Malwarebytes external exception e06d7363 HELP

[007nice1]

Hi, everybody. I'm writing this thread because I've tried almost every solution to fix malwarebytes installation. I've tried the uninstallation, reboot and still get the error ''malwarebytes external exception e06d7363''. I don't know what to do. Also, my Windows Defender doesn't let me open it although I have its directory folder. This month, I've been having some pop ups of ''Zuonami3'' saying it has stopped working every time I log to my computer. It's obviously a malware. I need to install Malwarebytes in order to kill that malware. Please, I need help. I'm running Windows Vista Home Premium Service Pack 2.

Addition.txt

FRST.txt

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll try to help your with your issue.
 
     
    
Before we start please read and note the following:

• We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 

---

 
Why is your PC running without Antivirus installed?
 

---

 
Download Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

---

 
Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

[007nice1]

Okay, I've done every direction. Here are the results.

mbar-log-2015-02-17 (21-20-47).txt

system-log.txt

Addition.txt

FRST.txt

[TwinHeadedEagle]

You attached the same FRST reports as the first time. Please run FRST tool again per my instructions and attach fresh reports.

[007nice1]

Ok, here is the updated FRST. 

FRST.txt

[TwinHeadedEagle]

You're still missing new Addition.txt report.

[007nice1]

Here it is.

Addition.txt

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

fixlist.txt

[007nice1]

Here. 

Fixlog.txt

[007nice1]

Okay, I think the malware is gone, which is great, thanks! However, I still can't install Malwarebytes, the same error code. Oh, and I can now open Windows Defender. My computer is now running back like it was and no lags, no overloading!

[TwinHeadedEagle]

Let's try to uninstall it:
 
 
Uninstall outdated Malwarebytes' Anti-Malware
 
Please download MBAM-clean and save it to your desktop.

• Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool.
• It will ask you to reboot the machine - please do so.

After that follow my next instructions to download & install the newset MBAM version.
 
 
 
Scan with Malwarebytes' Anti-Malware
 
Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

[007nice1]

I still get the same error every time I try to install Malwarebytes. 

[TwinHeadedEagle]

Press the + R on your keyboard at the same time. Type cmd and click OK.

Type chkdsk C: /r

Press Enter and enter Y if it ask you.

Restart your PC and let it run.

[007nice1]

Okay, I did the command line which is chkdsk /r C: btw and, waited for the whole process, restarted, ran the MBAM clean, restarted again and still doesn't work. I still get the same error. Should I delete the MBAR folder on my desktop? Does that have anything to do with it? I don't know what else to do.

[TwinHeadedEagle]

Let's check your PC one more time:
 
 
Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[007nice1]

Okay.

Addition.txt

FRST.txt

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.
 

---

 

Fix with AdwCleaner
 
Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Wait until the database is updated.
• Accept the Terms of use and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.

Please upload report in your reply.
 
Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

fixlist.txt

[007nice1]

Okay

AdwCleanerS2.txt

Fixlog.txt

[TwinHeadedEagle]

Very good. Can you try to install MalwareBytes now?

[007nice1]

I still can't.

[TwinHeadedEagle]

Did you try to use mbam-clean tool?

[007nice1]

Yes, I did.

[TwinHeadedEagle]

We will have to work outside windows to try to fix your problem:
 
 
 
 
Please download Farbar Recovery Scan Tool and save it to a flash drive.

• Plug the flashdrive into the infected PC.
• Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computer
• Follow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.
• In the Choose Recovery Tool menu select Command Prompt.
• You will see a big black window with a blinking cursor (command prompt).
   
   
   
  Access the notepad and identify your USB drive
   
  In the Command Prompt please type in:
  

  notepad

  and press Enter.
• When the notepad opens, go to File menu.
• Select Open.
• Go to Computer and search there for your USB drive letter.
• Note down the letter and close the notepad.
   
   
   
  Scan with Farbar Recovery Scan Tool
   
  Once back in the command prompt window, please do the following:
• Type in e:\frst.exe and press Enter.
  You need to replace e with the letter of your USB drive taken from notepad!
• FRST will start to run. Give him a minute or so to load itself.
• Click Yes to Disclaimer.
• In the main console, please click Scan and wait.
• When finished it will produce a logfile named FRST.txt in the root of your pendrive and display it. Close that logfile.
   
  Transfer it to your clean machine and include it in your next reply.

[007nice1]

Okay, here it is. 

FRST.txt

[TwinHeadedEagle]

Download attached fixlist.txt and save it to your USB flashdrive as fixlist.txt
 
>>  Boot into Recovery Environment
 
 
Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....

•    Press the Fix button once and wait.
•    FRST will process fixlist.txt
•    When finished, it will produce a log fixlog.txt on your USB flashdrive.
• >>  Exit out of Recovery Environment and post me the log please.
  
   
   
  
  Uninstall outdated Malwarebytes' Anti-Malware
   
  Please download MBAM-clean and save it to your desktop.
  • Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool.
  • It will ask you to reboot the machine - please do so.
  After that follow my next instructions to download & install the newset MBAM version.
   
   
   
  Scan with Malwarebytes' Anti-Malware
   
  Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.
  Save the file to your desktop and include its content in your next reply.

fixlist.txt