Jump to content

Firefox gets and error and closes


garuwarg
 Share

Recommended Posts

It happens everyday, several times a day. This is the log of my last crash:

 

 

AdapterDeviceID: 0x1401
AdapterDriverVersion: 9.18.13.4752
AdapterSubsysID: 36901458
AdapterVendorID: 0x10de
Add-ons: %7BDDC359D1-844A-42a7-9AA1-88A850A938A8%7D:2.0.18,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0.4,abs%40avira.com:1.4.5,%7B95322c08-05ff-4f3c-85fd-8ceb821988dd%7D:35.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.8,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:5.0.1,jid1-ach2kaGSshPJCg%40jetpack:0.1,jid0-SQnwtgW1b8BsMB5PLV5WScEDWOjw%40jetpack:2.0.rev0
AvailablePageFile: 13440159744
AvailablePhysicalMemory: 5927145472
AvailableVirtualMemory: 3128160256
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 45940736
BreakpadReserveSize: 67108864
BuildID: 20150320202338
CrashTime: 1427725157
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1427059007
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1401, AdapterSubsysID: 36901458, AdapterDriverVersion: 9.18.13.4752
D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 43859
StartupTime: 1427722692
SystemMemoryUsePercentage: 30
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 17042923520
TotalPhysicalMemory: 8522412032
TotalVirtualMemory: 4294836224
URL: https://www.tumblr.com/dashboard
Vendor: Mozilla
Version: 36.0.4
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
 MSAFD Tcpip [uDP/IP] : 2 : 2 :  
 MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
 MSAFD Tcpip [uDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
 Proveedor de servicios RSVP TCPv6 : 2 : 1 : %SystemRoot%\system32\mswsock.dll
 Proveedor de servicios RSVP TCP : 2 : 1 :  
 Proveedor de servicios RSVP UDPv6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
 Proveedor de servicios RSVP UDP : 2 : 2 :
useragent_locale: es-ES

 

 

Do you guys think this is a malware issue? Thanks in advance.

Link to post
Share on other sites

Hello and Welcome!

Hard to tell without more info...

We would need more info on the system....

Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs

(the three files should be CheckResults.txt, FRST.txt and Addition.txt)

Thank You,

Firefox

Here are the logs.

 

Other programs have started failing too. :(

Link to post
Share on other sites

  • Root Admin

The system is having issues with crashing as you said.

I would recommend that you run some scans to ensure the computer is not infected and then go from there as needed to correct the issues.

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

Thank you

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.