Malicious Website Protection Disabled

[AriZoNaiCe]

Hi!

 

I have been working on trying to repair a client's machine for some time now.  They have MBAM Premium, and the original infection was iLivid, which has since been removed (TDSSKiller, MBAM, MBAR, Hitman Pro, Bit Defender).  Scans all come back clean, the machine is running well (user account that was the originator of the infection is not a local admin, so that's something good...), and there appear to be no residual issues.  I feel fairly confident that there are no remaining infections, though anything is possible. :-)

 

I have followed the steps in all relevant posts I could find to re-enable Malicious Website Protection, but to no avail.  I am aware of the original issue, related to bad definitions from the CDN, but that was a few months back.  I have received the latest updates for the application and done an uninstall/reinstall, including mbam-clean.

 

If anyone can recommend a fix for this, it would be greatly appreciated.

 

Thanks!

 

-- Brian

[AriZoNaiCe]

Oh -- one addition to the above information.  I have removed any applications I thought may be causing a conflict.  Until today, the user was running MSE as their AV, since been removed and replaced with Bit Defender.  When there was no AV on the machine, I also tried enabling Malicious Website Protection, still with no luck.  CCCleaner was on the machine, but I also removed that.

[Firefox]

Hello and

Let's try this first....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Thank You,

Firefox

[AriZoNaiCe]

Hey Firefox,

 

First -- thanks for taking the time to help out!!

 

I had mentioned I already used the mbam-clean tool, so I skipped that step.  However, I saw you were looking for the CheckResults.txt file, which is generated by mbam-check, so I did run that as well.  The three files requested are attached.

 

Again, thank you!

 

-- Brian

Addition.txt

CheckResults.txt

FRST.txt

[Firefox]

First off, your welcome!

The logs still show evidence of an infection or leftovers of and infection that need to be dealt with including the BFE service that is not running on this computer and is needed in order for Malwarebytes to work correctly, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you