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No Internet connection after Malwarebytes Threat scan


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Hello All

 

My computer got infected with Malware. I fsearched the internet and found this topic ollowed this topic, since it exactly fit my problem I followed the instuctions on: https://forums.malwa...er-threat-scan/

 

Of course I refrained from using the files written for the other computer as it is a Windows 7 x64. Due to the missing internet connection I was forced to leave out the online Kapersky ESET scan but apart from this I did everything in the exact same order

 

Operating System: Windows 8.1 x64

Virus Programm:    Avast Free 2015.10.0.2208

Browser:                Mozilla Firefox 35.0.1

 

After the 2nd Malwarebytes Scan I could no longer connect to the internet. And the Windows GUI disappeared aswell but I was able to fix it and got it back. So there is only the Internet connection which is not working yet, It shows the Ethernet Network as Connected but search in www.google.com (Mozilla firefox Start Page) does not work.  

 

For your time and help I am utmost grateful and I thank you utmost already in Advance.

 

 

With kindest regards

 

Kathrin

Addition.txt

FRST.txt

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Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
     
    
Before we start please read and note the following:

  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything unexpected happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  warning.gif Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 



 
Download 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.
  • Double-click the icon to start the tool.
  • It will ask you where to extract it, then it will start.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder and paste the content of the following files in your next reply:
    • "mbar-log-{date} (xx-xx-xx).txt"
    • "system-log.txt"



 
FRST.gif Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

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Hello TwinHeaded Eagle

 

I had to uninstall the other Malwarebytes Program first before I could run the Malwarebytes Anti-Rootkit Program. But now I have the:

 

mbar-log-2015-02-10 (17-40-42)

system.log

 

and the new FRST .txt logs:

 

FRST.txt

Additional.txt

 

Thank you very much for helping me TwinHeaded Eagle.

 

 

With kindest regards

 

 

Kathrin

  

Addition.txt

FRST.txt

mbar-log-2015-02-10 (17-40-42).txt

system-log.txt

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I do not recommend usage of IOBIT products, they have bad reputation, and are prone to create problems. That is why I suggest to uninstall:
- Advanced SystemCare 8
- Driver Booster
- Game Booster
- IObit Malware Fighter
- IObit Uninstaller
- Smart Defrag 2
- Surfing Protection
 
When you see a word "Booster", "Optimizer", "TuneUp" or similar it is often some kind of silly application. You cannot "boost" you system more than it actually is. Microsoft optimized Windows perfectly and they are constantly working on improvements, so these tools are just selling you nothing but "fog".
 
Only way to actually boost your system is to upgrade your hardware by adding SSD, more processor power or more ram memory.
 
 
 
FRST.gif Fix with Farbar Recovery Scan Tool
 

icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif
icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 
 
 
adwcleaner_new.png Fix with AdwCleaner
 
Please download AdwCleaner by Xplode and save the file to your Desktop.

  • Right-click on adwcleaner_new.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Wait until the database is updated.
  • Accept the Terms of use and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.
  • Please include the contents of that file in your reply.
     
    Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

fixlist.txt

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Dear TwinHeaded Eagle

 

Thank you for your very prompt answer. I did run the 2 programs you gave me in the last post and attached below the Fixlog.txt as well as the AdwCleaner[s3]

 

I am utmost  thankful for all your precious help and advice. I completely uninstalled all IObit Software from my PC. I now have the internet back and my computer is running smoothly.

 

Thank you!

 

 

Kathrin

 

 

AdwCleanerS3.txt

Fixlog.txt

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Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)
 
 

Recommended reading:

 
 
icon_exclaim.gifMUST READ - security tips:

icon_exclaim.gifMUST READ - general maintenance:

The Importance of Software Updating:

 

 
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
 
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

Recommended additional software:

 
 
icon_arrow.gifTFC - to clean unneeded temporary files.
icon_arrow.gifMalwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gifMalwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gifMcShield - to prevent infections spread by removable media.
icon_arrow.gifUnchecky - to prevent from installing additional foistware, implemented in legitimate installations.
icon_arrow.gifAdblock - to surf the web without annoying ads! 
 
 

Post-cleanup procedures:

 

 
Download DelFix by Xplode and save it to your desktop.

  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning. 
 
 
 


My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: 
btn_donateCC_LG.gif

 

Thank you!

 
 
Stay safe,
TwinHeadedEagle   :)

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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