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Firefox gets and error and closes


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It happens everyday, several times a day. This is the log of my last crash:



AdapterDeviceID: 0x1401
AdapterSubsysID: 36901458
AdapterVendorID: 0x10de
Add-ons: %7BDDC359D1-844A-42a7-9AA1-88A850A938A8%7D:2.0.18,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0.4,abs%40avira.com:1.4.5,%7B95322c08-05ff-4f3c-85fd-8ceb821988dd%7D:35.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.8,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:5.0.1,jid1-ach2kaGSshPJCg%40jetpack:0.1,jid0-SQnwtgW1b8BsMB5PLV5WScEDWOjw%40jetpack:2.0.rev0
AvailablePageFile: 13440159744
AvailablePhysicalMemory: 5927145472
AvailableVirtualMemory: 3128160256
BIOS_Manufacturer: American Megatrends Inc.
BreakpadReserveAddress: 45940736
BreakpadReserveSize: 67108864
BuildID: 20150320202338
CrashTime: 1427725157
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1427059007
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1401, AdapterSubsysID: 36901458, AdapterDriverVersion:
D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 43859
StartupTime: 1427722692
SystemMemoryUsePercentage: 30
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 17042923520
TotalPhysicalMemory: 8522412032
TotalVirtualMemory: 4294836224
URL: https://www.tumblr.com/dashboard
Vendor: Mozilla
Version: 36.0.4
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
 MSAFD Tcpip [uDP/IP] : 2 : 2 :  
 MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
 MSAFD Tcpip [uDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
 Proveedor de servicios RSVP TCPv6 : 2 : 1 : %SystemRoot%\system32\mswsock.dll
 Proveedor de servicios RSVP TCP : 2 : 1 :  
 Proveedor de servicios RSVP UDPv6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
 Proveedor de servicios RSVP UDP : 2 : 2 :
useragent_locale: es-ES



Do you guys think this is a malware issue? Thanks in advance.

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Hello and Welcome!

Hard to tell without more info...

We would need more info on the system....

Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs

(the three files should be CheckResults.txt, FRST.txt and Addition.txt)

Thank You,


Here are the logs.


Other programs have started failing too. :(

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  • Root Admin

The system is having issues with crashing as you said.

I would recommend that you run some scans to ensure the computer is not infected and then go from there as needed to correct the issues.

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

Thank you

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