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Ireallyneedhelp

I would like some help to remove malware

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Hi as the title says id like some help to look deeper into my PC. Im having problems posting the topic for some reason though when copy paste the loggs so ill try to edit it in

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Hi & :welcome:
My name is Jürgen and I will be assisting you with your Malware related problems. medieval.gif

Before we move on, please read the following points carefully. :excl:

  • My native language isn't English. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
  • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.

P2P/Piracy Warning:

  • If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
  • Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
  • If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Step 1

Please run a FRST scan. This will help us diagnose your problem.

frst.pngfrstscan.png
Please download Farbar Recovery Scan Tool and save it to your Desktop.
(If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)

  • Start FRST with administator privileges.
  • Make sure the option Addition.txt is checked and press the Scan button.
  • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
  • Please copy and paste these logs in your next reply.

You can attach the logs as well. :)

attachlogs.png

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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Hi there!

warning.gif P2P warning

Going over your logs I noticed that you have µTorrent installed.

  • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
  • They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.
  • Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.
  • The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.
It is pretty much certain that if you continue to use P2P programs, you will get infected again.

I would recommend that you uninstall µTorrent, however that choice is up to you.

If you wish to keep it, please do not use it until your computer is cleaned.

Step 1

v21logo.PNG

Please download and install Malwarebytes Anti-Malware.(NEW VERSION)

  • Please open Malwarebytes Anti-Malware and update the database.
  • Click "Settings" [1] and go to "Detection and Protection" [2]
  • Make sure "Scan for Rootkits" is checked.
  • Click on Dashboard [3], then click on Scan Now [4] to start the scan.

    :exclame: If Malware or Potentially Unwanted Programs [PUPs] are found, you will receive a prompt:

    m21p.png

  • Click on "Remove Selected" [5].
  • Then click "Save Results" [6] and select

    m21p4.png

  • Return to our forum. Paste your log into your next reply and then click Finish [7].
mbamv21.gif

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Malwarebytes Anti-Malware

www.malwarebytes.org

 

Scan Date: 2015-04-20

Scan Time: 14:44:35

Logfile: 

Administrator: Yes

 

Version: 2.00.4.1028

Malware Database: v2015.04.20.02

Rootkit Database: v2015.03.31.01

License: Free

Malware Protection: Disabled

Malicious Website Protection: Disabled

Self-protection: Disabled

 

OS: Windows 8.1

CPU: x64

File System: NTFS

User: Admin

 

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 344812

Time Elapsed: 5 min, 44 sec

 

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

 

Processes: 0

(No malicious items detected)

 

Modules: 0

(No malicious items detected)

 

Registry Keys: 0

(No malicious items detected)

 

Registry Values: 1

PUP.Optional.Astromenda.C, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY|AppPath, C:\Program Files (x86)\Astromenda\\, Quarantined, [da3954f8ed9dbc7a50f92c93e81b08f8]

 

Registry Data: 0

(No malicious items detected)

 

Folders: 0

(No malicious items detected)

 

Files: 0

(No malicious items detected)

 

Physical Sectors: 0

(No malicious items detected)

 

 

(end)

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Hi there,

Step 1

Please downloadesetlogo.pngOnline Scanner and save it to your Desktop.

  • Disable the realtime-protection of your antivirus and anti-malware programs because they might interfere with the scan.
  • Start installer.pngwith administartor privileges.
  • Select the option Yes, I accept the Terms of Use and click on Start.
  • Choose the following settings:
settings.png
  • Click on Start. The virus signature database will begin to download. This may take some time.
  • When completed the Online Scan will begin automatically.

    Note: This scan might take a long time! Please be patient.

  • When completed, click on Finish.
  • A log filelog.pngis created at logpath.png

    Copy and paste the content of this log file in your next reply.

esetlog.png

Note: Do not forget to re-enable your antivirus application after running the above scan!

eset.gif

Step 2

frst.pngfrstscan.png

Start FRST with administator privileges.

  • Press the Scan button.
  • When finished, FRST will produce a log (FRST.txt) in the same directory the tool was run from.

    Please copy and paste the log in your next reply.

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ESETSmartInstaller@High as downloader log:

all ok

# product=EOS

# version=8

# OnlineScannerApp.exe=1.0.0.1

# OnlineScanner.ocx=1.0.0.7623

# api_version=3.0.2

# EOSSerial=c08567be00457d46a2e6f860061283bb

# engine=23528

# end=finished

# remove_checked=false

# archives_checked=true

# unwanted_checked=true

# unsafe_checked=true

# antistealth_checked=true

# utc_time=2015-04-23 03:18:35

# local_time=2015-04-23 05:18:35 (+0100, Västeuropa, sommartid)

# country="Sweden"

# lang=1033

# osver=6.2.9200 NT 

# compatibility_mode_1='AVG AntiVirus Free Edition 2014'

# compatibility_mode=1051 16777213 100 100 94240 116936299 0 0

# compatibility_mode_1=''

# compatibility_mode=5893 16776574 100 94 3511954 21209693 0 0

# scanned=358558

# found=0

# cleaned=0

# scan_time=3393

 

FRST_23-04-2015_17-29-47.txt

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That's it! abklatsch.gif
Your logs look clean to me at the moment. thumbup2.gif
We're gonna clean up everything now, close security holes on your computer and in the end I'll provide you with a list of security tips so you hopefully will not need our help anymore in the future.


My help is free for everybody, however...
Please consider donating to continue the fight against malware: btn_donate_SM.gif
Thank you!


Clean Upcleanupm.PNG

Now we remove all the tools we used (including their logs and quarantine folders), restore your settings and delete old and infected system restorepoints:

  • You can uninstall programs that you had to install (e.g. MBAM or ESET Onlinescanner) in the control panel if you so wish.
  • Download delfix.pngDelFix (by Xplode) and save it to your Desktop.
    • Close all running programs and start delfix.exe.
    • Make sure that all available options are checked.
    • Click on Run
    • DelFix should remove all our tools and delete itself afterwards. I don't need the log file.
  • If there is still something left you can delete it manually.

Closing security holes

Many infections happen via drive-by downloads that run unnoticed in the background while the user visits an infected website. To achieve this malware exploits security holes in installed software (e.g. browser or its plugins). Older versions of such software often have lots of known exploitable holes. Therefore it's very important to always keep your software up-to-date.
The following software is outdated. Make sure you remove all old versions and install the current one instead if you need the program:

 

Adobe Flash Player 16 NPAPI

 

Tips

I recommend to read and follow the "16 simple and easy ways to keep your computer safe and secure on the Internet" (Link) by Lawrence Abrams.

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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