BAC_Mono Posted April 4, 2015 ID:953080 Share Posted April 4, 2015 Hello. This is my first post on the site. All help is appreciated. Not always, but often, when I alter the volume on my PC, random music starts playing. If I turn it all the way down, and play something else, it stops. I'm not the most computer-literate person in the world, so it would be brilliant if someone could suggest what sort of scans I should carry out to find whatever is doing this. I've done an AVG scan, and it found nothing. I'll be checking this post very frequently to provide the additional information that is needed. Thanks in advance! Link to post Share on other sites More sharing options...
MrCharlie Posted April 4, 2015 ID:953128 Share Posted April 4, 2015 Welcome to the forum. (Do what you can) General P2P/Piracy Warning: 1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here. 2. If you have illegal/cracked software (MS Office, Adobe Products), cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy. Failure to remove such software will result in your topic being closed and no further assistance being provided. <====><====><====><====><====><====><====><====> 1. Please run a Threat Scan with Malwarebytes (if possible) Start Malwarebytes 2.0......... Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware Same for PUM (Potentially Unwanted Modifications) Quarantine all that's found Post the log (save the log as a .txt file not .xml) Then...... 2. Please download Farbar Recovery Scan Tool (FRST) and save it to a folder. (use correct version for your system.....Which system am I using?) FRST <----for 32 bit systems FRST64 <----for 64 bit systemsDouble-click to run it. When the tool opens click Yes to disclaimer.Press Scan button. (make sure the Addition box is checked)It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.If the logs are large, you can attach them: To attach a log: Bottom right corner of this page. New window that comes up. Last................ 3. Please download and run RogueKiller 32 bit to your desktop. RogueKiller<---use this one for 64 bit systems Which system am I using? You can also use this version of RogueKiller which works on both 32 and 64 bit: RogueKiller 32 & 64 bit Quit all running programs. For Windows XP, double-click to start. For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run. Wait for the Prescan to finish Click Scan to scan the system. When the scan completes > Don't Fix anything! > Click on the Report Button > Copy and paste the Report back here. Don't run any other options, they're not all bad!!!!!!! RogueKiller logs will also be located here: %programdata%/RogueKiller/Logs <-------W7 C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <-------XP (please don't put logs in code or quotes and use the default font) MrC Note: Please read all of my instructions completely including these. Make sure system restore is turned on and running. Create a new restore point Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive <+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you. <+>Sometimes when clearing out an infection the winsock stack will become corrupt and you'll loose your internet connection. To resolve this....reset the stack as outlined HERE <+>The removal of malware isn't instantaneous, please be patient. <+>When we are done, I'll give to instructions on how to cleanup all the tools and logs <+>Please stick with me until I give you the "all clear". ------->Your topic will be closed if you haven't replied within 3 days!<-------- If I don't respond within 24 hours, please send me a PM Link to post Share on other sites More sharing options...
BAC_Mono Posted April 5, 2015 Author ID:953297 Share Posted April 5, 2015 Thanks for the help! Sorry about taking so long to reply - I'm in a different time zone to you, and was kind of in bed.Addition.txtFRST.txt Link to post Share on other sites More sharing options...
BAC_Mono Posted April 5, 2015 Author ID:953300 Share Posted April 5, 2015 Here is the RK scan.RKreport_SCN_04052015_103244.log Link to post Share on other sites More sharing options...
MrCharlie Posted April 5, 2015 ID:953318 Share Posted April 5, 2015 Make sure you have created a restore point before you continue! ============================ Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe. Run FRST.exe/FRST64.exe and click Fix only once and wait The tool will create a log (Fixlog.txt) in the folder, please post it to your reply. ========================== Lets check for any adware/spyware now: Please download AdwCleaner from HERE or HERE to your desktop.Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As AdministratorClick on the Scan button.AdwCleaner will begin...be patient as the scan may take some time to complete.When it's done you'll see: Pending: Please uncheck elements you don't want removed.Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.Look over the log especially under Files/Folders for any program that may have been targeted by mistake.If there's a program you may want to save, just uncheck it from AdwCleaner.If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)If you're ready to clean it all up.....click the Clean button.After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.Copy and paste the contents of that logfile in your next reply.A copy of that logfile will also be saved in the C:\AdwCleaner folder.Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\QuarantineTo restore an item that has been deleted:Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.Next.................. Please download Junkware Removal Tool to your desktop.Shut down your protection software now to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.The tool will open and start scanning your system.Please be patient as this can take a while to complete depending on your system's specifications.On completion, a log (JRT.txt) is saved to your desktop and will automatically open.Post the contents of JRT.txt into your next message.Next......... Please Update and run a Threat Scan (Malwarebytes) Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware Same for PUM (Potentially Unwanted Modifications) Quarantine All that's found MrC Link to post Share on other sites More sharing options...
BAC_Mono Posted April 5, 2015 Author ID:953328 Share Posted April 5, 2015 Here is the new fixlog.Fixlog 2.txt Link to post Share on other sites More sharing options...
BAC_Mono Posted April 5, 2015 Author ID:953357 Share Posted April 5, 2015 Sorry, but I can't find the 'report' button on AdwCleaner. Link to post Share on other sites More sharing options...
MrCharlie Posted April 5, 2015 ID:953417 Share Posted April 5, 2015 It should be in the "C:\AdwCleaner" folder MrC Link to post Share on other sites More sharing options...
BAC_Mono Posted April 6, 2015 Author ID:953662 Share Posted April 6, 2015 Here is the AdwCleaner file.AdwCleanerR2.txt Link to post Share on other sites More sharing options...
BAC_Mono Posted April 6, 2015 Author ID:953664 Share Posted April 6, 2015 Here is the JRT log.JRT Log.txt Link to post Share on other sites More sharing options...
BAC_Mono Posted April 6, 2015 Author ID:953672 Share Posted April 6, 2015 How do you quarantine on MalwareBytes? Link to post Share on other sites More sharing options...
MrCharlie Posted April 6, 2015 ID:953707 Share Posted April 6, 2015 Here's a pretty good tutorial on Malwarebytes: http://www.sevenforums.com/tutorials/338716-malwarebytes-anti-malware-free.html MrC Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 18, 2015 Root Admin ID:956509 Share Posted April 18, 2015 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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