gskester Posted February 12, 2015 ID:939095 Share Posted February 12, 2015 Computer is sick and needs help! Lots of weird issues and multiple rounds of cleaning the system with the free version of Malwarebytes over the last 2 weeks. I downloaded the malware by accident. I also have attached the RootKit findings. Thanks so much! Gabesystem-log.txtmbar-log-2015-02-12 (08-44-23).txtFRST.txtAddition.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted February 12, 2015 ID:939099 Share Posted February 12, 2015 Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Before we start please read and note the following:Limit your internet access to posting here, some infections just wait to steal typed-in passwords.Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.Note that we may live in totally different time zones, what may cause some delays between answers.Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! Rules and policies We won't support any piracy. That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding! Failure to follow these guidelines will result with closing your topic and withdrawning any assistance. Your PC seems to be infected with Cryptowall virus. More info here --> http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information We can remove the infection, but encrypted files will still be unusable. Link to post Share on other sites More sharing options...
gskester Posted February 12, 2015 Author ID:939106 Share Posted February 12, 2015 Wow, that's nasty. Let's get the virus off. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted February 12, 2015 ID:939143 Share Posted February 12, 2015 Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!Right-click on icon and select Run as Administrator to start the tool.(XP users click run after receipt of Windows Security Warning - Open File).Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt.Please post it to your reply. Scan with Malwarebytes' Anti-Malware Please re-run Malwarebytes' Anti-Malware.First of all, select update.Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.Click the Scan tab, choose Threat Scan is checked and click Scan Now.If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.Upon completion of the scan (or after the reboot), click the History tab.Click Application Logs and double-click the newest Scan Log.At the bottom click Export and choose Text file.Save the file to your desktop and upload your next reply. Fix with AdwCleaner Please download AdwCleaner by Xplode and save the file to your Desktop.Right-click on icon and select Run as Administrator to start the tool.Wait until the database is updated.Accept the Terms of use and click Scan.When finished, please click Clean.Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.Please upload report in your reply. Note: Reports will be saved in your system partition, usually at C:\Adwcleanerfixlist.txt Link to post Share on other sites More sharing options...
gskester Posted February 12, 2015 Author ID:939208 Share Posted February 12, 2015 Attachments are below, thanks again.AdwCleaner.txtAnti-Malware reboot scan history.txtFixlog.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted February 12, 2015 ID:939210 Share Posted February 12, 2015 I don't know where you found this fixlog.txt, but this is not what I asked you to do. Carefully follow the first step. Link to post Share on other sites More sharing options...
gskester Posted February 13, 2015 Author ID:939239 Share Posted February 13, 2015 I followed the instructions to the letter (and saw where I messed them up). Also, I upgraded to Anti-Malware premium and I get a few messages per minute saying that a malicious website was blocked. ThanksAnti-Malware scan results.txtFixlog.txtAdwCleaner Report.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted February 13, 2015 ID:939302 Share Posted February 13, 2015 This is much better. How is your PC behaving now? Link to post Share on other sites More sharing options...
gskester Posted February 14, 2015 Author ID:939523 Share Posted February 14, 2015 Still getting malicious website blocked messages Anti-Malware Premium. They are always outbound, not inbound. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted February 14, 2015 ID:939562 Share Posted February 14, 2015 Then let's scan again: Scan with Farbar Recovery Scan Tool Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.Right-click on icon and select Run as Administrator to start the tool.(XP users click run after receipt of Windows Security Warning - Open File).Make sure that Addition option is checked.Press Scan button and wait.The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.Please upload them into your next reply. Link to post Share on other sites More sharing options...
gskester Posted February 14, 2015 Author ID:939696 Share Posted February 14, 2015 Here you go.Addition.txtFRST.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted February 14, 2015 ID:939714 Share Posted February 14, 2015 Please re-run Malwarebytes' Anti-Malware.Click the History tab.Click Application Logs and double-click the newest Protection Log.At the bottom click Export and choose Text file.Save the file to your desktop and include its content in your next reply. Link to post Share on other sites More sharing options...
gskester Posted February 14, 2015 Author ID:939727 Share Posted February 14, 2015 See attachedAnti-Malware protection log.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted February 14, 2015 ID:939750 Share Posted February 14, 2015 Are you familiar with something called OAS by Awesomnium Technologies? C:\Users\Gabe\AppData\Roaming\OAS Link to post Share on other sites More sharing options...
gskester Posted February 15, 2015 Author ID:939810 Share Posted February 15, 2015 Never heard of it. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted February 15, 2015 ID:939811 Share Posted February 15, 2015 Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!Right-click on icon and select Run as Administrator to start the tool.(XP users click run after receipt of Windows Security Warning - Open File).Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt.Please attach it to your reply.fixlist.txt Link to post Share on other sites More sharing options...
gskester Posted February 15, 2015 Author ID:939951 Share Posted February 15, 2015 Here you go.Fixlog.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted February 16, 2015 ID:940046 Share Posted February 16, 2015 Very good. How is your PC now? Link to post Share on other sites More sharing options...
gskester Posted February 17, 2015 Author ID:940391 Share Posted February 17, 2015 everything seems to be working fine now, thanks for your help. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted February 18, 2015 ID:940687 Share Posted February 18, 2015 Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself Recommended reading: MUST READ - security tips:Computer Security - a short guide to staying safer online.Simple and easy ways to keep your computer safe and secure on the InternetHow Malware Spreads - How did I get infectedMUST READ - general maintenance:What to do if your Computer is running slowly?The Importance of Software Updating: In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running. Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.How to configure and use Automatic Updates in WindowsHow to update JavaHow to update Adobe ReaderRecommended additional software: TFC - to clean unneeded temporary files.Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.McShield - to prevent infections spread by removable media.Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.Adblock - to surf the web without annoying ads! Post-cleanup procedures: Download DelFix by Xplode and save it to your desktop.Run the tool by right click on the icon and Run as administrator option.Make sure that these ones are checked:Remove disinfection toolsPurge system restoreReset system settingsPush Run.The program will run for a few seconds and display a notepad report. You do not need to attach it.The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFixTool deletes old system restore points and create a fresh system restore point after cleaning. My help is free for everybody.If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: Thank you! Stay safe,TwinHeadedEagle Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 18, 2015 Root Admin ID:940711 Share Posted February 18, 2015 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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