MB1911 Posted March 23, 2015 ID:949872 Share Posted March 23, 2015 Hi, I unfortunately am here due to some malware content I have on my computer which occurred by clicking on a link to download a font. The symptoms at first were that there were several added extensions in chrome which would create pop up links from happening. Once I noticed the problem I ran malware bytes and also Adwcleaner which found a few items. I figured that problem was ok since the extensions did not load on every chrome opening, but that was not the case. Now what happens is every time I click on a link that opens in a new window or a gmail desktop notification it will link to a pop-up ad. Let me know if there is any other information you need from me. Thank you in advance!Addition.txtFRST.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted March 23, 2015 ID:949873 Share Posted March 23, 2015 Hello, They call me TwinHeadedEagle around here, and I'll try to help your with your issue. Before we start please read and note the following:We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.Limit your internet access to posting here, some infections just wait to steal typed-in passwords.Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! Rules and policies We won't support any piracy. That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding! Failure to follow these guidelines will result with closing your topic and withdrawning any assistance. Download Malwarebytes Anti-Rootkit to your desktop.Double-click the icon to start the tool.It will ask you where to extract it, then it will start.Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.Click in the introduction screen "next" to continue.Click in the following screen "Update" to obtain the latest malware definitions.Once the update is complete select "Next" and click "Scan".When the scan is finished and no malware has been found select "Exit".If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.Open the MBAR folder and upload the content of the following files in your next reply:"mbar-log-{date} (xx-xx-xx).txt""system-log.txt" Scan with Farbar Recovery Scan Tool Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.Right-click on icon and select Run as Administrator to start the tool.(XP users click run after receipt of Windows Security Warning - Open File).Make sure that Addition option is checked.Press Scan button and wait.The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.Please include their content into your next reply. Link to post Share on other sites More sharing options...
MB1911 Posted March 23, 2015 Author ID:949903 Share Posted March 23, 2015 Thanks for the quick reply, I have attached the 4 requested files.Addition.txtFRST.txtAddition.txtFRST.txtmbar-log-2015-03-23 (15-47-19).txtsystem-log.txt Link to post Share on other sites More sharing options...
MB1911 Posted March 23, 2015 Author ID:949904 Share Posted March 23, 2015 Sorry for the double attach. First and Addition didnt show up when I originally attached them. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted March 23, 2015 ID:949920 Share Posted March 23, 2015 Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!Right-click on icon and select Run as Administrator to start the tool.(XP users click run after receipt of Windows Security Warning - Open File).Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt.Please post it to your reply.fixlist.txt Link to post Share on other sites More sharing options...
MB1911 Posted March 23, 2015 Author ID:949928 Share Posted March 23, 2015 Attached is the fixlog.txt you requested.Fixlog.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted March 23, 2015 ID:949936 Share Posted March 23, 2015 How is your PC now? Link to post Share on other sites More sharing options...
MB1911 Posted March 23, 2015 Author ID:949941 Share Posted March 23, 2015 The problem is still there. I sent myself a test email so that the chome desktop notification pops up, and upon clicking that I get a popup ad. I will attached the ad that comes up. I can also note that upon clicking on the desktop notification or link a second time it will usually bring me to the right place. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted March 23, 2015 ID:949943 Share Posted March 23, 2015 Can you try to restore your router to factory settings? Link to post Share on other sites More sharing options...
MB1911 Posted March 23, 2015 Author ID:949950 Share Posted March 23, 2015 Ok, I have reset to factory settings on my router. That seemed to help with the desktop notifications so far. However when I go into google drive and click on a file to open, it will open a pop up ad saying "you have a virus call this number blah blah blah". Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted March 23, 2015 ID:949951 Share Posted March 23, 2015 This is scam. Does it only happen in google drive and only with this file? Link to post Share on other sites More sharing options...
MB1911 Posted March 23, 2015 Author ID:949954 Share Posted March 23, 2015 It's when I try to open any of my files in google drive. I was able to grab the link before it redirected: http://unitspybookukset.net/?subid=95&subid1=4123246782281321943&subid2=1059&px.pluginh=1&tid=7&red=1&subid3=mnhadz&k=My%20Drive%20%20%20Google%20Drive%20more%20%2Bmark%20drive%20from%20account%20mark%20docs%20sheets%20slides%20sites%20admin%20contacts%20maps%20youtube%20news%20translate%20business%20even%20mail%20search%20apps%20marketplace%20learn%20change%20photo ..maybe that will ring a bell for you. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted March 23, 2015 ID:949956 Share Posted March 23, 2015 I would like you to reinstall Chrome. Link to post Share on other sites More sharing options...
MB1911 Posted March 23, 2015 Author ID:949957 Share Posted March 23, 2015 Is the best way to do this uninstall from control panel, or do I need to delete any registry items? Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted March 23, 2015 ID:949959 Share Posted March 23, 2015 Control Panel should be fine. Make sure to check this box: Link to post Share on other sites More sharing options...
MB1911 Posted March 23, 2015 Author ID:949961 Share Posted March 23, 2015 That seemed to do the trick. I have tested both occurrences several times and it seems to be fine. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted March 23, 2015 ID:949962 Share Posted March 23, 2015 Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself Recommended reading: MUST READ - security tips:Computer Security - a short guide to staying safer online.Simple and easy ways to keep your computer safe and secure on the InternetHow Malware Spreads - How did I get infectedMUST READ - general maintenance:What to do if your Computer is running slowly?The Importance of Software Updating: In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running. Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.How to configure and use Automatic Updates in WindowsHow to update JavaHow to update Adobe ReaderRecommended additional software: TFC - to clean unneeded temporary files.Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.McShield - to prevent infections spread by removable media.Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.Adblock - to surf the web without annoying ads! Post-cleanup procedures: Download DelFix by Xplode and save it to your desktop.Run the tool by right click on the icon and Run as administrator option.Make sure that these ones are checked:Remove disinfection toolsPurge system restoreReset system settingsPush Run.The program will run for a few seconds and display a notepad report. You do not need to attach it.The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFixTool deletes old system restore points and create a fresh system restore point after cleaning. My help is free for everybody.If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: Thank you! Stay safe,TwinHeadedEagle Link to post Share on other sites More sharing options...
MB1911 Posted March 23, 2015 Author ID:949974 Share Posted March 23, 2015 Thank you very much for your help! You're a good person! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 26, 2015 Root Admin ID:950588 Share Posted March 26, 2015 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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