malwarebytes anti malware premium question

[rebuild]

I have just installed malwarebytes anti malware premium and it has a green check on real time protection but says no protection .

I'm I getting real time protection ? 

 

 

Thanks

[daledoc1]

Hello and :
 

 

If rebooting the system does not resolve the issue:

 

Please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

 

(It might also help if you could please attach a screen shot of what you're seeing.)

 

Thank you,

[rebuild]

Sorry took so long to reply back work in a grave yard very busy

I'm no permitted to attach files I will work on turning screen shot into a pic so i can post it up .

Thanks

 

 

 

 

mbam-check result log version:     2.1.1.1001

========================================

 

User Account type:                 Administrator

OS:                                Windows 8.1  64 bit Operating System

Current Version and Build:         6.3.9200.0 

Malwarebytes Anti-Malware:         2.0.4.1028

Installed On:                      2015/03/20

Malware Database:                  2015.03.20.08

Rootkit Database:                  2015.02.25.01

Remediation Database:              2015.03.09.01

IP Database:                       0000.00.00.00

Domain Database:                   0000.00.00.00

License:                           Premium

Malware Protection:                4 (The service is running.)

Malicious Website Protection:      1 (The service is not running.)

Chameleon:                         4 (The service is running.)

Log Created:                       2015/03/20 18:36:50

Compatibility Flag Settings:

=================================

 

 

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers

SIGN.MEDIA=AEF8 essentls_ftm.exeREG_SZ $ ElevateCreateProcess

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exeREG_SZ ^ WIN7RTM

 

 

Malwarebytes Anti-Malware Shell Extension Block Check:

======================================================

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Blocked:

 

MBAM Startup Entries: 

=====================

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce

 

Malwarebytes Anti-Malware Service and Driver Status:

=======================================================

 

--------------Driver File Info:--------------

C:\WINDOWS\system32\drivers\mbam.sys

File Size: 25816     BYTES FileVersion: 0.1.15.0 MD5: [ca43f8904e24bbe49982e4c0b29e6579]

C:\WINDOWS\system32\drivers\mwac.sys

File Size: 64216     BYTES FileVersion: 1.0.6.0 MD5: [9d7bffdb5fa62b600df1fcb4919d9d79]

C:\WINDOWS\system32\drivers\mbamswissarmy.sys

File Size: 129752    BYTES FileVersion: 0.2.13.0 MD5: [26c43960c99ee861a5d0edc4dcf3b1c3]

C:\WINDOWS\system32\drivers\mbamchameleon.sys

File Size: 93400     BYTES FileVersion: 1.1.4.0 MD5: [478cc94c937d235cb0a96ab8f2359d81]

 

--------------MBAMProtector:--------------

Type:                   2

State:                  4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)

WIN32_EXIT_CODE:        0

SERVICE_EXIT_CODE:      0

CHECKPOINT:             0

WAIT_HINT:              0

 

 

--------------MBAMService:--------------

Type:                   16

State:                  4 (The service is running.)

WIN32_EXIT_CODE:        0

SERVICE_EXIT_CODE:      0

CHECKPOINT:             0

WAIT_HINT:              0

 

 

--------------MBAMScheduler:--------------

Type:                   16

State:                  4 (The service is running.)

WIN32_EXIT_CODE:        0

SERVICE_EXIT_CODE:      0

CHECKPOINT:             0

WAIT_HINT:              0

 

 

--------------MBAMChameleon:--------------

Type:                   2

State:                  4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)

WIN32_EXIT_CODE:        0

SERVICE_EXIT_CODE:      0

CHECKPOINT:             0

WAIT_HINT:              0

 

 

--------------MBAMWebAccessControl:--------------

Type:                   2

State:                  1 (The service is not running.) (State is stopped)

WIN32_EXIT_CODE:        1077

SERVICE_EXIT_CODE:      0

CHECKPOINT:             0

WAIT_HINT:              0

 

 

Required Dependencies:

======================

 

--------------BFE:--------------

Type:                   32

State:                  4 (The service is running.)

WIN32_EXIT_CODE:        0

SERVICE_EXIT_CODE:      0

CHECKPOINT:             0

WAIT_HINT:              0

 

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE

DisplayName                   REG_SZ @%SystemRoot%\system32\bfe.dll,-1001

ErrorControl                  REG_DWORD 1

Group                         REG_SZ NetworkProvider

ImagePath                     REG_EXPAND_SZ %systemroot%\system32\svchost.exe -k LocalServiceNoNetwork

Start                         REG_DWORD 2

Type                          REG_DWORD 32

Description                   REG_SZ @%SystemRoot%\system32\bfe.dll,-1002

DependOnService               REG_MULTI_SZ RpcSs

WfpLwfs

 

ObjectName                    REG_SZ NT AUTHORITY\LocalService

ServiceSidType                REG_DWORD 3

RequiredPrivileges            REG_MULTI_SZ SeAuditPrivilege

 

FailureActions                REG_BINARY Binary Data

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters

ServiceDllUnloadOnStop        REG_DWORD 1

ServiceMain                   REG_SZ BfeServiceMain

ServiceDll                    REG_EXPAND_SZ %SystemRoot%\System32\bfe.dll

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\BootTime

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\BootTime\Filter

{89a89b7c-b5ab-4ed6-bf05-d3059281a5c5}REG_BINARY Binary Data

 

[daledoc1]

Hi:
 
Thanks for that picture.
Alas it's not complete.
 

I'm no permitted to attach files

I'm not sure what you mean by that?

 

Here are instructions for attaching the 3 requested logs.

 

If we can see them, perhaps with a screen shot of the program GUI/dashboard showing that you are "not protected", that would help us to better help you.

 

Thanks,

-----------------

Please refer to these steps and the attached screen shots:

• Click the "More Reply Options" button in the lower right of the message pane
• Click the "Browse" button, on the lower left, near the paperclip
• Navigate to the log file on your desktop
• Double-click the file to load it
• Click the "Attach This File" button
• Repeat for the other logs

[rebuild]

FRST.txt

 

Addition.txt

 

windows 8 is new to me I'm having a hard time posting a screen shoot , scand a pic of the screen shot mit not make it out to good

 

[daledoc1]

Hi:
 
Thanks for the logs and the screen shot.

As you described, the dashboard does indeed say "no protection" under Real Time Protection, despite the green checkmark.

The dashboard for 2.0.4.1028 Premium should look like the screen shot below.

 

It would have been nice to see the full CheckResults.txt log, as an attachment, too.
 But, from what you posted so far, a couple of things stand out.
 
First: I don't think this setting should be there:
 

Compatibility Flag Settings:
=================================
 
 
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers
SIGN.MEDIA=AEF8 essentls_ftm.exeREG_SZ $ ElevateCreateProcess
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exeREG_SZ ^ WIN7RTM

 

And malicious website protection is not enabled. 

 

Also, you don't have the current version (2.1.4.1018) of MBAM.
(There are some other items that might need attention (e.g. McAfee remnants, etc.).)
 
If you wish, while we wait for AdvancedSetup or another staff member to reply, I suggest that you might want to perform a clean upgrade.

 

Please carefully follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x

NOTE:  If you do upgrade to 2.1.4.1018, do not be surprised by the new GUI/dashboard!

 

Please post back and let us know if this resolves your issue.

 

Thanks,

[rebuild]

That fix it , working great now

 

Thanks very much for taking the time to help me , you guys are great  

[daledoc1]

Excellent!

 

I am glad you got it fixed.

Thanks for letting us know.

 

Here are some resources about the new build:

More info HERE
User Guide ONLINE
User Guide PDF

 

Please feel free to post back if you ever need more help.

 

Thanks