“scanner failed with error code 8”

[Larry Sabo]

My customer gets this error code when she tries to scan.  I've un-installed, used the cleaning tool, and re-installed, all to no benefit.  Anyone else encountering htis?  Suggestions?

[daledoc1]

Hi:
 
Nope, I'm not familiar with that code.
(I am just a home user and forum volunteer, but I don't recall seeing it reported recently/ever.)
 
There is a KB topic for a similar code here: What should I do if I receive the error "Scanner Failed with Error Code: 6" after a scan?
But that related to a database issue that was fixed months ago.

Standard troubleshooting starts here (I understand that you have reinstalled once, so you might want to skip to step #2 and post the requested logs):

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Thanks,

[AdvancedSetup]

Due to lack of response I will go ahead and close this topic now.