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Can't get rid of positive finds ads


jaypuck

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I've been fighting with this for a couple of days now and cannot get rid of these stupid ads. I'm fairly positive the infection came when I installed a DVD burning program (imgburn). I don't recall there being any "offers" for other software during the installation but I honestly can't recall. I've ran Malwarebytes several times and the first few times it found quite a few results which I then quarantined and deleted, but the ads continued. I found several guides online for removing it, which suggested uninstalling the program from Windows, but there was no program to be found to remove. I downloaded and installed Revo Uninstaller, which showed several results that were not shown in the Windows uninstaller. I uninstalled those, ran ADWCleaner which found nothing but a bunch of tracking cookies, ran Malwarebytes again with nothing found, and reset Chrome to default settings. The ads are STILL there. Please find attached the log files from FBST.

FRST.txt

Addition.txt

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Hello,
    
 
They call me TwinHeadedEagle around here, and I'll try to help your with your issue.
 
     
    
Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  warning.gif Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 


 

Download 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.
  • Double-click the icon to start the tool.
  • It will ask you where to extract it, then it will start.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder and attach the content of the following files in your next reply:
    • "mbar-log-{date} (xx-xx-xx).txt"
    • "system-log.txt"


 

51a612a8b27e2-Zoek.png Scan with ZOEK
 
Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
createsrpoint;autoclean;emptyalltemp;ipconfig /flushdns;b
  • Right-click on 51a612a8b27e2-Zoek.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

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Excellent. Any progress?
 
 
 
FRST.gif Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

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FRST.gif Fix with Farbar Recovery Scan Tool
 


icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif
icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.

fixlist.txt

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Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)
 
 

Recommended reading:

 
 
icon_exclaim.gifMUST READ - security tips:

icon_exclaim.gifMUST READ - general maintenance:

The Importance of Software Updating:

 

 
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
 
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

Recommended additional software:

 
 
icon_arrow.gifTFC - to clean unneeded temporary files.
icon_arrow.gifMalwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gifMalwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gifMcShield - to prevent infections spread by removable media.
icon_arrow.gifUnchecky - to prevent from installing additional foistware, implemented in legitimate installations.
icon_arrow.gifAdblock - to surf the web without annoying ads! 
 
 

Post-cleanup procedures:

 

 
Download DelFix by Xplode and save it to your desktop.

  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning. 
 
 
 


My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: 
btn_donateCC_LG.gif

 

Thank you!

 
 
Stay safe,
TwinHeadedEagle   :)

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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