Need help, cannot run MBAM

[I-Dislike-Computers]

When I attempt to run MBAM, i get runtime 0 errors, and i'm a noob. I'm trying to get rid of WinBlueSoft and any help is greatly appreciated. I installed Trend Micro Hijack This, and did as instructed on http://www.malwarebytes.org/forums/index.php?showtopic=2936 , however winbluesoft instantly shuts down notepad. HELP please.

[AdvancedSetup]

Please take a look at the following posts and see if they help you to resolve this or not.

Potential Malware infection issues to review to get MBAM running

• MB won't run(Fix) - Total-Security (FakeAlert)
• MBAM wont run (Fix) - av360 (Fakealert)
  
• MBAM wont install or will not run. - CLB Rootkit driver=TDSS/Seneka/GAOPDX/UAC
  

If so then please update and run MBAM and do a Quick Scan. If it still does not run or you can't run DDS please let me know.

Update and Scan with Malwarebytes' Anti-Malware

• Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)
  
• Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.
  
  • Update Malwarebytes' Anti-Malware
  • Select the Update tab
    
  • Click Update
    

  [*]When the update is complete, select the Scanner tab

  [*]Select Perform quick scan, then click Scan.

  [*]When the scan is complete, click OK, then Show Results to view the results.

  [*]Be sure that everything is checked, and click Remove Selected.

  [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply

  • If you accidently close it, the log file is saved here and will be named like this:
    
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
    

Then post back the MBAM log and a new Hijackthis log.

Then run DDS

Download

DDS

and save it to your desktop

http://download.bleepingcomputer.com/sUBs/dds.scr

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click

dds.scr

to run the tool.

When done, the

DDS.txt

will open.

Click Yes at the next prompt for Optional Scan.

When done, DDS will open two (2) logs:

1. DDS.txt
2. Attach.txt
   
   

• Save both reports to your desktop
• Please include the following logs in your next reply:
  DDS.txt
  and
  Attach.txt
  
  

[I-Dislike-Computers]

Thank you for the reply, I am assuming that by downloading ProcessExplorer i would be able to find winbluesoft.exe or something similiar, however winbluesoft will not let me unzip ProcessExplorer, or open my own task manager.

[AdvancedSetup]

See if you can use the F2 or rename function and rename C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe to C:\Program Files\Malwarebytes' Anti-Malware\WinBlueSoft.exe OR C:\Program Files\Malwarebytes' Anti-Malware\iexplore.exe AND then try to run it and see if it will run or not.

[AdvancedSetup]

Did you get a chance to try this yet?

[AdvancedSetup]

Please post a status update on this.

Thanks.

[AdvancedSetup]

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.