Scan completes and then closes with no report

[mrwoodhouse]

Scan completes, identifies 34 problems, then closes at the end with no report to quarantine items.  

[daledoc1]

Hello and welcome:

 

We'll need a bit more information in order to better assist you.

 

For starters, can you please attach the SCAN LOG to your next reply here?

 

(To attach the file, please use the "More Reply Options" button, then the "Browse" button to load and attach the SCAN LOG.)

 

Thanks!

-------------

 

How to get scan logs:
(Export log to save as a txt file for posting in the forum when requested)

• Oen MBAM.
• Click on the HISTORY tab > APPLICATION LOGS.
• Double-click on the SCAN LOG which shows the date and time of the scan just performed (or the one you are asked to post).
• Click EXPORT.
• Click TEXT FILE (*.txt)
• In the "Save File" dialog box which appears, click on DESKTOP.
• In the FILE NAME box, type a name for your scan log.
• A message box named "File Saved" should appear, stating that "Your file has been successfully exported".
• Click OK.
• Attach the saved log to your next reply.

[mrwoodhouse]

Thanks daledoc.  I can only see a protection log, not a scan log.  I attached the protection log. 

protection log mar 30, 2015.txt

[daledoc1]

Hi:

 

Thanks for the quick reply.

OK, if there's no scan log, then it looks as if the scan never completed.
 
Next step:

Please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

 

Thanks,

[mrwoodhouse]

3 diagnostic files attached as requested thanks.

Addition.txt

CheckResults.txt

FRST.txt

[daledoc1]

Hi:
 
It looks as if you have been running malware removal tools (TDSSKiller, RKill, etc)?
There may be some remnants of infection and/or damage.
 

I would suggest having one of the malware experts assist you with taking a deeper look at the system.

Such work cannot be performed here, in this particular forum section.

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue.

 

>>As you have already run FRST, you just need to start a new topic in the malware removal section, including the same logs.

>>Then please wait for a helper to assist you with checking and cleaning the system, and with getting MBAM up and running.

Thanks,