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Girlfriend's pc hacked?

Jetter

By Jetter
in Resolved Malware Removal Logs

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Jetter

Jetter

Posted
Posted

Hello and thank you.

 

I get a call from my girlfriend who is all in a panic about an online experience.  She wanted to shop online at Kohl's, googled Kohl's from firefox, clicked on the "Kohl's Official Site" ad, got some pop-up, clicked on it, and next thing you know she's talking with someone from "tech support" who has access to her computer and is showing her all of these things that are infected on her computer.  (On the phone with her while he is typing away on her own pc.)

 

He wants her to agree to give him total access to her pc and clean it all up for about a hundred bucks.  She tells him that she is getting ready for work and that she can't do anything until she talks to me.  He gives her his phone number and says she can call him back once she talks with me.

 

Calls me and I ask her, "Tech support from where?"  (I am running only Microsoft Security Essentials on that computer until now.)

She's not sure where he said he's from -- maybe Microsoft or something?

I tell her to pull the internet cable immediately and wait for me to get over there.

He has told her not to do that or shut the computer down.

I insist that she pulls the plug and do not give any information over the phone either.

She agrees.

I have no program that would be running that would tip someone off as to my machine being infected.

 

I'm here now (2 days later but, hey, I work 2 jobs and had to get the display working (hardware issue I think) , have purchased Malwarebytes Premium, for our 3 pc's, run a scan on hers and am posting the log now.  Not sure I can trust this computer anymore but thought I would ask for your help before nuking and paving which I would rather not do.

 

BTW,  the "tech support" guy's name is Mike and his phone number is 1-866-484-6333.

I googled the number and got nothing.

I called the number from my own cell and some guy with good english but a slight Indian accent answered and asked, "What can I help you with today?" 

I pretended I had the wrong number and hung up.

 

MBAM log follows and thank you again.

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 3/23/2015
Scan Time: 4:13:17 AM
Logfile:
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2015.03.23.02
Rootkit Database: v2015.02.25.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Marie

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 373391
Time Elapsed: 9 min, 3 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 88
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{8660E5B3-6C41-44DE-8503-98D99BBECD41}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{57CADC46-58FF-4105-B733-5A9F3FC9783C}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\ComObject.DeskbarEnabler.1, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\ComObject.DeskbarEnabler, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\ComObject.DeskbarEnabler, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\ComObject.DeskbarEnabler.1, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{9F34B17E-FF0D-4FAB-97C4-9713FEE79052}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\TYPELIB\{EC4085F2-8DB3-45a6-AD0B-CA289F3C5D7E}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{0FA32667-9A8A-4E9C-902F-CA3323180003}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{2A42D13C-D427-4787-821B-CF6973855778}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{3D8478AA-7B88-48A9-8BCB-B85D594411EC}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{4D8ED2B3-DC62-43EC-ABA3-5B74F046B1BE}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{6B458F62-592F-4B25-8967-E6A350A59328}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{95B6A271-FEB4-4160-B0FF-44394C21C8DC}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{E67D5BC7-7129-493E-9281-F47BDAFACE4F}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{FCC9CDD3-EFFF-11D1-A9F0-00A0244AC403}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{0FA32667-9A8A-4E9C-902F-CA3323180003}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{2A42D13C-D427-4787-821B-CF6973855778}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{3D8478AA-7B88-48A9-8BCB-B85D594411EC}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{4D8ED2B3-DC62-43EC-ABA3-5B74F046B1BE}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{6B458F62-592F-4B25-8967-E6A350A59328}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{95B6A271-FEB4-4160-B0FF-44394C21C8DC}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{E67D5BC7-7129-493E-9281-F47BDAFACE4F}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{FCC9CDD3-EFFF-11D1-A9F0-00A0244AC403}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{EC4085F2-8DB3-45a6-AD0B-CA289F3C5D7E}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\Toolbar3.ContextMenuNotifier.1, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\Toolbar3.ContextMenuNotifier, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\Toolbar3.ContextMenuNotifier, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\Toolbar3.ContextMenuNotifier.1, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{D433A9D0-8267-40CB-8AD5-24F22FA5373F}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\Toolbar3.SearchProviderManager.1, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\Toolbar3.SearchProviderManager, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\Toolbar3.SearchProviderManager, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\Toolbar3.SearchProviderManager.1, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{D565B35E-B787-40FA-95E3-E3562F8FC1A0}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\Toolbar3.TBSB07898.1, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\Toolbar3.TBSB07898, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\Toolbar3.TBSB07898, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\Toolbar3.TBSB07898.1, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKU\S-1-5-21-1715166108-2457970764-1347580389-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKU\S-1-5-21-1715166108-2457970764-1347580389-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\TBSB07898.TBSB07898.3, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\TBSB07898.TBSB07898, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TBSB07898.TBSB07898, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\TBSB07898.IEToolbar, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\TBSB07898.IEToolbar.1, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TBSB07898.IEToolbar, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TBSB07898.IEToolbar.1, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TBSB07898.TBSB07898.3, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKU\S-1-5-21-1715166108-2457970764-1347580389-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{8660E5B3-6C41-44DE-8503-98D99BBECD41}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKU\S-1-5-21-1715166108-2457970764-1347580389-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{8660E5B3-6C41-44DE-8503-98D99BBECD41}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.Softomate.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}, , [8668f553602a3501f5a6081ee71c2fd1],
PUP.Optional.Softomate.A, HKLM\SOFTWARE\CLASSES\TYPELIB\{4509D3CC-B642-4745-B030-645B79522C6D}, , [8668f553602a3501f5a6081ee71c2fd1],
PUP.Optional.Softomate.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{4897BBA6-48D9-468C-8EFA-846275D7701B}, , [8668f553602a3501f5a6081ee71c2fd1],
PUP.Optional.Softomate.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{4897BBA6-48D9-468C-8EFA-846275D7701B}, , [8668f553602a3501f5a6081ee71c2fd1],
PUP.Optional.Softomate.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{4509D3CC-B642-4745-B030-645B79522C6D}, , [8668f553602a3501f5a6081ee71c2fd1],
PUP.Optional.Softomate.A, HKLM\SOFTWARE\CLASSES\URLSearchHook.ToolbarURLSearchHook.1, , [8668f553602a3501f5a6081ee71c2fd1],
PUP.Optional.Softomate.A, HKLM\SOFTWARE\CLASSES\URLSearchHook.ToolbarURLSearchHook, , [8668f553602a3501f5a6081ee71c2fd1],
PUP.Optional.Softomate.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\URLSearchHook.ToolbarURLSearchHook, , [8668f553602a3501f5a6081ee71c2fd1],
PUP.Optional.Softomate.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\URLSearchHook.ToolbarURLSearchHook.1, , [8668f553602a3501f5a6081ee71c2fd1],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{3BDF4CE9-E81D-432B-A55E-9F0570CE811F}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\TYPELIB\{C4BAE205-5E02-4E32-876E-F34B4E2D000C}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{01221FCC-4BFB-461C-B08C-F6D2DF309921}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{01221FCC-4BFB-461C-B08C-F6D2DF309921}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{C4BAE205-5E02-4E32-876E-F34B4E2D000C}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\TbCommonUtils.CommonUtils.1, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\TbCommonUtils.CommonUtils, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TbCommonUtils.CommonUtils, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TbCommonUtils.CommonUtils.1, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\TYPELIB\{B87F8B63-7274-43FD-87FA-09D3B7496148}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{452AE416-9A97-44CA-93DA-D0F15C36254F}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{45CDA4F7-594C-49A0-AAD1-8224517FE979}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{81E852CC-1FD5-4004-8761-79A48B975E29}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{B2CA345D-ADB8-4F5D-AC64-4AB34322F659}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{B9F43021-60D4-42A6-A065-9BA37F38AC47}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{BF921DD3-732A-4A11-933B-A5EA49F2FD2C}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{D83B296A-2FA6-425B-8AE8-A1F33D99FBD6}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{452AE416-9A97-44CA-93DA-D0F15C36254F}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{45CDA4F7-594C-49A0-AAD1-8224517FE979}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{81E852CC-1FD5-4004-8761-79A48B975E29}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{B2CA345D-ADB8-4F5D-AC64-4AB34322F659}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{B9F43021-60D4-42A6-A065-9BA37F38AC47}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{BF921DD3-732A-4A11-933B-A5EA49F2FD2C}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{D83B296A-2FA6-425B-8AE8-A1F33D99FBD6}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{B87F8B63-7274-43FD-87FA-09D3B7496148}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\CouponBar5.0.0.4, , [ee0038101a70c96d40cccfade41f936d],

Registry Values: 3
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\TOOLBAR|{8660E5B3-6C41-44DE-8503-98D99BBECD41}, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.CouponBar.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\TOOLBAR\{8660E5B3-6C41-44DE-8503-98D99BBECD41}, , [f6f89fa93456b383c88e7cadbd467e82],
PUP.Optional.CouponsBar.A, HKLM\SOFTWARE\WOW6432NODE\MOZILLA\FIREFOX\EXTENSIONS|{1C43BAF1-00C2-40A8-A09E-F84CFD79546D}, C:\Program Files (x86)\Coupons.com CouponBar\firefox\{1C43BAF1-00C2-40A8-A09E-F84CFD79546D}\Coupons.com.xpi, , [7876a6a28703fe383671ff37cc39fe02]

Registry Data: 0
(No malicious items detected)

Folders: 4
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\firefox, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\firefox\{1C43BAF1-00C2-40A8-A09E-F84CFD79546D}, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\Uninstall, , [ee0038101a70c96d40cccfade41f936d],

Files: 36
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\tbcore3.dll, , [9559d672a4e645f16fe756d330d307f9],
PUP.Optional.Softomate.A, C:\Program Files (x86)\Coupons.com CouponBar\tbhelper.dll, , [8668f553602a3501f5a6081ee71c2fd1],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\arrow_refresh.png, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\basis.xml, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\cog.png, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\computer_delete.png, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\coupons.com.dll, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\dataLoader.js, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\icons3.bmp, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\info.txt, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\login.png, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\logo.png, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\lua5.1.dll, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\search.png, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\TbCommonUtils.dll, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\TbHelper2.exe, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\todays_deals.png, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\uninstall.exe, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\update.exe, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\version.txt, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\firefox\{1C43BAF1-00C2-40A8-A09E-F84CFD79546D}\coupons.com.xpi, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\Uninstall\IRIMG1.BMP, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\Uninstall\IRIMG1.JPG, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\Uninstall\IRIMG10.BMP, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\Uninstall\IRIMG2.BMP, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\Uninstall\IRIMG2.JPG, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\Uninstall\IRIMG3.BMP, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\Uninstall\IRIMG3.JPG, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\Uninstall\IRIMG4.BMP, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\Uninstall\IRIMG5.BMP, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\Uninstall\IRIMG6.BMP, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\Uninstall\IRIMG7.BMP, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\Uninstall\IRIMG8.BMP, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\Uninstall\IRIMG9.BMP, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\Uninstall\uninstall.dat, , [ee0038101a70c96d40cccfade41f936d],
PUP.Optional.CouponBar.A, C:\Program Files (x86)\Coupons.com CouponBar\Uninstall\uninstall.xml, , [ee0038101a70c96d40cccfade41f936d],

Physical Sectors: 0
(No malicious items detected)


(end)

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TwinHeadedEagle

TwinHeadedEagle

Posted
Posted

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll try to help your with your issue.
 
     
    
Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • I volunteer to help you, so please, do not ask for help for your company/business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  warning.gif Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 


 
Please run MalwareBytes scan again, but quarantine all found items upon completition.
 
 

adwcleaner_new.png Fix with AdwCleaner
 
Please download AdwCleaner by Xplode and save the file to your Desktop.
  • Right-click on adwcleaner_new.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Wait until the database is updated.
  • Accept the Terms of use and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.

Please upload report in your reply.
 
Note: Reports will be saved in your system partition, usually at C:\Adwcleaner
 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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TwinHeadedEagle

TwinHeadedEagle

Posted
Posted

Uninstall:
- ShopAtHome.com Helper
- ShopAtHome.com Toolbar
 
 
 
FRST.gif Fix with Farbar Recovery Scan Tool
 

icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif
icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.

fixlist.txt

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Jetter

Jetter

Posted
  • Author
Posted

Well, I can't see tha there is anything wrong with it except that firefox is funny now -- Bookmarks Toolbar icons are not displaying correctly and doesn't seem to have the most recent bookmarks as it did before.  Happened after the FarBar scan.

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TwinHeadedEagle

TwinHeadedEagle

Posted
Posted

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)
 
 

Recommended reading:

 
 
icon_exclaim.gifMUST READ - security tips:

icon_exclaim.gifMUST READ - general maintenance:

The Importance of Software Updating:

 

 
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
 
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

Recommended additional software:

 
 
icon_arrow.gifTFC - to clean unneeded temporary files.
icon_arrow.gifMalwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gifMalwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gifMcShield - to prevent infections spread by removable media.
icon_arrow.gifUnchecky - to prevent from installing additional foistware, implemented in legitimate installations.
icon_arrow.gifAdblock - to surf the web without annoying ads! 
 
 

Post-cleanup procedures:

 

 
Download DelFix by Xplode and save it to your desktop.

  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning. 
 
 
 


My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: 
btn_donateCC_LG.gif

 

Thank you!

 
 
Stay safe,
TwinHeadedEagle   :)

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AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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