malwarebytes finds nothing, but constant "not responding" "hanging" adds playing in back ground, etc

akg123456789 · February 25, 2015

Malwarebytes scan and mcaffe scan show noting but was getting malwarebytes malicisous website block a few days ago that would stop when rebooting/deleting temp internet files.. something still causing constant hang/not responding web pages. farbar files attached from just now...not sure what to do.

FRST.txt

Addition.txt

TwinHeadedEagle · February 25, 2015

Hello,

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

Before we start please read and note the following:

We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Download

Malwarebytes Anti-Rootkit to your desktop.

Double-click the icon to start the tool.
It will ask you where to extract it, then it will start.
Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
Click in the introduction screen "next" to continue.
Click in the following screen "Update" to obtain the latest malware definitions.
Once the update is complete select "Next" and click "Scan".
When the scan is finished and no malware has been found select "Exit".
If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
Open the MBAR folder and paste the content of the following files in your next reply:
- "mbar-log-{date} (xx-xx-xx).txt"
- "system-log.txt"

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

Right-click on icon and select Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
Make sure that Addition option is checked.
Press Scan button and wait.
The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

akg123456789 · February 25, 2015

scan files attached. the anti-root kit reported nothing found. Another item to note on symptoms.... My hard drive and internet traffic NEVER stop running even if not clicking anything......

FRST.txt

Addition.txt

mbar-log-2015-02-25 (10-02-36).txt

system-log.txt

TwinHeadedEagle · February 26, 2015

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

Right-click on icon and select Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
Press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

Right-click on icon and select Run as Administrator to start the tool.
Wait until the database is updated.
Accept the Terms of use and click Scan.
When finished, please click Clean.
Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.

Please upload report in your reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

fixlist.txt

akg123456789 · February 26, 2015

The fix with farbar is not completing...tried it twice and it runs for over two hours. Hangs on this file: C:\users\aarong\appdata\local\temp that file is not visible in my file explore window; don't know if hidden or not??? The log is attached. Will run the other tool next.

Fixlog.txt

akg123456789 · February 26, 2015

in addition to the issues reported in last post, I cannot successfully download adwarecleaner. Two issues:

1. Mcaffe says dangerous download that contains viruses???

2. If I try to save it to desktop anyway, window pops up says I need administrator permissions to modify this file and won't complete the download????

Stuck.....

TwinHeadedEagle · February 26, 2015

Adwcleaner is legitimate tool, disregard all warnings.

akg123456789 · February 26, 2015

I understand your point on legitimate tool....but I cannot complete the download per my note. It isn't MacAfee that is blocking it....it is saying I don't have administrative privelages to modify the file. When trying to download it is like it is trying to change the file name to add "(1)" to end of it...... tried everyway I can think of with no luck so can't run it without getting around the download issue.

akg123456789 · February 26, 2015

attached is screen shot of what I get when trying to download adwarecleaner no matter how I do it.

TwinHeadedEagle · February 26, 2015

Can you disable McAfee before proceeding?

akg123456789 · February 26, 2015

I can...but that is not a Mcaffe pop up stopping me from downloading the file.

akg123456789 · February 26, 2015

_{I can...but that is not a Mcaffe pop up stopping me from downloading the file. TO ADD: Mcaffe lets me "download anyway" via a button in their dialogue box. I posted the screenshot I'm getting that seems to be coming from windows or that website...never seen it before.}

TwinHeadedEagle · February 26, 2015

Can you try using other browser?

akg123456789 · February 27, 2015

other browser didn't work but turned off mcaffee real time scanning and it let it through so I guess Mcaffe was the issue. The adware scan showed nothing but clicked clean anyway. log files attached; created two for some reason, only ran clean once. what about the farbar fix not running to completion? what next?

AdwCleanerS0.txt

AdwCleanerR0.txt

TwinHeadedEagle · February 27, 2015

Very good. Farbar probably stuck on some temporary files.

How is your PC now?

akg123456789 · February 27, 2015

seems quicker and only had one "not responding" so far. However, still have constand hard drive running and internet traffic even if computer hasn't been touched in 20 minutes. Is that normal and what would be cause?

TwinHeadedEagle · February 27, 2015

I don't know why would this be a problem. There are processes running in background, this is system hard drive and it is normal.

akg123456789 · March 2, 2015

wanted to use a few days before responding to see how it worked. Using facebook and 3 news websites and back to some "not responding", delays when switching between tabs, Not responding after wake up computer, etc...... don't know what to think.

TwinHeadedEagle · March 2, 2015

Use the Windows Error Checking utility (Check Disk), with the options to fix file system errors and scan the disk surface for errors, attempt recovery of data and repair the disk:

Click the "Windows Orb" Start button, then click Computer.
Right-click on the drive (that would be C in your case) that you wish to check > Properties > Tools tab
In the "Error checking" section, click on Check now.
Place a checkmark in both boxes > Start.
If the disk you have chosen is the Windows system disk:
A message will notify you that a restart is necessary ask "Do you want to check for hard disk errors the next time you start your computer?".
Click Schedule disk check > OK and close all windows.
Re-start the computer. The disk will be checked when the system boots.
This will take some time to run and at times may appear stalled but just let it run.
When the disk check is complete, the system will re-start automatically and load Windows.

A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:

Click the "Windows Orb" Start button -> type "eventvwr" without the quotes -> press the key.
The Event Viewer window will open.
In the left pane, expand "Windows Logs" and then click on Application.
In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
Look in the Source column for "Wininit", with an entry corresponding to the date and time of the disk check.
Click on that Wininit entry to select it.
On the top main menu, click Action > Copy > Copy Details as Text.
Paste the contents into your next reply.

akg123456789 · March 3, 2015

Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          3/2/2015 4:21:03 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Officedell3010
Description:

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
3448832 file records processed.

File verification completed.
521 large file records processed.

0 bad file records processed.

0 EA records processed.

41 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
4151720 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
3448832 file SDs/SIDs processed.

Cleaning up 585 unused index entries from index $SII of file 0x9.
Cleaning up 585 unused index entries from index $SDH of file 0x9.
Cleaning up 585 unused security descriptors.
Security descriptor verification completed.
351445 data files processed.

CHKDSK is verifying Usn Journal...
34249720 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
3448816 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
202813405 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Windows has made corrections to the file system.

975951871 KB total disk space.
159770964 KB in 3074345 files.
   1347140 KB in 351446 indexes.
         0 KB in bad sectors.
   3580147 KB in use by the system.
     65536 KB occupied by the log file.
811253620 KB available on disk.

4096 bytes in each allocation unit.
243987967 total allocation units on disk.
202813405 allocation units available on disk.

Internal Info:
00 a0 34 00 0b 46 34 00 a5 c7 64 00 00 00 00 00 ..4..F4...d.....
69 11 00 00 29 00 00 00 00 00 00 00 00 00 00 00 i...)...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-03T00:21:03.000000000Z" />
    <EventRecordID>24998</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Officedell3010</Computer>
    <Security />
</System>
<EventData>
    <Data>