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Ransomware - Trojan.Agent.ED, Trojan.Dorkbot.ED etc


Davexxx
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A Win7 Pro x64 Laptop has become infected over the past couple of days (very slow operation; protected by Malwarebytes & Vipre).   Malwarebytes log extracts are appended, with the Trojan identifications including:

Trojan.Agent.ED
Trojan.Agent.0BGen2
Exploit.Drop.70
Trojan.Dorkbot.ED

These files are on the Windows desktop (and elsewhere):

HELP_DECRYPT.HTML
HELP_DECRYPT.PNG
HELP_DECRYPT.TXT
HELP_DECRYPT.URL

And "The Windows Security Center can't be started" - MicrosoftFixit50981.msi doesn't work, nor can 'Security Center' services be started.

Any suggestions would be much appreciated.

Dave.


Detection, 12/02/2015 11:14:59, XXX, XXX-LAPTOP, Protection, Malware Protection, File, Trojan.Agent.ED, C:\Users\XXX\AppData\Local\Ommics\NmGd3.exe, Quarantine, [b57bf22b385289adefcb79a226dc0bf5]
Scan, 12/02/2015 13:38:07, SYSTEM, XXX-LAPTOP, Manual, Start:12/02/2015 13:07:15, Duration:19 min 35 sec, Threat Scan, Completed, 0 Malware Detections, 6 Non-Malware Detections,
Detection, 12/02/2015 15:21:49, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 188.165.164.184, ip-addr.es, 49572, Outbound, C:\Windows\SysWOW64\svchost.exe,
Detection, 12/02/2015 15:21:55, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 188.165.164.184, ip-addr.es, 49572, Outbound, C:\Windows\SysWOW64\svchost.exe,
Detection, 12/02/2015 15:22:01, SYSTEM, XXX-LAPTOP, Protection, Malware Protection, File, Trojan.Agent.0BGen2, C:\Users\XXX\AppData\Local\Temp\3F42.tmp, Quarantine, [ee4261bcf6940f27a6e68685de249b65]
Detection, 12/02/2015 15:22:09, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 114.202.247.141, dcmaulmembers.com, 49587, Outbound, C:\Windows\SysWOW64\svchost.exe,
Detection, 12/02/2015 15:22:15, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 114.202.247.141, dcmaulmembers.com, 49587, Outbound, C:\Windows\SysWOW64\svchost.exe,
Detection, 12/02/2015 15:22:25, XXX, XXX-LAPTOP, Protection, Malware Protection, File, Trojan.Agent.ED, C:\Users\XXX\AppData\Local\Temp\update.exe, Quarantine, [db552bf2e4a63ef818752fef49b949b7]
Detection, 12/02/2015 15:24:49, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 188.165.164.184, ip-addr.es, 49791, Outbound, C:\Windows\SysWOW64\svchost.exe,
Detection, 12/02/2015 15:26:30, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 166.78.144.80, sksqqagakeicoeso.org, 49859, Outbound, C:\Windows\SysWOW64\regsvr32.exe,
Detection, 12/02/2015 15:26:31, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 166.78.144.80, sksqqagakeicoeso.org, 49859, Outbound, C:\Windows\SysWOW64\regsvr32.exe,
Update, 12/02/2015 15:27:22, SYSTEM, XXX-LAPTOP, Manual, Malware Database, 2015.2.11.4, 2015.2.12.3,
Detection, 12/02/2015 15:27:34, SYSTEM, XXX-LAPTOP, Protection, Malware Protection, File, Exploit.Drop.70, C:\Users\XXX\AppData\Local\Temp\tmpa2d9f912\run.exe, Quarantine, [76ba2af37a101e18265d1658eb1527d9]
Detection, 12/02/2015 15:27:50, XXX, XXX-LAPTOP, Protection, Malware Protection, File, Trojan.Dorkbot.ED, C:\Users\XXX\AppData\Local\Temp\tmp2206b12f\new.exe, Quarantine, [7320c15c1575d4624cd9ed99bb46fb05]
Detection, 12/02/2015 15:36:12, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 212.117.180.190, search-inter.com, 50834, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe,
Detection, 12/02/2015 15:45:28, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 5.149.250.194, 51799, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe,
Detection, 12/02/2015 15:45:34, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 212.117.180.190, search-inter.com, 51800, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe,
Detection, 12/02/2015 15:49:22, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 216.172.61.83, appsrumors.com, 52584, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe,
Detection, 12/02/2015 15:49:22, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 212.117.180.190, search-inter.com, 52585, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe,
Detection, 12/02/2015 15:59:35, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 46.250.111.47, uociwiiqgmqwwmkq.org, 57901, Outbound, C:\Windows\SysWOW64\regsvr32.exe,
Detection, 12/02/2015 16:01:24, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 212.117.180.190, search-inter.com, 58133, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe,
Detection, 12/02/2015 16:25:33, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 216.172.61.83, newslikes.com, 52571, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe,
Detection, 12/02/2015 16:25:33, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 212.117.180.190, search-inter.com, 52583, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe,
Detection, 12/02/2015 16:30:03, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 5.149.250.194, 56096, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe,
Detection, 12/02/2015 16:30:03, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 212.117.180.190, search-inter.com, 56097, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe,
Detection, 12/02/2015 16:30:20, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 166.78.144.80, sksqqagakeicoeso.org, 56098, Outbound, C:\Windows\SysWOW64\regsvr32.exe,
Detection, 12/02/2015 16:30:20, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 166.78.144.80, sksqqagakeicoeso.org, 56098, Outbound, C:\Windows\SysWOW64\regsvr32.exe,
Detection, 12/02/2015 16:30:41, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 5.149.250.194, 56107, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe,
Detection, 12/02/2015 16:30:42, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 212.117.180.190, search-inter.com, 56108, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe,
Detection, 12/02/2015 16:33:27, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 5.149.250.194, 56162, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe,
Detection, 12/02/2015 16:33:28, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 212.117.180.190, search-inter.com, 56163, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe,
Detection, 12/02/2015 16:33:52, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 5.149.250.194, 56169, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe,
Detection, 12/02/2015 16:33:52, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 212.117.180.190, search-inter.com, 56170, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe,
Scan, 12/02/2015 16:35:10, SYSTEM, XXX-LAPTOP, Manual, Start:12/02/2015 15:27:29, Duration:29 min 50 sec, Threat Scan, Completed, 8 Malware Detections, 0 Non-Malware Detections,
Detection, 12/02/2015 16:41:08, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 212.117.180.190, search-inter.com, 49192, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe,
Detection, 12/02/2015 17:01:26, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 216.172.61.83, appsrumors.com, 56895, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe,
Detection, 12/02/2015 17:08:35, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 173.224.248.55, uociwiiqgmqwwmkq.org, 57504, Outbound, C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\updaterstartuputility.exe,
Detection, 12/02/2015 17:13:47, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 31.193.87.88, uociwiiqgmqwwmkq.org, 57732, Outbound, C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\updaterstartuputility.exe,
Detection, 12/02/2015 17:22:08, SYSTEM, XXX-LAPTOP, Protection, Malicious Website Protection, IP, 208.43.117.244, data.rtbfy.com, 58438, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe,

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Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
     
    
Before we start please read and note the following:

  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything unexpected happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  warning.gif Rules and policies
 
We won't support any piracy. 
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 


 

Your PC seems to be infected with Cryptowall virus. More info here --> http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information

 

We can remove the infection, but encrypted files will still be unusable.

 


 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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FRST.gif Fix with Farbar Recovery Scan Tool
 


icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif
icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.

fixlist.txt

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FYI: Laptop seemed to freeze after a file deletion (icons disappeared from desktop), so I forced a shut-down via power switch.

1) Reboot opened "Windows did not shut down successfully" page, so selected "Start windows normally"

2) After launch: a) "The Windows Security Center can't be started" dialog appeared via Open Action Center; b) also HELP_DECRYPT.PNG (only) was returned to the Windows desktop.

Laptop seems quicker now.

Dave.

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Yes, Malware probably tried to defend itself, but we removed majority of infection. Let's scan again:
 
 
FRST.gif Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.
 



FarbarServiceScanner.png Scan with Farbar Service Scanner

Download Farbar Service Scanner by Farbar and save it to your desktop.
  • Right-click on FarbarServiceScanner.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Make sure all of the options are checked!
  • Press Scan.
  • It will create a log (FSS.txt) in the same directory the tool is run.

Please include that log in your next reply.

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Try to download Farbar Service Scanner again. It works fine for me.
 
 
FRST.gif Fix with Farbar Recovery Scan Tool
 

icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif
icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.

fixlist.txt

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servicerepairico.png Fix with ESET Services Repair

Please download Services Repair by ESET and save it to your desktop.

  • Right-click on servicerepairico.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • If security notifications appear, click Continue or Run.
  • Accept the prompt about restoring services.
  • Once the tool has finished, you will be prompted to restart your computer. Click Yes to restart.
  • A log will be saved in the CCSupport folder the tool created on your desktop.

Please include that logfile in your next reply.

 


 

How is your PC now?

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Yes, PC should be fine now :)

 

Thank you.
 
 
 
Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)
 
 

Recommended reading:

 
 
icon_exclaim.gifMUST READ - security tips:

icon_exclaim.gifMUST READ - general maintenance:

The Importance of Software Updating:

 

 
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
 
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

Recommended additional software:

 
 
icon_arrow.gifTFC - to clean unneeded temporary files.
icon_arrow.gifMalwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gifMalwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gifMcShield - to prevent infections spread by removable media.
icon_arrow.gifUnchecky - to prevent from installing additional foistware, implemented in legitimate installations.
icon_arrow.gifAdblock - to surf the web without annoying ads! 
 
 

Post-cleanup procedures:

 

 
Download DelFix by Xplode and save it to your desktop.

  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning. 
 
 
 


My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: 
btn_donateCC_LG.gif

 

Thank you!

 
 
Stay safe,
TwinHeadedEagle   :)

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Virustotal reports:

File name: OatboSratl.fox
Detection ratio: 5 / 57

Kaspersky - UDS:DangerousObject.Multi.Generic - 20150213  
Avira - TR/Crypt.ZPACK.Gen8 - 20150213  
AVG - Inject2.BOTR - 20150213  
Bkav - HW32.Packed.C45E - 20150213  
ESET-NOD32 - a variant of Win32/Kryptik.CYGW - 20150213  
 

https://www.virustotal.com/en/file/8eb1d073516485ee9e0d079f7e33c17e7d63c68f2eadeb1c8b3138b1867fc21e/analysis/1423861508/

 

Dave.

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FRST.gif Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

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FRST.gif Fix with Farbar Recovery Scan Tool
 


icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif
icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.

fixlist.txt

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Also, there are two start-up entries (the first is new, and disabled by me)

 

No    HKCU:Run    GoluKfid    Microsoft Corporation    regsvr32.exe "C:\ProgramData\GoluKfid\OatboSratl.fox"
No    HKCU:Run    GoluKfid    Microsoft Corporation    regsvr32.exe "C:\ProgramData\GoluKfid\OatboSratl.fox"
 

Dave.

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Let's dig deeper:

 

 

 

Download 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.

  • Double-click the icon to start the tool.
  • It will ask you where to extract it, then it will start.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder and attach the content of the following files in your next reply:
    • "mbar-log-{date} (xx-xx-xx).txt"
    • "system-log.txt"


 

FRST.gif Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

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Malwarebytes Anti-Rootkit: "An error has occurred: Scan failed!" on two attempts (updated successfully) ...

 

1) Malwarebytes Anti-Rootkit - "Registry Value "AppInit_Dlls" has been found ... Press 'no' button if not sure [selected] ... if tool crashes ... restart and press "yes" ...'

"This version of Malwarebytes Anti-Rootkit requires ... to completely exit ... [OK selected] - "An error has occurred: Scan failed!" and exit

2) Launched mbar.exe - "Registry Value "AppInit_Dlls" has been found ... Press 'no' button if not sure ... if tool crashes ... restart and press "yes" [selected] ...'

"This version of Malwarebytes Anti-Rootkit requires ... to completely exit ..." [OK selected] - "An error has occurred: Scan failed!" and exit
 

So FRST scan not undertaken.

 

Dave.

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Malwarebytes Anti-Rootkit now runs without premature exit - files attached (mbar-log-2015-02-14 (11-13-34).txt & system-log.txt), plus subsequent FRST scan files (FRST.txt & Addition.txt).

 

The 3 copies of OatboSratl.fox (as per earlier screenshot, with same size, dates & paths) still remain.

 

Dave.

Addition.txt

FRST.txt

mbar-log-2015-02-14 (11-13-34).txt

system-log.txt

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