Real-Time Protection - No Protection

[jenoseel]

On the dashboard against "Real time protection", is the message "Malware protection disabled". I "Fix now", but get the same message each time I bootup. I have tried removing and re-installing but no difference.

[daledoc1]

Hello and :


I understand that you tried reinstalling, but it's not clear if you used the removal tool and "best practices". So, if rebooting the computer does not fix the problem, let's start here:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

[hosscomp]

This didn't work for me. It still says 

Real-Time Protection:         (red X) Available with Malwarebytes Anti-Malware Premium,  which is what the License line says it is.

[daledoc1]

Hi, and welcome, hosscomp:

This thread was started by a different user nearly a month ago.

Each computer is unique.
It's possible (even likely) that your issue may be different, even though it sounds "the same".
 

This didn't work for me. It still says 
Real-Time Protection:         (red X) Available with Malwarebytes Anti-Malware Premium,  which is what the License line says it is.

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please start a NEW, SEPARATE forum topic using this clickable button.
  The staff and experts will be able to more easily provide both you and the OP with individual help to get you both up and running.
  
  Thanks for your patience and understanding,

[hosscomp]

I activated Premium Malwarebytes Anti-Malware and it says Real-Time Protection no protection.

 

I followed the Clean Removal process and after reactivation it did the same thing. I then ran the scans and attached results below.

 

Thanks,

 

RonFRST.txt

Addition.txt

[daledoc1]

Hi:

 

Thanks for the logs.

 

Please have a look at this pinned topic and post back with the log from mbam-check, as well (log set 2 -- the log will be checkresults.txt): Diagnostic Logs

 

Thank you,

[daledoc1]

In the interim:  did you install MBAM while logged into Windows with an Admin account?

[hosscomp]

Problem solved. I finally noticed a note where someone said to install it as administrator.  Once I switched to admin account and opened MalwareBytes it said All Protected. Switched back to user account and it was good there also. 

[hosscomp]

Thanks a lot. Sorry if I missed a step along the way and wasted your time. I was thinking that putting in the admin password would run it as admin.

 

I have been using the free version for a year or so and really like it.

[daledoc1]

Hi:

OOPS!
You thread is here: Real-Time Protection - No Protection
 
And I just happened to notice the same problem in my reply to you there:
 

In the interim: did you install MBAM while logged into Windows with an Admin account?

The forum moderator team may collect all of your posts into YOUR thread.

 

But, in any event, yes, that seemed to have been the issue.

Glad you got it sorted out.

 

Cheers,

[daledoc1]

https://forums.malwarebytes.org/index.php?/topic/163478-no-protection/#entry938208

 

Cheers,

 

(P.S. Mod team: perhaps all of hosscomp's posts might be collected here, rather than in the other user's thread -- just to reduce confusion for everyone?? )

[AdvancedSetup]

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