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Malwarebytes says all is well - but still having problems


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  • Root Admin

YOUR VERSION

Malwarebytes' Anti-Malware 1.30

Database version: 1306

CURRENT VERSION

Malwarebytes' Anti-Malware 1.37

Database version: 2195

I would recommend uninstalling your current version and restarting the computer and installing the new version: MBAM download

Then make sure you update the definition files and do a Quick Scan and post back that log.

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  • Root Admin

Please visit this webpage for instructions for downloading ComboFix to your
DESKTOP
:
how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

NOTE!!:

You must save and run
ComboFix.exe
on your DESKTOP and not from any other folder.

Also,
DO NOT
click the mouse or launch any other applications while this is running or it may stall the program

Additional links to download the tool:

Note:

The
Windows Recovery Console
will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Click
    Yes
    to allow ComboFix to continue scanning for malware.

  • When the tool is finished, it will produce a report for you.

  • Please post the
    C:\ComboFix.txt
    along with a
    new HijackThis log
    so we may continue cleaning the system.

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I've read the instructions and they seem straightforward. I have two quick questions:

1. Is it OK to run from Safe Mode with Networking - or should I go into regular mode? (I haven't tried regular mode that since I ran Malwarebytes under safe mode earlier tonight).

2. I had trouble last night running the System Restore last night - it wouldn't execute. Maybe enough has been cleaned up to fix that - but I won't know until I try. If it fails should I just go on?

Ray

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Hey - things are looking MUCH better now! It took a few iterations to get it running (name changes and a few restarts), but ComboFix found a lot of problems.

Here is the comboFix log and HiJackThis (I can actually run it under its own name in normal mode!)

Please let me know if you think there is more to do.

Ray Smith

ComboFix 09-05-29.01 - Ray 05/30/2009 2:11.1 - NTFSx86

Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.3071.2676 [GMT -5:00]

Running from: c:\documents and settings\Ray\Desktop\XXX-C0mb0Fix.exe

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat

c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat

c:\windows\system32\certstore.dat

c:\windows\system32\drivers\UACcxwnomfrxcydimj.sys

c:\windows\system32\kungsfcjwspxlo.dat

c:\windows\system32\ntalme.sys

c:\windows\system32\sysloc

c:\windows\system32\UACbsajbvcwlvovogp.dll

c:\windows\system32\UACfwlhjfctjmargul.log

c:\windows\system32\uacinit.dll

c:\windows\system32\UACnuengfqfulihjsx.dll

c:\windows\system32\UAComdeqdlkkmsahrt.dll

c:\windows\system32\UACqcixayvmvascgtl.dat

c:\windows\system32\UACqmjavarrrunpkwx.log

c:\windows\system32\UACrpwsyunlsyalmkt.dll

c:\windows\system32\UACviddfcqlluictdf.dll

c:\windows\system32\UACxnhervhhfcbocwb.log

c:\windows\Temp\3003524834.exe

c:\windows\Temp\3032743584.exe

c:\windows\Temp\3142274834.exe

c:\windows\Temp\4008993584.exe

C:\xcrashdump.dat

c:\recycler\NPROTECT\NPROTECT.LOG . . . . failed to delete

d:\recycler\NPROTECT\NPROTECT.LOG . . . . failed to delete

----- BITS: Possible infected sites -----

hxxp://binuser.fileave.com

.

((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))

.

-------\Service_UACd.sys

-------\Legacy_6to4

-------\Legacy_dhcpsrv

-------\Legacy_ntalme

-------\Service_kungsfmesgbkau

-------\Service_ntalme

((((((((((((((((((((((((( Files Created from 2009-04-28 to 2009-05-30 )))))))))))))))))))))))))))))))

.

2009-05-30 03:06 . 2009-05-26 18:20 40160 ----a-w c:\windows\system32\drivers\mbamswissarmy.sys

2009-05-30 03:06 . 2009-05-26 18:19 19096 ----a-w c:\windows\system32\drivers\mbam.sys

2009-05-30 00:40 . 2009-05-30 00:40 -------- d-----w c:\documents and settings\Jo Ann\Application Data\Malwarebytes

2009-05-29 18:59 . 2009-05-29 18:59 -------- d-----w c:\program files\Trend Micro

2009-05-29 09:28 . 2009-05-30 03:08 -------- d-----w c:\program files\Malwarebytes' Anti-Malware

2009-05-29 07:55 . 2009-05-30 03:29 -------- d-----w c:\windows\dhcp

2009-05-29 07:55 . 2009-05-29 07:55 -------- d-----w c:\program files\%windir%

2009-05-29 07:55 . 2009-05-30 07:20 96972 ----a-w c:\windows\system32\drivers\7818b47.sys

2009-05-29 07:54 . 2009-05-29 07:55 97280 ----a-w C:\jcunmna.exe

2009-05-29 07:54 . 2009-05-29 07:54 7168 ----a-w C:\hjub.exe

2009-05-27 21:43 . 2009-05-27 21:43 48128 ----a-w C:\hsyte12.exe

2009-05-19 01:15 . 2009-05-29 07:47 -------- d-----w c:\documents and settings\Ray\Local Settings\Application Data\Newsbin

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2009-05-30 07:19 . 2008-02-26 02:42 -------- d---a-w c:\documents and settings\All Users\Application Data\TEMP

2009-05-29 09:16 . 2008-02-03 21:02 -------- d-----w c:\documents and settings\All Users\Application Data\MediaMall

2009-05-29 07:47 . 2007-01-06 20:07 -------- d-----w c:\documents and settings\Ray\Application Data\Newsbin

2009-05-29 06:24 . 2006-09-17 22:55 -------- d-----w c:\documents and settings\Ray\Application Data\Azureus

2009-05-18 02:52 . 2007-10-16 05:46 -------- d-----w c:\documents and settings\Ray\Application Data\dvdcss

2009-04-27 00:31 . 2006-11-23 19:57 -------- d-----w c:\documents and settings\Ray\Application Data\ImgBurn

2009-03-17 13:03 . 2007-07-04 17:23 8224 ----a-w c:\documents and settings\Tim\Local Settings\Application Data\GDIPFONTCACHEV1.DAT

2007-01-29 04:45 . 2007-01-29 04:45 32 --sha-w c:\windows\{328DDBBF-156A-49E9-AF38-00B6F4493CC5}.dat

2007-01-29 04:42 . 2007-01-29 04:42 32 --sha-w c:\windows\{87170A4F-B99E-4D7B-A078-763B4B3E4AD1}.dat

2007-01-29 04:46 . 2007-01-29 04:46 32 --sha-w c:\windows\{A435A36E-DCFE-499D-964A-3F4E0C3CCCCF}.dat

2007-01-29 04:44 . 2007-01-29 04:44 32 --sha-w c:\windows\{BEC97F68-4F72-4BB6-B3DC-8F12B88968E4}.dat

2007-01-29 04:43 . 2007-01-29 04:43 32 --sha-w c:\windows\{D3C34D34-99F0-41C7-963F-D6F440BE3506}.dat

2007-01-29 04:43 . 2007-01-29 04:43 32 --sha-w c:\windows\{D481C6A2-2982-4F24-9BFB-B28C3D95A6B6}.dat

2007-01-29 04:43 . 2007-01-29 04:43 32 --sha-w c:\windows\{E003EBCA-FF40-496E-99B8-02CF4A4C692A}.dat

2007-01-29 04:42 . 2007-01-29 04:42 32 --sha-w c:\windows\system32\{0599F83B-903A-45DE-9D7C-4DFDBA0998F4}.dat

2007-01-29 04:46 . 2007-01-29 04:46 32 --sha-w c:\windows\system32\{20943272-026A-4EB2-B967-129068350D9A}.dat

2007-01-29 04:43 . 2007-01-29 04:43 32 --sha-w c:\windows\system32\{2BC38599-5892-48CB-8E8F-44F7F9B1AD99}.dat

2007-01-29 04:43 . 2007-01-29 04:43 32 --sha-w c:\windows\system32\{385CCE52-D4BD-4E40-8280-2643505DC20F}.dat

2007-01-29 04:44 . 2007-01-29 04:44 32 --sha-w c:\windows\system32\{70B1D750-B305-4A98-A46A-803BE1C96299}.dat

2007-01-29 04:45 . 2007-01-29 04:45 32 --sha-w c:\windows\system32\{A01F5A30-7C57-4BD0-AF1A-2DCA3A3DD584}.dat

2007-01-29 04:43 . 2007-01-29 04:43 32 --sha-w c:\windows\system32\{D9174155-43B9-46A6-93AA-C70B56F29B2C}.dat

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-06-13 68856]

"Nero PhotoShow Media Manager"="d:\progra~1\Nero\NEROPH~1\data\xtras\mssysmgr.exe" [2006-05-10 249856]

"QuickenScheduledUpdates"="d:\program files\Quicken\bagent.exe" [2006-10-30 57344]

"Yahoo! Pager"="c:\program files\Yahoo!\Messenger\YahooMessenger.exe" [2007-08-30 4670704]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"M-Audio Delta Taskbar Icon"="c:\windows\System32\DeltTray.exe" [2004-08-27 56320]

"SunJavaUpdateSched"="c:\program files\Java\jre1.5.0_10\bin\jusched.exe" [2006-11-09 49263]

"Adobe Photo Downloader"="c:\program files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe" [2007-03-09 63712]

"DAEMON Tools"="d:\program files\DAEMON Tools\daemon.exe" [2005-12-10 133016]

"StatusClient 2.6"="c:\program files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe" [2004-02-27 61440]

"TomcatStartup 2.5"="c:\program files\Hewlett-Packard\Toolbox\hpbpsttp.exe" [2004-05-11 188416]

"HPLJ Config"="c:\program files\Hewlett-Packard\hp LaserJet 1160_1320 series\SetConfig.exe" [2003-03-31 28672]

"HP Software Update"="c:\program files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe" [2004-01-07 49152]

"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-05-27 413696]

"iTunesHelper"="d:\program files\iTunes\iTunesHelper.exe" [2008-06-02 267048]

"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2008-05-03 86016]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-10-15 39792]

"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2005-04-25 36040]

"BCMSMMSG"="BCMSMMSG.exe" - c:\windows\BCMSMMSG.exe [2003-08-29 122880]

"DeltTray"="DeltTray.exe" - c:\windows\system32\DeltTray.exe [2004-08-27 56320]

"nwiz"="nwiz.exe" - c:\windows\system32\nwiz.exe [2008-05-03 1630208]

c:\documents and settings\Ray\Start Menu\Programs\Startup\

D-Link Media Server.lnk - d:\program files\D-Link Media Server109\MediaGUI.exe [2007-12-24 1499232]

c:\documents and settings\All Users\Start Menu\Programs\Startup\

Adobe Gamma Loader.lnk - c:\program files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2004-10-4 113664]

AutoStart IR.lnk - c:\program files\WinTV\Ir.exe [2008-2-17 106551]

Giganews Accelerator.lnk - d:\program files\Giganews Accelerator\GiganewsAccelerator.exe [2007-12-18 757760]

Logitech Desktop Messenger.lnk - c:\program files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe [2008-2-10 67128]

William Rainey Harper College Harper Secure VPN Connection.lnk - c:\program files\CiscoVPNClient\vpngui.exe [2008-4-18 1421328]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\wcnotify]

2008-02-05 20:32 14656 ----a-w c:\windows\system32\WcNotify.dll

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]

BootExecute REG_MULTI_SZ autocheck autochk /r \??\i:\0autocheck autochk *\0lsdelete

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\aawservice]

@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\rootrepeal.sys]

@=""

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Reader Speed Launch.lnk]

path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk

backup=c:\windows\pss\Adobe Reader Speed Launch.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^AutoStart IR.lnk]

path=c:\documents and settings\All Users\Start Menu\Programs\Startup\AutoStart IR.lnk

backup=c:\windows\pss\AutoStart IR.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Beyond TV.lnk]

path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Beyond TV.lnk

backup=c:\windows\pss\Beyond TV.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^PlexTools Professional LE.lnk]

path=c:\documents and settings\All Users\Start Menu\Programs\Startup\PlexTools Professional LE.lnk

backup=c:\windows\pss\PlexTools Professional LE.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^Ray^Start Menu^Programs^Startup^GBPVRTray.exe.lnk]

path=c:\documents and settings\Ray\Start Menu\Programs\Startup\GBPVRTray.exe.lnk

backup=c:\windows\pss\GBPVRTray.exe.lnkStartup

[HKLM\~\startupfolder\C:^Documents and Settings^Ray^Start Menu^Programs^Startup^HotSync Manager.lnk]

path=c:\documents and settings\Ray\Start Menu\Programs\Startup\HotSync Manager.lnk

backup=c:\windows\pss\HotSync Manager.lnkStartup

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]

"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\system32\\sessmgr.exe"=

"c:\\Program Files\\Logitech\\Desktop Messenger\\8876480\\Program\\LogitechDesktopMessenger.exe"=

"c:\\Program Files\\Logitech\\Logitech Harmony Remote Software 7\\HarmonyRemote.exe"=

"d:\\Program Files\\SnapStream Media\\Beyond TV\\BTVRegistrationService.exe"=

"d:\\Program Files\\SnapStream Media\\Beyond TV\\BTVLibraryService.exe"=

"d:\\Program Files\\SnapStream Media\\Beyond TV\\BTVNetworkService.exe"=

"d:\\Program Files\\SnapStream Media\\Beyond TV\\BTVRecordingEngine.exe"=

"d:\\Program Files\\SnapStream Media\\Beyond TV\\BTVGuideDataLoader.exe"=

"d:\\Program Files\\SnapStream Media\\Beyond TV\\BTVSettingsService.exe"=

"d:\\Program Files\\SnapStream Media\\Beyond TV\\BTVTaskManagerService.exe"=

"d:\\Program Files\\SnapStream Media\\Beyond TV\\BTVD3DShell.exe"=

"d:\\Program Files\\SnapStream Media\\Beyond TV\\SetupWizard.exe"=

"c:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"=

"c:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"=

"d:\\Program Files\\iTunes\\iTunes.exe"=

"d:\\Program Files\\NewsBin\\nbpro.exe"=

"c:\\Program Files\\MediaMall\\MediaMallServer.exe"=

R1 BeTwinSystem;BeTwinSystem;c:\windows\system32\drivers\BeTwinSystem.sys [2/5/2008 3:31 PM 13640]

R2 AdobeActiveFileMonitor;Adobe Active File Monitor;d:\program files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe [10/4/2004 4:47 AM 98304]

R2 MediaMall Server;MediaMall Server;c:\program files\MediaMall\MediaMallServer.exe [4/22/2008 1:41 PM 1404880]

R2 NProtectService;Norton Unerase Protection;c:\program files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE [1/28/2007 11:43 PM 135168]

R3 hcw18bda;Hauppauge WinTV 418 Driver;c:\windows\system32\drivers\hcw18bda.sys [2/17/2008 1:36 AM 367744]

S2 dnht;dnht;c:\windows\system32\drivers\gnalxx.sys --> c:\windows\system32\drivers\gnalxx.sys [?]

S2 eteyslv;eteyslv;c:\windows\system32\drivers\gsnm.sys --> c:\windows\system32\drivers\gsnm.sys [?]

S2 SageTV;SageTV;d:\program files\SageTV\SageTV\SageTVService.exe [12/10/2007 8:11 PM 1056768]

S3 HauppaugeTVServer;HauppaugeTVServer;c:\progra~1\WinTV\HCWTVS~1.EXE [2/17/2008 1:41 AM 815104]

S3 imvad_multi;NETGEAR Digital Entertainer Virtual Audio Device;c:\windows\system32\drivers\imvad.sys [5/25/2007 12:48 PM 22856]

S3 PortReporter;Port Reporter;c:\program files\PortReporter\PortReporter.exe [12/31/2007 1:12 PM 90183]

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost - NetSvcs

NativeTS

.

Contents of the 'Scheduled Tasks' folder

2009-05-28 c:\windows\Tasks\AppleSoftwareUpdate.job

- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-04-11 22:57]

2009-05-26 c:\windows\Tasks\Norton AntiVirus - Scan my computer.job

- c:\progra~1\NORTON~1\NORTON~1\NAVW32.exe [2002-08-20 04:24]

2009-05-25 c:\windows\Tasks\Norton SystemWorks One Button Checkup.job

- c:\program files\Norton SystemWorks\OBC.exe [2002-08-30 03:30]

2009-05-28 c:\windows\Tasks\SmartDefrag.job

- d:\program files\IObit\IObit SmartDefrag\IObit SmartDefrag.exe [2009-01-17 19:15]

2009-05-30 c:\windows\Tasks\Symantec NetDetect.job

- c:\program files\Symantec\LiveUpdate\NDETECT.EXE [2007-01-29 15:04]

.

- - - - ORPHANS REMOVED - - - -

HKLM-Run-Malwarebytes Anti-Malware (reboot) - c:\program files\Malwarebytes' Anti-Malware\mbam.exe

SafeBoot-procexp90.sys

.

------- Supplementary Scan -------

.

uStart Page = hxxp://my.yahoo.com/

uSearch Page = hxxp://www.google.com

uSearch Bar = hxxp://www.google.com/ie

mDefault_Search_URL = hxxp://www.google.com/ie

uInternet Settings,ProxyOverride = *.local;<local>

uInternet Settings,ProxyServer = http=localhost:7171

uSearchAssistant = hxxp://www.google.com/ie

uSearchURL,(Default) = hxxp://www.google.com/search?q=%s

mSearchAssistant = hxxp://www.google.com/ie

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll

DPF: {CAFECAFE-0013-0001-0028-ABCDEFABCDEF} - hxxp://otho.harpercollege.edu:9090/forms/jinitiator/jinit13128.exe

FF - ProfilePath - c:\documents and settings\Ray\Application Data\Mozilla\Firefox\Profiles\e1cvdeg2.default\

FF - prefs.js: browser.search.selectedEngine - Google

FF - prefs.js: browser.startup.homepage - hxxp://my.yahoo.com/

FF - component: d:\program files\Mozilla Firefox\components\xpinstal.dll

FF - component: d:\program files\Mozilla Firefox\extensions\talkback@mozilla.org\components\qfaservices.dll

.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2009-05-30 02:19

Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\7818b47]

"ImagePath"="\SystemRoot\System32\drivers\7818b47.sys"

.

--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_USERS\s-1-5-21-1960408961-261903793-839522115-1003\Software\Microsoft\Windows\CurrentVersion\UnreadMail]

@Denied: (Full) (LocalSystem)

[HKEY_USERS\s-1-5-21-1960408961-261903793-839522115-1003\Software\Microsoft\Windows\CurrentVersion\UnreadMail\rds1@rcn.com]

"MessageCount"=dword:00005921

"TimeStamp"=hex:1a,e6,22,49,99,de,c9,01

"Application"="\"d:\\PROGRA~1\\MOZILLA\\THUNDE~1\\THUNDE~1.EXE\" -p Default User -mail"

[HKEY_USERS\s-1-5-21-1960408961-261903793-839522115-1003\Software\Microsoft\Windows\CurrentVersion\UnreadMail\rds1@wwa.com]

"MessageCount"=dword:000014f8

"TimeStamp"=hex:24,18,f6,b1,4a,17,c7,01

"Application"="\"d:\\PROGRA~1\\MOZILLA\\THUNDE~1\\THUNDE~1.EXE\" -p Default User -mail"

.

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(1088)

c:\windows\system32\wcnotify.dll

- - - - - - - > 'explorer.exe'(2556)

c:\windows\system32\WPDShServiceObj.dll

c:\windows\system32\PortableDeviceTypes.dll

c:\windows\system32\PortableDeviceApi.dll

.

------------------------ Other Running Processes ------------------------

.

c:\program files\Common Files\Symantec Shared\ccEvtMgr.exe

d:\program files\Lavasoft\Ad-Aware 2007\aawservice.exe

c:\windows\system32\LEXBCES.EXE

c:\windows\system32\LEXPPS.EXE

c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

c:\program files\CiscoVPNClient\cvpnd.exe

c:\progra~1\NORTON~1\SPEEDD~1\NOPDB.EXE

d:\program files\TVersity\Media Server\MediaServer.exe

d:\program files\RealVNC\VNC4\winvnc4.exe

c:\windows\system32\wcsdmxp.exe

c:\windows\system32\wscntfy.exe

c:\windows\system32\rundll32.exe

c:\program files\Yahoo!\Messenger\Ymsgr_tray.exe

c:\program files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe

c:\program files\iPod\bin\iPodService.exe

d:\program files\D-Link Media Server109\MediaServer.exe

.

**************************************************************************

.

Completion time: 2009-05-30 2:30 - machine was rebooted

ComboFix-quarantined-files.txt 2009-05-30 07:28

Pre-Run: 8,051,798,016 bytes free

Post-Run: 10,587,152,384 bytes free

268 --- E O F --- 2008-01-25 03:18

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 2:46:06 AM, on 5/30/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

D:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe

C:\WINDOWS\system32\LEXBCES.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\LEXPPS.EXE

D:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\CiscoVPNClient\cvpnd.exe

C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE

C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe

C:\WINDOWS\System32\svchost.exe

D:\Program Files\TVersity\Media Server\MediaServer.exe

D:\Program Files\RealVNC\VNC4\WinVNC4.exe

C:\Program Files\MediaMall\MediaMallServer.exe

C:\WINDOWS\System32\wcsdmxp.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\BCMSMMSG.exe

C:\WINDOWS\System32\DeltTray.exe

C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe

D:\Program Files\DAEMON Tools\daemon.exe

C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe

C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe

D:\Program Files\iTunes\iTunesHelper.exe

C:\WINDOWS\system32\RUNDLL32.EXE

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

D:\PROGRA~1\Nero\NEROPH~1\data\xtras\mssysmgr.exe

D:\Program Files\Quicken\bagent.exe

C:\Program Files\WinTV\Ir.exe

D:\Program Files\Giganews Accelerator\GiganewsAccelerator.exe

C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe

C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe

C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe

C:\WINDOWS\System32\svchost.exe

D:\Program Files\D-Link Media Server109\MediaGUI.exe

C:\Program Files\iPod\bin\iPodService.exe

D:\Program Files\D-Link Media Server109\MediaServer.exe

C:\WINDOWS\explorer.exe

C:\WINDOWS\system32\notepad.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:7171

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)

O4 - HKLM\..\Run: [bCMSMMSG] BCMSMMSG.exe

O4 - HKLM\..\Run: [M-Audio Delta Taskbar Icon] C:\WINDOWS\System32\DeltTray.exe

O4 - HKLM\..\Run: [DeltTray] DeltTray.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"

O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"

O4 - HKLM\..\Run: [DAEMON Tools] "D:\Program Files\DAEMON Tools\daemon.exe" -lang 1033

O4 - HKLM\..\Run: [statusClient 2.6] C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto

O4 - HKLM\..\Run: [TomcatStartup 2.5] C:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe

O4 - HKLM\..\Run: [HPLJ Config] C:\Program Files\Hewlett-Packard\hp LaserJet 1160_1320 series\SetConfig.exe -c Direct -p DOT4_001 -pn "hp LaserJet 1320 PCL 6" -n 1 -l 1033 -sl 120000

O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [Nero PhotoShow Media Manager] D:\PROGRA~1\Nero\NEROPH~1\data\xtras\mssysmgr.exe

O4 - HKCU\..\Run: [QuickenScheduledUpdates] D:\Program Files\Quicken\bagent.exe

O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet

O4 - Startup: D-Link Media Server.lnk = D:\Program Files\D-Link Media Server109\MediaGUI.exe

O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: AutoStart IR.lnk = C:\Program Files\WinTV\Ir.exe

O4 - Global Startup: Giganews Accelerator.lnk = D:\Program Files\Giganews Accelerator\GiganewsAccelerator.exe

O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe

O4 - Global Startup: William Rainey Harper College Harper Secure VPN Connection.lnk = C:\Program Files\CiscoVPNClient\vpngui.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB

O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab

O16 - DPF: {CAFECAFE-0013-0001-0026-ABCDEFABCDEF} (JInitiator 1.3.1.26) -

O16 - DPF: {CAFECAFE-0013-0001-0028-ABCDEFABCDEF} (JInitiator 1.3.1.28) - http://otho.harpercollege.edu:9090/forms/j.../jinit13128.exe

O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll

O20 - Winlogon Notify: wcnotify - C:\WINDOWS\SYSTEM32\wcnotify.dll

O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - D:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe

O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - D:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe

O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown owner - C:\WINDOWS\

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe

O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\CiscoVPNClient\cvpnd.exe

O23 - Service: GB-PVR Recording Service - WelltonWay - D:\Program Files\devnz\gbpvr\GBPVRRecordingService.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: HauppaugeTVServer - Hauppauge Computer Works - C:\PROGRA~1\WinTV\HCWTVS~1.EXE

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE

O23 - Service: MediaMall Server - MediaMall Technologies, Inc. - C:\Program Files\MediaMall\MediaMallServer.exe

O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe

O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE

O23 - Service: Port Reporter (PortReporter) - Unknown owner - C:\Program Files\PortReporter\portreporter.exe

O23 - Service: SageTV - SageTV, LLC - D:\Program Files\SageTV\SageTV\SageTVService.exe

O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe

O23 - Service: BeTwin Terminal Services (TermService) - ThinSoft Pte Ltd. - C:\WINDOWS\System32\wcsdmxp.exe

O23 - Service: TVersityMediaServer - Unknown owner - D:\Program Files\TVersity\Media Server\MediaServer.exe

O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - D:\Program Files\RealVNC\VNC4\WinVNC4.exe

--

End of file - 10023 bytes

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  • Root Admin

STEP 01

Download but do not yet run ComboFix

If you have a previous version of Combofix.exe, delete it and download a fresh copy.

Download it to your DESKTOP - it MUST run from the Desktop

download.bleepingcomputer.com/sUBs/ComboFix.exe

subs.geekstogo.com/ComboFix.exe

Using your mouse, Highlight and then Right-click | Copy the entire contents of the Code box below, including blank lines

KILLALL::

AtJob::

Driver::
dnht
eteyslv
7818b47

File::
c:\windows\system32\drivers\7818b47.sys
C:\jcunmna.exe
C:\hjub.exe
C:\hsyte12.exe
c:\windows\system32\drivers\gnalxx.sys
c:\windows\system32\drivers\gsnm.sys

Registry::
[-HKEY_LOCAL_MACHINE\System\ControlSet001\Services\7818b47]

RegLock::
[HKEY_USERS\s-1-5-21-1960408961-261903793-839522115-1003\Software\Microsoft\Windows\CurrentVersion\UnreadMail]
[HKEY_USERS\s-1-5-21-1960408961-261903793-839522115-1003\Software\Microsoft\Windows\CurrentVersion\UnreadMail\rds1@rcn.com]
[HKEY_USERS\s-1-5-21-1960408961-261903793-839522115-1003\Software\Microsoft\Windows\CurrentVersion\UnreadMail\rds1@wwa.com]

Open a new Notepad session (Do not use a Word Processor or WordPad). Click "Format" and be certain that Word Wrap is not enabled. Right-click | Paste the Code box contents from above into Notepad. Click File, Save as..., and set the location to your Desktop, and enter (including quotation marks) as the filename: "CFscript.txt" .

Using your mouse, drag the new file CFscript.txt and drop it on the Combo-Fix.exe icon as shown:

CFScript.gif

  • Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.
  • Disconnect from the Internet.
  • Disable your Antivirus software. If it has Script Blocking features, please disable these as well.
  • A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix.
  • It may identify that Recovery Console is not installed. Please accept when asked if you wish it to be installed.
    When the scan completes Notepad will open with with your results log open. Do a File, Exit.

A caution - Do not run Combofix more than once. Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.

Post back the Combofix log on your next reply.

STEP 02

With all other applications closed (Taskbar empty), open HijackThis again

and run Do a system scan only and place a check mark on the following items.

  • R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:7171
  • R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>
    Then Quit All Browsers including the one you're reading this in now.
    Then click on Fix checked and then quit HJT

STEP 03

Update and Scan with Malwarebytes' Anti-Malware

  • Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)
  • Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.
    • Update Malwarebytes' Anti-Malware
    • Select the Update tab
    • Click Update

    [*]When the update is complete, select the Scanner tab

    [*]Select Perform quick scan, then click Scan.

    [*]When the scan is complete, click OK, then Show Results to view the results.

    [*]Be sure that everything is checked, and click Remove Selected.

    [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply

    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Then post back the MBAM log and a new Hijackthis log.

STEP 04

Download
DDS
and save it to your desktop

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click
dds.scr
to run the tool.

When done, the
DDS.txt
will open.

Click Yes at the next prompt for Optional Scan.
    When done, DDS will open two (2) logs:

  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply:
    DDS.txt
    and
    Attach.txt

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I ran combofix and it found some more problems. It said it was getting ready to reboot and to let Combofix do that - but now it's hung!

I have had a blank desktop and an hourglass - for several hours now. It must have been close to rebooting when it hung, as the printer made its little noise as usually does just before rebooting - but with all the warnings about not disturbing ComboFix, I'm not sure what to do now.

I assume all I can do is hit the power button?

Ray

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  • Root Admin

Looks pretty good now.

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

J2SE Runtime Environment 5.0 Update 10

J2SE Runtime Environment 5.0 Update 6

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

  • Double-click on JavaRa.exe to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location and post it back when you reply
    Then look for the following Java folders and if found delete them.
    C:\Program Files\Java
    C:\Program Files\Common Files\Java
    C:\Windows\Sun
    C:\Documents and Settings\All Users\Application Data\Java
    C:\Documents and Settings\All Users\Application Data\Sun\Java
    C:\Documents and Settings\username\Application Data\Java
    C:\Documents and Settings\username\Application Data\Sun\Java

Please run the following to remove any tools that might have been used during the scaning and cleaning of your system.

STEP A

Uninstall ComboFix.exe

  • Click
    START
    then
    RUN
  • Now type
    Combofix /u
    (if you renamed Combofix.exe use that name instead)
    in the runbox and click OK. Note the
    space
    between the
    X
    and the
    /U
    , it needs to be there.

  • CF_Cleanup.png


  • When shown the disclaimer, Select "2"

Remove this folder C:\QooBox if the uninstall instructions don't work and delete Combofix.exe AND check your system time and reset if needed

STEP B

Uninstall GMER

Click on
START - RUN
and type in or copy/paste
%windir%\gmer_uninstall.cmd
to remove GMER.

STEP C

Uninstall other tools

Please
Download
OTMoveIt3
by Old Timer
and save it to your
Desktop
.
  • Double-click
    OTMoveIt3.exe
    to run it.
  • While connected to the Internet, Click on the green
    CleanUp!
    button and it will populate a list of items to clean from your system that we used or may have used.

  • It should ask if you want to clean up, select Yes and allow the system to clean up these items.

    NOW
    please reboot your computer to finish the cleanup process

    Download and install CCleaner
  • CCleaner
  • Double-click on the downloaded file "ccsetup219.exe" and install the application.
  • Keep the default installation folder "C:\Program Files\CCleaner"
  • Uncheck "Add CCleaner Yahoo! Toolbar and use CCleaner from your browser"
  • Click finish when done and close ALL PROGRAMS
  • Start the CCleaner program.
  • Click on Registry and Uncheck Registry Integrity so that it does not run (basically the very top, uncheck it)
  • Click on Options - Advanced and Uncheck "Only delete files in Windows Temp folders older than 48 hours"
  • Click back to Cleaner and under SYSTEM uncheck the Memory Dumps and Windows Log Files
  • Click on Run Cleaner button on the bottom right side of the program.
  • Click OK to any prompts

Download and Update Java Runtime

The most current version of Sun Java is: Java Runtime Environment (JRE) 6 Update 14.

  • Go to http://java.sun.com/javase/downloads/index.jsp
  • Go to Java Runtime Environment (JRE) 6 Update 14 about half way down the page and click on the Download button.
  • In Platform box choose Windows.
  • Check the box to Accept License Agreement and click Continue.
  • Click on Windows Offline Installation, click on the link under it which says jre-6u14-windows-i586.exe and save the downloaded file to your desktop.
  • Install the new version by running the newly-downloaded file with the java icon which will be on your desktop, and follow the on-screen instructions.
  • Uncheck the Toolbar button (unless you want the toolbar)
  • Reboot your computer

Then let's double-check all is okay by doing an Online Anti-Virus scan.

This will take a long time so grab something to eat and sit back and watch a show or something while it runs as it will take a while to run.

Run Kaspersky Online AV Scanner

Please go to Kaspersky website and perform an online antivirus scan.

  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
      Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases

    [*]Click on My Computer under Scan and then put the kettle on!

    [*]Once the scan is complete, it will display the results. Click on View Scan Report.

    [*]You will see a list of infected items there. Click on Save Report As....

    [*]Save this report to a convenient place like your Desktop. Change the Files of type to Text file (.txt) before clicking on the Save button.

    [*]Copy and paste the report into your next reply along with a fresh HJT log and a description of how your PC is behaving.

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  • Root Admin

Please update MBAM and do another Quick Scan now and post back that log.

These files should be detected and removed. If MBAM does not detect them then please zip them up and attach them so that we can see why they're not being detected.

c:\windows\system32\dpcxool64.sys

c:\windows\system32\sopidkc.exe

c:\windows\system32\tpsaxyd.exe

Update and Scan with Malwarebytes' Anti-Malware

  • Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)
  • Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.
    • Update Malwarebytes' Anti-Malware
    • Select the Update tab
    • Click Update

    [*]When the update is complete, select the Scanner tab

    [*]Select Perform quick scan, then click Scan.

    [*]When the scan is complete, click OK, then Show Results to view the results.

    [*]Be sure that everything is checked, and click Remove Selected.

    [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply

    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Then post back the MBAM log and a new Hijackthis log.

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  • Staff

I did some checking and we can work with this type of naming flawlessly .

I have talked to a few other experts on this and they believe that this folder name is the result of a failed install .

In any event we will not allow this folder name as of the next update .

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I assume that the installation of the virus is what failed? Odd that Kaspersky listed three of the four files as belonging to /windows/system32, while windows explorer and MBAM did not.

I haven't tried to remove anything so far. Should I sit tight with this for now until a new update is available? I can try something out if you want me to.

Ray

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  • Root Admin

Please update and scan again as shown below. Then browse to C:\Program Files and see if that folder and those files have been removed. MBAM should now detect and remove them with this new update.

Update and Scan with Malwarebytes' Anti-Malware

  • Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)
  • Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.
    • Update Malwarebytes' Anti-Malware
    • Select the Update tab
    • Click Update

    [*]When the update is complete, select the Scanner tab

    [*]Select Perform quick scan, then click Scan.

    [*]When the scan is complete, click OK, then Show Results to view the results.

    [*]Be sure that everything is checked, and click Remove Selected.

    [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply

    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Then post back the MBAM log and a new Hijackthis log.

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Ran MBAM and the directory, and files are all deleted, including the zip file I created to package up and send to you. Glad to find something you can add to the database! Anything else I should do? Another Kaspersky run?

Ray

Here are the MBAM and HijackThis logs

Malwarebytes' Anti-Malware 1.37

Database version: 2217

Windows 5.1.2600 Service Pack 2

6/2/2009 9:30:35 PM

mbam-log-2009-06-02 (21-30-35).txt

Scan type: Quick Scan

Objects scanned: 104661

Time elapsed: 4 minute(s), 51 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 2

Files Infected: 5

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

C:\Program Files\%windir% (Backdoor.Bot) -> Quarantined and deleted successfully.

c:\program files\%windir%\system32 (Backdoor.Bot) -> Quarantined and deleted successfully.

Files Infected:

c:\program files\%windir%\system32\comsa32.sys (Backdoor.Bot) -> Quarantined and deleted successfully.

c:\program files\%windir%\system32\dpcxool64.sys (Backdoor.Bot) -> Quarantined and deleted successfully.

c:\program files\%windir%\system32\InfectedFiles.zip (Backdoor.Bot) -> Quarantined and deleted successfully.

c:\program files\%windir%\system32\sopidkc.exe (Backdoor.Bot) -> Quarantined and deleted successfully.

c:\program files\%windir%\system32\tpsaxyd.exe (Backdoor.Bot) -> Quarantined and deleted successfully.

HiJackThis Log

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 9:42:12 PM, on 6/2/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

D:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe

C:\WINDOWS\system32\LEXBCES.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\LEXPPS.EXE

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\BCMSMMSG.exe

C:\WINDOWS\System32\DeltTray.exe

C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe

D:\Program Files\DAEMON Tools\daemon.exe

C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe

C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe

D:\Program Files\iTunes\iTunesHelper.exe

C:\WINDOWS\system32\RUNDLL32.EXE

C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

D:\PROGRA~1\Nero\NEROPH~1\data\xtras\mssysmgr.exe

D:\Program Files\Quicken\bagent.exe

C:\Program Files\WinTV\Ir.exe

D:\Program Files\Giganews Accelerator\GiganewsAccelerator.exe

C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe

D:\Program Files\D-Link Media Server109\MediaGUI.exe

C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe

D:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe

C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\CiscoVPNClient\cvpnd.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE

C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe

C:\WINDOWS\System32\svchost.exe

D:\Program Files\TVersity\Media Server\MediaServer.exe

D:\Program Files\D-Link Media Server109\MediaServer.exe

D:\Program Files\RealVNC\VNC4\WinVNC4.exe

C:\Program Files\MediaMall\MediaMallServer.exe

C:\WINDOWS\System32\wcsdmxp.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

O2 - BHO: Java Plug-In 2 SSV Helper - {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)

O4 - HKLM\..\Run: [bCMSMMSG] BCMSMMSG.exe

O4 - HKLM\..\Run: [M-Audio Delta Taskbar Icon] C:\WINDOWS\System32\DeltTray.exe

O4 - HKLM\..\Run: [DeltTray] DeltTray.exe

O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"

O4 - HKLM\..\Run: [DAEMON Tools] "D:\Program Files\DAEMON Tools\daemon.exe" -lang 1033

O4 - HKLM\..\Run: [statusClient 2.6] C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto

O4 - HKLM\..\Run: [TomcatStartup 2.5] C:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe

O4 - HKLM\..\Run: [HPLJ Config] C:\Program Files\Hewlett-Packard\hp LaserJet 1160_1320 series\SetConfig.exe -c Direct -p DOT4_001 -pn "hp LaserJet 1320 PCL 6" -n 1 -l 1033 -sl 120000

O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [Nero PhotoShow Media Manager] D:\PROGRA~1\Nero\NEROPH~1\data\xtras\mssysmgr.exe

O4 - HKCU\..\Run: [QuickenScheduledUpdates] D:\Program Files\Quicken\bagent.exe

O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet

O4 - Startup: D-Link Media Server.lnk = D:\Program Files\D-Link Media Server109\MediaGUI.exe

O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: AutoStart IR.lnk = C:\Program Files\WinTV\Ir.exe

O4 - Global Startup: Giganews Accelerator.lnk = D:\Program Files\Giganews Accelerator\GiganewsAccelerator.exe

O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe

O4 - Global Startup: William Rainey Harper College Harper Secure VPN Connection.lnk = C:\Program Files\CiscoVPNClient\vpngui.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O11 - Options group: [java_sun] Java (Sun)

O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB

O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab

O16 - DPF: {CAFECAFE-0013-0001-0026-ABCDEFABCDEF} (JInitiator 1.3.1.26) -

O16 - DPF: {CAFECAFE-0013-0001-0028-ABCDEFABCDEF} (JInitiator 1.3.1.28) - http://otho.harpercollege.edu:9090/forms/j.../jinit13128.exe

O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll

O20 - Winlogon Notify: wcnotify - C:\WINDOWS\SYSTEM32\wcnotify.dll

O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - D:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe

O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - D:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe

O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown owner - C:\WINDOWS\

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe

O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\CiscoVPNClient\cvpnd.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: HauppaugeTVServer - Hauppauge Computer Works - C:\PROGRA~1\WinTV\HCWTVS~1.EXE

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (javaquickstarterservice) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE

O23 - Service: MediaMall Server - MediaMall Technologies, Inc. - C:\Program Files\MediaMall\MediaMallServer.exe

O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe

O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE

O23 - Service: Port Reporter (PortReporter) - Unknown owner - C:\Program Files\PortReporter\portreporter.exe

O23 - Service: SageTV - SageTV, LLC - D:\Program Files\SageTV\SageTV\SageTVService.exe

O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe

O23 - Service: BeTwin Terminal Services (TermService) - ThinSoft Pte Ltd. - C:\WINDOWS\System32\wcsdmxp.exe

O23 - Service: TVersityMediaServer - Unknown owner - D:\Program Files\TVersity\Media Server\MediaServer.exe

O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - D:\Program Files\RealVNC\VNC4\WinVNC4.exe

--

End of file - 9800 bytes

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  • Root Admin

You should be able to uninstall Kaspersky now, but if you like you can run another scan first before removal. Disable your Symantec AV first.

Then update your Symantec AV and do a Full System scan and let me know if it finds anything or not. Otherwise it looks pretty good now.

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Here is the results of the Kaspersky Online run, MBAM run, and Hijacjk This. I think it looks OK . The only thing it found were either in mail files (which I will handle later) and in quarantined or System restore archives. My Norton is way out of date so I'm dumping that and will buy your full blown Malwarebytes and install a copy of Kaspersky.

I assume that Malwarebytes and Kaspersky complement each other rather than conflict, right?

I can't thank you enough for all your help and direction on this. My system would be a mess without your help!

Ray Smith

--------------------------------------------------------------------------------

KASPERSKY ONLINE SCANNER 7.0 REPORT

Wednesday, June 3, 2009

Operating System: Microsoft Windows XP Professional Service Pack 2 (build 2600)

Kaspersky Online Scanner version: 7.0.26.13

Program database last update: Wednesday, June 03, 2009 14:58:48

Records in database: 2301712

--------------------------------------------------------------------------------

Scan settings:

Scan using the following database: extended

Scan archives: yes

Scan mail databases: yes

Scan area - My Computer:

A:\

C:\

D:\

E:\

X:\

Y:\

Scan statistics:

Files scanned: 164618

Threat name: 16

Infected objects: 27

Suspicious objects: 14

Duration of the scan: 04:17:32

File name / Threat name / Threats count

D:\Program Files\RealVNC\VNC4\WinVNC4.exe/D:\Program Files\RealVNC\VNC4\WinVNC4.exe Infected: not-a-virus:RemoteAdmin.Win32.WinVNC.4 1

C:\Documents and Settings\Ray\.housecall6.6\Quarantine\SetupDTSB.exe.bac_a01948 Infected: not-a-virus:WebToolbar.Win32.WhenU.a 1

C:\Documents and Settings\Ray\My Documents\My Downloads\RealVNC\vnc-4_1_2-x86_win32.exe Infected: not-a-virus:RemoteAdmin.Win32.WinVNC.4 4

C:\Program Files\Norton SystemWorks\Norton AntiVirus\Quarantine\19AE7F7C Infected: Email-Worm.Win32.Zhelatin.u 1

C:\Program Files\Norton SystemWorks\Norton AntiVirus\Quarantine\753529A0.zip Infected: Exploit.Java.Gimsh.a 1

C:\System Volume Information\_restore{87634BB3-9319-41C2-81AC-62CFF353E6DB}\RP1143\A0137433.SYS Infected: Trojan.Win32.Agent2.kcw 1

C:\System Volume Information\_restore{87634BB3-9319-41C2-81AC-62CFF353E6DB}\RP1143\A0137434.exe Infected: Trojan-Downloader.Win32.Delf.tzm 1

C:\System Volume Information\_restore{87634BB3-9319-41C2-81AC-62CFF353E6DB}\RP1143\A0137435.exe Infected: Trojan.Win32.Agent.cjru 1

D:\Program Files\RealVNC\VNC4\vncconfig.exe Infected: not-a-virus:RemoteAdmin.Win32.WinVNC.4 1

D:\Program Files\RealVNC\VNC4\vncviewer.exe Infected: not-a-virus:RemoteAdmin.Win32.WinVNC.4 1

D:\Program Files\RealVNC\VNC4\winvnc4.exe Infected: not-a-virus:RemoteAdmin.Win32.WinVNC.4 1

D:\Program Files\RealVNC\VNC4\wm_hooks.dll Infected: not-a-virus:RemoteAdmin.Win32.WinVNC.4 1

D:\RDS\Mozilla\Thunderbird\Default User\snqb5ln0.slt\Mail\pop.rcn.com\Inbox Suspicious: Trojan-Spy.HTML.Fraud.gen 14

D:\RDS\Mozilla\Thunderbird\Default User\snqb5ln0.slt\Mail\pop.rcn.com\Inbox Infected: Email-Worm.Win32.Luder.a 3

D:\RDS\Mozilla\Thunderbird\Default User\snqb5ln0.slt\Mail\pop.rcn.com\Inbox Infected: Email-Worm.Win32.Zhelatin.a 1

D:\RDS\Mozilla\Thunderbird\Default User\snqb5ln0.slt\Mail\pop.rcn.com\Inbox Infected: Email-Worm.Win32.Banwarum.l 1

D:\RDS\Mozilla\Thunderbird\Default User\snqb5ln0.slt\Mail\pop.rcn.com\Inbox Infected: Email-Worm.Win32.Zhelatin.h 1

D:\RDS\Mozilla\Thunderbird\Default User\snqb5ln0.slt\Mail\pop.rcn.com\Inbox Infected: Email-Worm.Win32.Zhelatin.k 2

D:\RDS\Mozilla\Thunderbird\Default User\snqb5ln0.slt\Mail\pop.rcn.com\Inbox Infected: Email-Worm.Win32.Zhelatin.m 1

D:\RDS\Mozilla\Thunderbird\Default User\snqb5ln0.slt\Mail\pop.rcn.com\Inbox Infected: Email-Worm.Win32.Zhelatin.o 2

D:\RDS\Mozilla\Thunderbird\Default User\snqb5ln0.slt\Mail\pop.rcn.com\Inbox Infected: Trojan-Downloader.Win32.Tibs.kj 1

The selected area was scanned.

Malwarebytes' Anti-Malware 1.37

Database version: 2217

Windows 5.1.2600 Service Pack 2

6/4/2009 2:11:23 AM

mbam-log-2009-06-04 (02-11-23).txt

Scan type: Quick Scan

Objects scanned: 104625

Time elapsed: 4 minute(s), 22 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 2:12:10 AM, on 6/4/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

D:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe

C:\WINDOWS\system32\LEXBCES.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\LEXPPS.EXE

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\BCMSMMSG.exe

C:\WINDOWS\System32\DeltTray.exe

C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe

D:\Program Files\DAEMON Tools\daemon.exe

C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe

C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe

D:\Program Files\iTunes\iTunesHelper.exe

C:\WINDOWS\system32\RUNDLL32.EXE

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

D:\PROGRA~1\Nero\NEROPH~1\data\xtras\mssysmgr.exe

D:\Program Files\Quicken\bagent.exe

C:\Program Files\WinTV\Ir.exe

D:\Program Files\Giganews Accelerator\GiganewsAccelerator.exe

C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe

D:\Program Files\D-Link Media Server109\MediaGUI.exe

C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe

D:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe

C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\CiscoVPNClient\cvpnd.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE

C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe

C:\WINDOWS\System32\svchost.exe

D:\Program Files\TVersity\Media Server\MediaServer.exe

D:\Program Files\D-Link Media Server109\MediaServer.exe

D:\Program Files\RealVNC\VNC4\WinVNC4.exe

C:\Program Files\MediaMall\MediaMallServer.exe

C:\WINDOWS\System32\wcsdmxp.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\System32\svchost.exe

D:\Program Files\Azureus\Azureus.exe

D:\Program Files\Mozilla Firefox\firefox.exe

C:\WINDOWS\system32\NOTEPAD.EXE

C:\WINDOWS\system32\NOTEPAD.EXE

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\WINDOWS\system32\NOTEPAD.EXE

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

O2 - BHO: Java Plug-In 2 SSV Helper - {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)

O4 - HKLM\..\Run: [bCMSMMSG] BCMSMMSG.exe

O4 - HKLM\..\Run: [M-Audio Delta Taskbar Icon] C:\WINDOWS\System32\DeltTray.exe

O4 - HKLM\..\Run: [DeltTray] DeltTray.exe

O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"

O4 - HKLM\..\Run: [DAEMON Tools] "D:\Program Files\DAEMON Tools\daemon.exe" -lang 1033

O4 - HKLM\..\Run: [statusClient 2.6] C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto

O4 - HKLM\..\Run: [TomcatStartup 2.5] C:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe

O4 - HKLM\..\Run: [HPLJ Config] C:\Program Files\Hewlett-Packard\hp LaserJet 1160_1320 series\SetConfig.exe -c Direct -p DOT4_001 -pn "hp LaserJet 1320 PCL 6" -n 1 -l 1033 -sl 120000

O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [Nero PhotoShow Media Manager] D:\PROGRA~1\Nero\NEROPH~1\data\xtras\mssysmgr.exe

O4 - HKCU\..\Run: [QuickenScheduledUpdates] D:\Program Files\Quicken\bagent.exe

O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet

O4 - Startup: D-Link Media Server.lnk = D:\Program Files\D-Link Media Server109\MediaGUI.exe

O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: AutoStart IR.lnk = C:\Program Files\WinTV\Ir.exe

O4 - Global Startup: Giganews Accelerator.lnk = D:\Program Files\Giganews Accelerator\GiganewsAccelerator.exe

O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe

O4 - Global Startup: William Rainey Harper College Harper Secure VPN Connection.lnk = C:\Program Files\CiscoVPNClient\vpngui.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O11 - Options group: [java_sun] Java (Sun)

O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB

O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab

O16 - DPF: {CAFECAFE-0013-0001-0026-ABCDEFABCDEF} (JInitiator 1.3.1.26) -

O16 - DPF: {CAFECAFE-0013-0001-0028-ABCDEFABCDEF} (JInitiator 1.3.1.28) - http://otho.harpercollege.edu:9090/forms/j.../jinit13128.exe

O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll

O20 - Winlogon Notify: wcnotify - C:\WINDOWS\SYSTEM32\wcnotify.dll

O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - D:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe

O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - D:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe

O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown owner - C:\WINDOWS\

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe

O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\CiscoVPNClient\cvpnd.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: HauppaugeTVServer - Hauppauge Computer Works - C:\PROGRA~1\WinTV\HCWTVS~1.EXE

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (javaquickstarterservice) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE

O23 - Service: MediaMall Server - MediaMall Technologies, Inc. - C:\Program Files\MediaMall\MediaMallServer.exe

O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe

O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE

O23 - Service: Port Reporter (PortReporter) - Unknown owner - C:\Program Files\PortReporter\portreporter.exe

O23 - Service: SageTV - SageTV, LLC - D:\Program Files\SageTV\SageTV\SageTVService.exe

O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe

O23 - Service: BeTwin Terminal Services (TermService) - ThinSoft Pte Ltd. - C:\WINDOWS\System32\wcsdmxp.exe

O23 - Service: TVersityMediaServer - Unknown owner - D:\Program Files\TVersity\Media Server\MediaServer.exe

O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - D:\Program Files\RealVNC\VNC4\WinVNC4.exe

--

End of file - 9981 bytes

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  • Root Admin

Yes they should get along just fine. Exile360 from here on the site uses both on Windows Vista 64 Bit and he says he has no conflicts.

I would highly suggest the following though and in this order.

Cleanup and remove the tools we've used (see below)

Upgrade to XP SP3 (I'd get the full network 300? MB download myself and not do it "online")

Then when that is ALL done. I'd upgrade to IE7 which is much more secure than IE6 (do not upgrade to IE8 until you've installed IE7)

Then when IE7 is installed and working go back and get ALL MS Critical Updates which will now include IE8

Please run the following to remove any tools that might have been used during the scaning and cleaning of your system.

STEP A

Uninstall ComboFix.exe

  • Click
    START
    then
    RUN
  • Now type
    Combofix /u
    (if you renamed Combofix.exe use that name instead)
    in the runbox and click OK. Note the
    space
    between the
    X
    and the
    /U
    , it needs to be there.

  • CF_Cleanup.png


  • When shown the disclaimer, Select "2"

Remove this folder C:\QooBox if the uninstall instructions don't work and delete Combofix.exe AND check your system time and reset if needed

STEP B

Uninstall GMER

Click on
START - RUN
and type in or copy/paste
%windir%\gmer_uninstall.cmd
to remove GMER.

STEP C

Uninstall other tools

Please
Download
OTMoveIt3
by Old Timer
and save it to your
Desktop
.
  • Double-click
    OTMoveIt3.exe
    to run it.
  • While connected to the Internet, Click on the green
    CleanUp!
    button and it will populate a list of items to clean from your system that we used or may have used.

  • It should ask if you want to clean up, select Yes and allow the system to clean up these items.

    NOW
    please reboot your computer to finish the cleanup process

Great, all looks good now.

I'll close your post soon so that other don't post into it and leave you with this information and suggestions.

So how did I get infected in the first place?

At this time your system appears to be clean. Nothing else in the logs indicates that you are still infected.

Now that you appear to be clean, please follow these simple steps in order to keep your computer clean and secure:

Remove all but the most recent Restore Point on Windows XP

You should
Create a New Restore Point
to prevent possible reinfection from an old one.

Some of the malware you picked up could have been saved in System Restore.

Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point.

Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to
"roll-back"
to a clean working state.

The easiest and safest way to do this is

:
  • Go to
    Start
    >
    Programs
    >
    Accessories
    >
    System Tools
    and click "
    System Restore
    ".
  • If the shortcut is missing you can also click on
    START
    >
    RUN
    > and type in
    %SystemRoot%\system32\restore\rstrui.exe
    and click OK

  • Choose the radio button marked "
    Create a Restore Point
    " on the first screen then click "
    Next
    ".

  • Give the new Restore Point a name, then click "
    Create
    ".

  • The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.

  • Then use the
    Disk Cleanup
    to remove all but the most recently created Restore Point.
  • Go to
    Start
    >
    Run
    and type:
    Cleanmgr.exe

  • Select the drive where Windows is installed and click "
    Ok
    ". Disk Cleanup will scan your files for several minutes, then open.

  • Click the "
    More Options
    " tab, then click the "
    Clean up
    " button under System Restore.

  • Click Ok. You will be prompted with "
    Are you sure you want to delete all but the most recent restore point?
    "

  • Click
    Yes
    , then click Ok.

  • Click
    Yes
    again when prompted with "
    Are you sure you want to perform these actions?
    "

  • Disk Cleanup will remove the files and close automatically.

  • On the
    Disk Cleanup
    tab, if the
    System Restore: Obsolete Data Stores
    entry is available remove them also.

  • These are files that were created before Windows was reformatted or reinstalled. They are obsolete and you can delete them.

selectdrivecleanup.pngselectdrivecleanup1.png

Additional information

Microsoft KB article: How to turn off and turn on System Restore in Windows XP

Bert Kinney's site: All about Windows System Restore

Here are some free programs I recommend that could help you improve your computer's security.

Install SpyWare Blaster

Download it from here

Find here the tutorial on how to use Spyware Blaster here

Install WinPatrol

Download it from here

Here you can find information about how WinPatrol works here

Install FireTrust SiteHound

You can find information and download it from here

Install hpHosts

Download it from here

hpHosts is a community managed and maintained hosts file that allows an additional layer of protection against access to ad,

tracking and malicious websites. This prevents your computer from connecting to these untrusted sites

by redirecting them to 127.0.0.1 which is your own local computer.

hpHosts Support Forum

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.

You can use one of these sites to check if any updates are needed for your pc.

Secunia Software Inspector

F-secure Health Check

Visit Microsoft often to get the latest updates for your computer.

http://www.update.microsoft.com

Note 1: If you are running Windows XP SP2, you should upgrade to SP3.

Note 2: Users of Norton Internet Security 2008 should uninstall the software before they install Service Pack 3.

The security suite can then be reinstalled afterwards.

The windows firewall is not sufficient to protect your system. It doesn't monitor outgoing traffic and this is a must.

I recommend Online Armor Free

A little outdated but good reading on how to prevent Malware

Keep safe online and happy surfing.

Since this issue is resolved I will close the thread to prevent others from posting into it. If you need assistance please start your own topic and someone will be happy to assist you.

The fixes and advice in this thread are for this machine only. Do not apply to your machine unless you Fully Understand how these programs work and what you're doing. Please start a thread of your own and someone will be happy to help you, just follow the Pre-Hijackthis instructions found here before posting Pre- HJT Post Instructions

Also don't forget that we offer FREE assistance with General PC questions and repair here PC Help

If you're pleased with the product Malwarebytes and the service provided you, please let your friends, family, and co-workers know. http://www.malwarebytes.org

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Ron,

I will follow your recommendations. Thank you for all your assistance and follow-up. The system is running well and seems much more responsive. It's been quite a learning experience for me! Your instructions were very clear and I greatly appreciated your follow-up. The summary here at the end with the list of recommendations is very useful! I will be recommending Malwarebytes to every one I can!

Thanks again,

Ray Smith

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