No Internet connection after Malwarebytes Threat scan

[haeusermannanna]

Hello All

 

My computer got infected with Malware. I fsearched the internet and found this topic ollowed this topic, since it exactly fit my problem I followed the instuctions on: https://forums.malwarebytes.org/index.php?/topic/152498-malwarebytes-not-responding-after-threat-scan/

 

Of course I refrained from using the files written for the other computer as it is a Windows 7 x64. Due to the missing internet connection I was forced to leave out the online Kapersky ESET scan but apart from this I did everything in the exact same order

 

Operating System: Windows 8.1 x64

Virus Programm:    Avast Free 2015.10.0.2208

Browser:                Mozilla Firefox 35.0.1

 

After the 2nd Malwarebytes Scan I could no longer connect to the internet. And the Windows GUI disappeared aswell but I was able to fix it and got it back. So there is only the Internet connection which is not working yet, It shows the Ethernet Network as Connected but search in www.google.com (Mozilla firefox Start Page) does not work.  

 

For your time and help I am utmost grateful and I thank you utmost already in Advance.

 

 

With kindest regards

 

Kathrin

[Firefox]

Hello and Welcome to Malwarebytes

Following the repair instructions from another thread (especially from the malware removal section) could be dangerous as those fixes are tailored to the computer that the helper is working on, this is due to everyone's computer being different.

That being said and being that you are probably still infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you