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crunch

By crunch
in Resolved Malware Removal Logs

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kevinf80

kevinf80

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Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Download RKill from here: http://www.bleepingcomputer.com/download/rkill/

 

There are three buttons to choose from with different names on, select the first one and save it to your desktop.

 


Double-click on the Rkill desktop icon to run the tool.
If using Vista or Windows 7/8, right-click on it and Run As Administrator.
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
A log pops up at the end of the run. This log file is located at C:\rkill.log. Please post this in your next reply.
If you do not see the black box flash on the screen delete the icon from the desktop and go back to the link for the download, select the next button and try to run the tool again, continue to repeat this process using the remaining buttons until the tool runs. You will find further links if you scroll down the page with other names, try them one at a time.
If the tool does not run from any of the links provided, please let me know.

 

Next,

 

Read the following link before we continue and run Combofix:

ComboFix usage, Questions, Help? - Look here

Next,

Download Combofix from either of the following links :-

http://download.bleepingcomputer.com/sUBs/ComboFix.exe

http://www.infospyware.net/antimalware/combofix/

  • Ensure that Combofix is saved directly to the Desktop <--- Very important
  • Disable all security programs as they will have a negative effect on Combofix, instructions available here  http://www.bleepingcomputer.com/forums/topic114351.html if required. Be aware the list may not have all programs listed, if you need more help please ask.
  • Close any open browsers and any other programs you might have running
  • Double click the combofix.gif icon to run the tool (Vista or Windows 7 users right click and select "Run as Administrator)
  • Instructions for running Combofix available here http://www.bleepingcomputer.com/combofix/how-to-use-combofix if required.
  • If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
  • When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review



****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell us when you reply. Read here  http://thespykiller.co.uk/index.php?page=20 why  disabling autoruns is recommended.

*EXTRA NOTES*


  •    
  • If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
       
  • If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
       
  • If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)



Post the logs in next reply please...

Kevin
 

 

 

 

 

 

Fixlist.txt

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kevinf80

kevinf80

Posted
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Will your system run in Normal mode? if so continue:

 

Open Malwarebytes Anti-Malware, from the Dashboard please Check for Updates by clicking the Update Now... link

When the update completes select > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.

 

 

Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.

 

When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

 

 

In most cases, a restart will be required.

 

 

Wait for the prompt to restart the computer to appear, then click on Yes.

 

 

When the scan is completed from the main GUI click on History > Application Logs. Find your Scan log, the date when run will identify it. Checkmark "select" box > then hit the "view" button. The history log window will open. At the bottom of that window are two options, "Copy to clipboard" and "Export"

Select > "Copy to clipboard" that copies the full log to the windows clipboard, so at your reply you right click into the text field and select "Paste" the log is pasted (copied) to  your reply.

 

Next,

 

Download AdwCleaner by Xplode onto your Desktop.


Double click on Adwcleaner.exe to run the tool.
Click on Scan
Once the scan is done, click on the Clean button. <<<--- Ensure this option is completed
You will get a prompt asking to close all programs. Click OK.
Click OK again to reboot your computer.
A text file will open after the restart. Please post the content of that logfile in your reply.
You can also find the logfile at C:\AdwCleaner[sn].txt. Where n in the scan reference number

 

Next,

 

thisisujrt.gif Please download Junkware Removal Tool to your desktop.


Shut down your protection software now to avoid potential conflicts. (re-enable when done)
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

 

Next,

 

ESETOnline.png Scan with ESET Online Scanner

 

This step can only be done using Internet Explorer, Google Chrome or Mozilla Firefox.

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

Please visit ESET Online Scanner website.

 

Click there Run ESET Online Scanner.

 

If using Internet Explorer:

 


Accept the Terms of Use and click Start.
Allow the running of add-on.

If using Mozilla Firefox or Google Chrome:


Download esetsmartinstaller_enu.exe that you'll be given link to.
Double click esetsmartinstaller_enu.exe.
Allow the Terms of Use and click Start.

To perform the scan:


Make sure that Remove found threats is checked.
Scan archives is checked.
In Advanced Settings: Scan for potentially unwanted applications, Scan for potentially unsafe applications and Enable Anti-Stealth technology are checked.
Under “Enable Stealth Technology select “Change” select any extra drives in that window.
Click Start
The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
When completed, the program will begin to scan. This may take several hours. Please, be patient.
Do not do anything on your machine as it may interrupt the scan.
When the scan is done, click Finish.
A logfile will be created at C:\Program Files (x86)\ESET\ESET Online Scanner. Open it using Notepad.

Please include this logfile in your next reply.

 

Don't forget to re-enable protection software!

 

Post those logs, also give an update on any remaining issues or concerns...

 

Thanks,

 

Kevin..

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kevinf80

kevinf80

Posted
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What is the current state of your system, are there any remaining issues or concerns?

 

Run this please:

 

Download Security Check by screen317 from either of the following:

http://screen317.spywareinfoforum.org/SecurityCheck.exe or http://screen317.changelog.fr/SecurityCheck.exe

Save it to your Desktop. (If your security alerts either accept the alert, or turn the security off while Secuirity Check runs)
Double click SecurityCheck.exe (Vista or Windows 7/8 users right click and select "Run as Administrator") and follow the onscreen instructions inside of the black box. Press any key when asked.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.

If Security Check will not run or you get an alert saying it is not supported, Re-boot your PC then try again...
 

Thanks,

 

Kevin..

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kevinf80

kevinf80

Posted
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Yes reinstall Avast, free version is ok.

 

Next,

 

Go here http://www.adobe.com/shockwave/welcome/ and have Adobe Flashplayer checked. Accept new version if required.

There maybe an offer of Google Chrome etc, untick those options if offered...

 

Next,

 

Download and run this:

http://download.bleepingcomputer.com/sUBs/CF_UNINST.EXE

That will remove Combofix and associated folders...
 

Next,

 

Download "Delfix by Xplode" and save it to your desktop.

 

Or use the following if first link is down:

 

"Delfix link mirror"

 

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

 

Make Sure the following items are checked:

 

 


    Remove disinfection tools
    Purge System Restore <--- this will remove all previous restore points and create a fresh point relative to system status at present.
    Reset system settings

 

Now click on "Run" and wait patiently until the tool has completed.

 

The tool will create a log when it has completed. We don't need you to post this.

 

Any remnant files/logs from tools we have used can be deleted…

 

Next,

 

Read the following link to fully understand PC security and best practices, you may find it useful....

 

http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2316629

 

Let me know if we are ok to close out...

 

Thank you,

 

Kevin..

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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