7e
  Additional Information 4: 4d7efc95c195e32928edb3c63737dc8a

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

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Hi:
 
It's not clear from your post if you have already updated to the current version??
 
Either way, it would help to start troubleshooting from a known, clean point:

We may also need to collect some crash dumps, but the diagnostic logs will be a good starting point.

Thanks,

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